Janette B. De Los Reyes
Address: Al Ghuwair Market, Rolla, Sharjah, UAE
To obtain a long-term career within an organization, a well esteemed and high profile company, where I can utilize my professional experience and be rewarded financially. Currently looking for a challenging role that offers variety and the opportunity to develop both personally and professionally
Over Eight (8) years relevant experience in administrative support and customer service related industries
Excellent written and verbal communications skills
Strong administrative and Office Management Skills
Excellent analytical skills
Strong Customer Service Orientation
Attention to detail and high level of Accuracy
Highly trainable, fast learner and adapt-well to changes and pressure in the workplace.
Ability to relate to people at any level of business and Management
Ability to work independently, effective and efficiently
Computer Literate (MS Office Applications, i.e. MS Word, MS Excel, MS PowerPoint, MS Outlook, QuickBooks)
Good Team Leader and good decision making
Good typing skills; 40 to 50 WPM
CAFM (Maximo) data entry operator
Farnek Facilities Management LLC
Al Quoz, Dubai, UAE
June 16, 2019 – April 28, 2020
(DXB Airport and The Dubai Mall Project)
Jobs and Responsibilities (@DXB Airport (Concourse D, Terminal 1, Cargo Village, Terminal 2)
Team Leader for Dubai Airport Pass Application for almost 700 deployed in respective terminal during mobilization period
Liaise with transition manager and internal/external stakeholders on staff requirement and deployment relative to DA pass application
Coordination with Dubai Airport Admins regarding staff deployment and movement relative to DA pass status
Leading the DA pass application renewal for more than 300 pass application including machines and materials gate pass
Arranging DA induction as pre-requisite for DA deployment
Submits progress report of DA pass to DA site manager in compliance to site requirements
Responsible for sorting issues on DA pass application for Audit requested by Dubai Airport pass application office.
Jobs and Responsibilities (@The Dubai Mall)
Administrator for newly introduced Smart Washroom in The Dubai Mall – Ground and Lower Ground Washrooms
Consolidating notifications in Smart Washrooms Dashboard for data analysis and liaise with operation for corrective action and further actions
Extend support as CAFM operator (data entry operator) alongside attending notifications in Smart Washrooms Dashboard
Attending service reactive request and inform the operations to rectify the issues
CAFM helpdesk operator
Berkeley Services LLC
UAE University Project (under Khadamat Facilities Management) Al Ain, UAE
Soft Service Coordinator/Project Office Administrator March 2013-May 3, 2019
Jobs and Responsibilities as Soft Service Coordinator:
Understands the client ‘s culture, goal and business standards as every aspect of the contract brief
Completion and recording of all documents as required by client
Making and responds to Client’s observation, make an analysis and identifying course of actions.
Monitoring contractual requirement, clause and its specification.
Comply the soft requirements as indicate in the contractual agreement
Facilitate discussion; prepare effective plans, reports and presentation to the client.
Allocating staff as per requirement
Advising relevant supervisors and managers and to record all details and response
Manage the site clerical requirements, including daily routine schedules, deep cleaning schedules, checklist and other relevant details pertaining to cleaning
Recording man-hours and staff deployment on a daily basis
Documenting monthly meeting with client and project management meeting every day.
Responds to emails every day.
Making monthly, Quarterly, Half-Yearly and Yearly Operational Report
Maintaining records of Camp and Project Manpower strength
Making staff correspondence and investigative report on site.
Assisting site supervisors on cleaning requirements; reports, checklist and schedules.
Informing site supervisors about the cleaning procedures and protocols and requirements
Monitoring the staff welfare in accommodation, keeping and maintaining and submitting camp details every month.
Receive and respond to client requests/complaints/concerns immediately
Completion and recording of all documents as required by client and company
Arrange the staff timing and allocation including transportation
Respond to all management requests and any other duties assigned, relative to service requirement
Jobs and Responsibilities as Project Office Administrator:
Dealing all the requirements of the staff documents and maintaining all the records of 300 staff on site.
Follow up HRSS/PRO issues (leave, ticket, renewal of visa, labor card, passport, insurance and etc.)
Preparing monthly wages card for 300 employees
Administer project rules and making memos
Handling project petty cash
Responds to staff inquiry
Following up payables to suppliers
Interact with client and company personnel on regular basis
Advise project manager of staff welfare issues
Respond to all management requests and any other duties assigned, relative to administrative requirement
University of San Agustin June 2008 - March 2002
Bachelor of Science in Commerce
Major in Management
General Luna Street, Iloilo, Philippines
NIPSC Laboratory High School June 2004 - March 2008 Secondary
Estancia, Iloilo, Philippines
Date of Birth : 13 September 1981
Gender : Female
Civil Status : Single
Nationality : Filipino
Religion : Roman Catholic