Technical Support Executive

S.M.AMEER AHAMED HAJA HUSSAIN

E-Mail: ************@*****.***

Mobile: +91 – 853-***-****

Career Objective:

Wish to utilize my multi-talented skills and become a successful person in the field of Computers and Networking, and keep pushing myself into multiple fields and trends to express my skills and develop my experience in the field of Computer technology and Quality management.

1.Currently working as a Computers Laptops Hardware and Networking service engineer (freelancer) in Madurai

Nature of Job attending:

Sales and service of Computer’s Hardware spare and accessories to customers, Troubleshooting their systems in their residential place, Offices, Schools or small scale privet establishments. Installation and configuration of hardware, operating systems, drivers, software and updating security patches. Working on Active directory, remote connection configuration of network devices and troubleshooting them. Explaining the customer about the latest software or applications under their use if they need such advice.

2.From 19-06-2012 to 06-08-2018 worked as I.T Technical support and Regulatory Affairs dept. Documents Compliances Support in Mid Valley Trading Est. Riyadh, KSA.

Responsibilities in the I.T department

Administration and maintenance of domain network and Windows server computers.

Installation and management of network drives, files and access permissions from the server and external storage units.

Deployment of antivirus installation updates from Kaspersky server

Managing the Cyberoam firewall unit as per the company requirement.

Coordinating with Cyberoam web support for major configuration changes of the firewall unit.

Managing web access permission for all employees.

Managing the internal and remote networking infrastructure.

Providing VPN access for staff accessing office files and contents from outside.

Maintaining the internal network firewalls and assisting users as per their requirement.

Creation and maintenance of E-mail account for all employees using web hosting domains.

Attending technical problems of the users and fixing as per the workflow.

Support for client and SQL server database connectivity.

Maintenance of network printers, plotters, scanners, copiers and other devices connected to the network.

Installation and maintenance of NAS devices for backup.

Managing everyday backup data of company inventory and accounts database.

Working in minor changes of intercom connections and coordinating with PBX technician for major changes.

Maintenance of CCTV surveillance cameras and Door security alarm systems connected to the network.

Controlling admin users and shared users for the remote view of surveillance cameras and alarm systems using appropriate applications (PC and Mobile).

Assisting for data entry, documentation and presentation for all departments as per their requirement.

Making reports and request letters for I.T department purchases.

Managing the I.T department while the manager’s absence.

Responsibilities in the Regulatory Affairs department

Managing the complete Saudi Food & Drug Authority (SFDA) Registration Department which includes the following Processes:

Medical Device National Registry Process (MDNR)

Analyzing and classifying the documents as per the registration of the product.

Maintaining documents for reference.

Updating the registration reports in the database.

Authorized Representative Process (AR)

Reporting AR license Issue and expiry date for follow-up.

Analyzing and organizing document for printing Issues.

Having filed documents for SFDA inspection or official review.

Medical Devices Establishment License (MDEL)

Renewing Establishment license every year.

Medical Device Marketing Authorization process (MDMA)

Analyzing the Documents like Product Labels, IFUs, and Marketing Materials & Manufacturer’s Regulatory related Documents (EC Certificate, DE Certificate, ISO Certificate, Manufacturer Audit Report, Product Declaration of Conformity, 510k Certificate, CFR820 certificate, FDA inspection report) etc., as per MDMA Registration Criteria.

Dictating and making reports for Documents availability for Registration.

Making Required Document for Manufacturer to be Printed and Issued for the registration of their products.

Data Entry and Documents Uploading for all MDMA Application

Follow up with the application for required documents and resolving issues in the MDMA Applications as per the SFDA requirement.

Medical Devices Classification (MDC)

Requesting Documents for Medical Device Classification

Analyzing and preparing reports for MDC application.

Creating, submitting, and proceeding further process like according to the results.

3.Worked as a Computer LAB Instructor from 26.07.2010 to 10.04.2012 at Mohamed Sathak Polytechnic College, Kilakarai.

Nature of Job Attended:

Maintain all Computers in the LAB to work VB.NET Programming, Oracle, SQL Server, C, C++, JAVA and some Multimedia Software like Adobe Audition, Photoshop, Flash, 3D Studio MAX, Audio Video converting and Editing Tools and Documents Converting and Editing Tools. Maintain all the computers to work on Internet Browsing. Troubleshooting Computers from virus attack, file corruption, Hardware, and Network problems. Instruct the students to work with the Languages, Packages, and Software. Keep the Environment Calm and Clean.

4.One year experienced in ANNAM COMPUTER SHOPPE & NET CAFÉ.

(Worked as a Service Engineer & System Administrator)

Nature of Job Attended:

Doing the secretarial job of the establishment together with Computer Assembling, & Installing Hardware, Operating System, Software and Computer Utilities, Building Network (LAN), Configuring Modem, Computer Trouble Shooting, Network Trouble Shooting & Maintaining all Systems to work fast Networking with Internet Browsing. Sending Reports using M.S.Excel of Every Day Accounts to the Manager.

Qualifications:

SSLC:

Institution : Schwartz Hr. Sec. School (State Board)

Year of Passing : March 2003

Percentage of Marks : 56.4%

Diploma in Computer Technology and Engineering (D.C.T.E):

Institution : Mohamed Sathak Polytechnic College, Kilakarai, T.Nadu,

India

Year of Passing : October 2006

Percentage of Marks : 66.9%

Additional Studies:

Hardware and Networking:

Institution : National Institution of Computer Technology

Place : Ramanathapuram, T.Nadu, India

Year of Passing : October 2005

CCNA (Cisco Certified Network Associate)

Institution : TANDEM Institution of International Certifications

Place : Ramanathapuram, T.Nadu, India

Year of Completed : August 2008

Technical Skills:

Operating Systems : Windows, MAC, Ubuntu.

Servers : Windows Server 2003 and Upgraded Versions

Networking : LAN, WAN, Router Configuration

Packages : MS Office, Adobe Acrobat Pro

Multimedia : Adobe Photoshop CS, Macromedia Flash8.0, ProShow

Producer v3.0, Gold Wave Editor v10, Google Sketch Up.

Typewriting : 15 to 25 wpm

Personal Skills:

Having excellent problem-solving skill.

A fast learner with good grasping power

Easily adapt to the environment.

Very good experience in teamwork and team lead.

Sincere and Hardworking.

Excellent communication skills.

Willing to learn new things quickly.

Key Skills:

Having an excellent knowledge of Drafting, Data processing and Data mining.

Having very good knowledge of Photo Editing, and Audio & Video Editing.

Summary:

Developed a few multimedia animations using Flash, Photoshop, and ProShow Producer.

Developed a few 3D House Designs using Google SketchUp.

Worked with audio and video converting and editing software such as Movavi, Total Video Converter, Sound Forge, Gold wave for editor multimedia.

Personal Profile:

Name : S. M. Ameer Ahamed Haja Hussain

Father’s Name : S. Mubarak Ali.

Father’s Occupation : Rtd. Senior Belief (Judicial Dept.)

Date of Birth : 07-07-1988

Age : 32

Gender : Male

Nationality : Indian.

Languages Known : Speak - Tamil, Urdu, Hindi, and English

Read & Write - Tamil, English

Hobbies : Watching movies & Video Documentaries,

Playing Games, Reading Novels and Listen to Music.

Relocating : Ready to Relocate anywhere in India

Declaration:

I hereby declare that the information rendered above is true & correct to the best of my knowledge and belief.

Last Updated Date: 28-07-2020

Place: Palamedu, Madurai [S.M.Ameer Ahamed Haja Hussain]

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