Salesforce Data

CURRICULUM VITAE

UMESHKUMAR MU. E-mail: **.**********@*****.*** Mobile: +91-988*******

OBJECTIVE

To work in a dynamic environment with full involvement and in which I could implement my skills, prove my caliber and adapt myself to emerging technologies.

TECHNICAL SKILLS

Desktop Applications : Microsoft Office.

Microsoft Outlook.

Packages : Advanced Excel.

PROFILE SUMMARY

3 years of experience in Salesforce Administrator, Data Analysis and MIS reporting.

Preparing the Productivity, Quality and SLA Report for all the Sites on weekly, monthly, and quarterly basis.

Power point slide presentation to onshore supervisors and other Site on the Productivity, Quality Reports on monthly basics.

Developed required business MIS formats and Data Analysis.

Good in using excel shortcuts to timely delivery of reports.

Prepare Daily, Weekly, Monthly, Quarterly, and yearly comparison reports with dashboards.

EMPLOYMENT DETAILS:

Data Quality Analyst at Innova Solutions Pvt. Ltd., Chennai, From (January 2017 – June 2020).

Salesforce Administrator & Data Analysis:

Performed the roles of Salesforce Administrator/Data Analyst in the Organization

Review Duplicate Records and review and merge into Correct records in Salesforce.

Validate Records with salesforce Data.com with DUNS Number and pick the correct records update in the Salesforce CRM.

Research external data sources to validate customer information.

Data Cleansing, Data Enrichment and de-duplication.

Research further information for incomplete data in Salesforce.

Identifying duplicate records in Salesforce.

Researching and verifying that all information updated in Salesforce.

Maintaining backup for all sensitive data

Creation of new client records in salesforce using Data.com as reference.

Training of new employees with reference to process, workflow and lending expertise in process enhancement, development in the quality of the work.

Help the In-House marketing team in terms of lead generation and campaigning.

Manual testing of new improvements in salesforce, identifying the defects and highlighting

To the management in rectifying those defects.

Periodic call with onsite managers on weekly basis for clarifications and update of new process.

Completion of ADHOC work with TAT and Accuracy.

PREVIOUS EXPEREIENCE:

Senior Research Analyst at Relationship Science (Relsci). Formerly known as (Connectivity Data Systems, LLC) India Pvt. Ltd., Chennai, From (January 2011 – August 2016)

Data Analysis & MIS (Management Information Systems):

CRM.

Validating and Collecting Data from Websites.

Validating information given by other island (FactSet, Morning Star, GuideStar, etc.) and entering into the tool.

Building up business tool by segregating the information.

Planning and Managing of Marketing Research and Promotion.

Linking back end data of tool to the front end.

Logging in to the front end of the tool and Quality Checking it.

Troubleshooting at the back end to fix up front end appearance.

Collating trackers.

Raising up queries to New York Office and receiving feedback.

NPD (Non-Profit Organization): To collect the information of the Donor to the Charitable Organization and about his membership and role in the organization.

Entity Profiling Suites: An external search was done to collect additional information about the person and data were stored in the data base.

To generate and maintain the Daily tracker, leave tracker and the Productivity and Error Details reports.

Good at all the logical, text, dated and arithmetic formulas.

Mainly Using VLOOKUP, Pivot Table, Auto-Filter and Macros for generating the Reports.

Comfortable with generic Excel Formulas and Data Validations.

Preparing Day End Report.

MIS (Management Information Systems)

The Reporting team is responsible for producing Standard and Ad-hoc Reports. Standard Reports are produced on a given day of the week as per the management requirement and Ad-hoc Reports are produced as and when requested by the management. This role is actively involved in producing all kind of reports and creating simple and complex queries, operational procedures & policies.

Maintain MIS findings and generate suitable reports.

Vlookup and logical functions such as if, count if, IFERROR, sum if, offset etc., are used to populate the report data based on the existing data.

Good at all the logical, text, dated and arithmetic formulas.

Mainly Using Vlookup, Pivot Table, and Auto-Filter for generating the Reports.

VLOOKUP and HLOOKUP, MATCH, INDEX formulas with different models

Comfortable with generic Excel Formulas and Data Validations conditional formatting.

Knowledge on Advanced Filtering.

Coordinate with process managers for data collation and reporting.

Preparing Day End report.

Preparing manuals for all reports and providing training through Microsoft LYNC.

Knowledge on Basics Macros Programming.

Senior Executive at Caliber Point Business Solutions Ltd. Chennai. From (June 2006 – September 2010).

Responsibilities: US Health Care Insurance Claims:

Refer corresponding Benefit plan for the claim and apply out of pocket manually.

Adjudicating various claim types including Professional, Institutional and Nonstandard claims.

Review Appeal, correspondence and Authorization requests and forward the same to special investigation unit and benefit review committee as applicable.

Handling high dollar claims of the benefit groups assigned to me.

Auditing claims and providing error feedback to team.

Training the team on clarifications and rectification of errors.

Identify patterns in rejections/issues to resolve and reduce denials/issues.

Updating process variation received from our onshore client in the Process document and educate my team Analyst.

Focus and achieve the set targets and cooperate with the respective team members in achieving the set Turnaround Time maintaining a high accuracy level.

To train the new team members about the process.

To prepare weekly and monthly reports for the team.

To understand and train the team members on new updates given by the client.

To update the Work Instruction about the new updates and get signed-off.

EDUCATION

D.B. Jain College, Chennai. Bachelor of Commerce

PERSONAL INFORMATION

Name : Umeshkumar MU.

Father’s Name : Unnikrishnan MP.

Date of Birth : 26- Mar-1984

Gender : Male

Present Address : H-Block, 4/23,

Kotturpuram, Chennai – 600085.

Marital Status : Married

Languages Known : English, Tamil and Malayalam.

DECLARATION

I, UMESHKUMAR MU. confirm that the particulars given above are true to the best of my knowledge and belief.

Place : Chennai Signature

Date :

(UMESHKUMAR MU.)

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