Current Address: Flat E-602, Ashadeep Green Avenue Apartment, jagatpura, Jaipur Rajasthan- 302004
MIS~ Coordinator ~Sales Support~ Human Resource Management ~Operations~ Services~
Goal driven professional with strong work ethics, and great passion for excellence
Ability to team and work with people from diverse organizational and occupational backgrounds for end to end office operation
5years’ experience in MIS, Co-ordination, Sales Support, Customer Services, Operations & Human Resources.
Currently designated as Office Superintendent at Pratap University, Jaipur
Office Superintendent– Pratap University, Jaipur, From Oct 2019 till Date
The Company: Pratap University was founded in 2011.
Highlights: Student Data Maintenance (Migration & TC data, new student admission data) faculty and staff data management, Dues and payments data entry, attendance maintenance, Student, Faculty and Staff record maintenance, Office administration, Maintenance of Correspondence, HR Management, Stores Management, Transport, estate management, Housekeeping& facilities.
Senior Executive CRM – MINDA AUTOMOTIVE SOLUTIONS LIMITED Ltd. Noida, From Oct 2018 till June 2019
The Company: Minda Automotive Solutions Limited (MASL) is the Group's specialist auto component distribution and servicing Company with a countrywide distribution network of about 350 dealers spread across A, B and C category cities covering the 2 wheeler as well as 4 wheeler business segments. The company was established in 1985 and was then known as Switch Masters Limited.
Highlights: Regional Support (Monthly Reports) & Coordination to support the role of Regional Heads on any topics related to business, MIS, Payments, monitoring etc. Monitor Region & Territory wise Budget compilation and analysis & sales MIS consolidation Develop the action plan for reduction complaints. Attend any sort of issues by team members for any retailer or mechanic or any sort of issues in coordination with concerned departments, BP Account reconciliation. Arrange to close complaint within TAT. Interacting with Customer’s through e-mails. Handling various escalations and arranging to resolve the same.
Executive (Service PAN India) – Kent Ro System Ltd. Noida, From May 2016 till Sep 2018
The Company: Kent started in 1995 in Noida; we are a 21st century health care products company with a vision for making the world a healthy and a happy family. Our product philosophy is unambiguous. We help people in attaining the biggest and most precious wealth, perfect health, and this is reflected in our range of health care products.
Highlights: Generate MIS (Management Information system) report on daily, Weekly & Monthly. Assist with the preparation and validation of Target Vs Achievement reports on monthly basis. Coordinate with various departments & Service Team. Coordinating with RSM & ASM across the region on daily basis. Coordinate with the Dealer, Distributers service franchise regarding complaints, commission, opening new franchisee, billing of spare parts & installation of machine and CRM related issue. Taking service inquiry calls from customers and assigning to concern engineer. Arrange to close complaint within TAT. Maintaining Service staff CRM (Initial Level). Interacting with Customer’s through e-mails. Handling various escalations and arranging to resolve the same. Handling CMD Escalation.
Management Trainee- HDFC Ltd Mumbai, From Oct 2015 till April 30, 2016
The Company: The Housing Development Finance Corporation Limited (HDFC) is the premier housing finance company in India and governed by national housing bank (NHB).A pioneer and leader in housing finance in India, since 1977, HDFC has assisted more than 4.9 million customers to own a home. The company is providing a full gamut of financial solutions to the customers.
Highlights: Preparing agenda and taking minutes of board meetings; maintaining statutory register, including registers of members, directors and secretaries; Dealing with correspondence, collating information and writing reports; Drafting Mail, Letter etc.
Management Trainee - National Safai Karmacharis Finance& Development Corporation (NSKFDC) Delhi, From Oct 2013 till Mar 2014
The Company: NSKFDC is a non profit organisation and wholly owned Government undertaking from 1997. Its objective is to eradicate terrible inhumane and evil practice of Manual Scavenging and to strengthen socio-economic development of Safai Karmacharis/Scavengers and their dependents by providing financial assistance in the form of various Loan Schemes and Training Programmes for upgrading their skills through State Channelizing Agencies (SCAs) nominated by State Governments/ UTs, Regional Rural Banks (RRBs) and Nationalised Banks across the Country.
Highlights: Preparing agenda and taking minutes of board meetings; maintaining statutory books, including registers of members, directors and secretaries; Dealing with correspondence, collating information and writing reports; Drafting Mail, Letter etc.
Executive HR –Pinnacle Associates Bangalore, From Oct 2007 till Nov 2008
The Company: Pinnacle associate was a manpower providing company dealing in staffing, outsourcing ITES and IT industry. It had various branches in Bangalore and New Delhi.
Highlights: Sourcing candidates that matches desired skills, screening candidates by Conducting personal interview, coordinating with various clients, understanding their requirements, maintaining and updating database of the candidates, end to end recruitment process, salary negotiation, handling administrative activities on daily basis, making appointment letters etc.
Customer Service Executive –Motilal Oswal Securities Ltd. (On roll of Kshetra Consultancy Services Pvt Ltd) Bangalore, From Feb 2007 till Sep 2007
The Company: Motilal Oswal Financial Services Ltd. is a diversified financial services firm offering a range of financial products and services such as Wealth Management, Retail Broking and Distribution, Institutional Broking, Asset Management, Private Equity, Investment Banking, Commodity Broking and Home Finance. The company was formed in 1987.
Highlights: Handling multifaceted customers' queries regarding investment in products like portfolio management services, Mutual Fund. Talisma Entries, Sending morning mails to the clients, Software entries of mutual fund, Back office co-ordination. Maintaining MIS of Mutual Fund for Branch and region, Co-coordinating with all the branches of South region for MIS and ensured the delivery timely response. Quickly became a trusted assistant known for "can-do" attitude, flexibility and high-quality work. I entrusted to manage office in the supervisor's absence. Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls; and prepared official correspondence.
CS Executive 2013
Institute of Company Secretaries of India (ICSI)
Post Graduate Diploma in Human Resource Management (PGDHRM) 2008
B.A. in Humanities & Social Science 2002
MLAWC, Malleswaram Bangalore
Senior Secondary 1999
MLAWC, Malleswaram Bangalore
Higher Secondary 1997
St. Mary's Convent T.Dasarahalli, Bangalore
CERTIFICATION & ACHIEVEMENTS
IT in corporate environment from Aptech, Bangalore
SIP (Student Induction Programme) certificate from GOLS
Date of Birth 6th Feb 1982
Civil Status Married, Female
Husband’s Name Sutikshna Mishra
Hobbies Listening to Music
Strength Time Efficiency, Optimism, and Team player
Languages Known Kannada, English, Hindi