LUCILE HAN

Somerville, MA ***** 718-***-**** adewh6@r.postjobfree.com linkedin.com/lucilehan

Assistant Manager Operations Human Resources

SHRM certified professional with a B.S. Degree in Applied Psychology from New York University with a particular interest in HR Operations and Employee Relations. Eager to further develop experience in Peoples Management and Business Operations. Demonstrated collaboration and leadership abilities by completing cross-functional projects under minimal supervision.

CORE COMPETENCIES

Operations People Management Sales Customer Service Administration Marketing Conflict Management QuickBooks PeopleSoft SHRM-Certified Professional HIGHLIGHTS

● Knowledge of customer service fundamentals and experience building and managing a human-first culture

● Experience setting and planning monthly workload to support business priorities and delivering results

● Strong interpersonal skills, written and verbal communication skills, business analytics skills (Tableau)

● Fluent in QuickBooks, Microsoft Word, Excel, and PowerPoint PROFESSIONAL EXPERIENCE

Assistant Manager Morgane Le Fay, Inc., New York, NY Feb 2019 - Mar 2020 Morgane Le Fay, Inc. is a New York-based luxury fashion retailer with an e-commerce presence and three flagship locations nationwide. Promoted in April 2019. Hired to oversee daily operations of SoHo flagship. Led weekly meetings to assign resource allocation and track sales performance. Managed 5 direct reports and collaborated directly with Chief Creative DIrector to understand evolving staffing requirements, needs, and vision. People Management

● Facilitated diversity, equity, and inclusion within people systems through routinely measured performance management and talent management

● Led efforts to improve customer targeting, optimal utilization of sales tools like LightSpeed, and ensured team members could effectively grow the business with current and prospect customers Sales & Customer Service

● Coordinated operations of 3-day sample sales, generating an average of $150k in sales for the duration of each—$133.42k (SS19) and $167.43k (FW19)—with sales reaching $250k a week thereafter

● Maintained various channels of communication with top VIP clients Operations

● Served as the main point of contact between the production team and the support employees

● Oversaw opening and closing operations of flagship location in compliance with company policies

● Managed operational costs by spearheading inventory control, leading shipping department activities, and administering financial processes including accounts payable and accounts receivable Marketing Representative Saku New York, Inc., New York, NY Jul 2017 - Nov 2018 Promoted in July 2017 due to a consistent track record of performance. Increased responsibilities included supervision in the logistics of samples, mailings, press events, and new store openings from concept to execution.

● Acted as liaison with editors, stylists and influencers in facilitating editorial requests and showroom appointments thereby securing feature stories on Vogue, NYLON, Elle, Harper's Bazaar and L’officiel Lithuania

● Established meaningful partnerships with renowned PR firms such as Michele Marie and Dreems NYC to garner regional media attention and drove 57% increase in press coverage

● Generated an estimated $1M in international media coverage (Jan-June 2018) and developed feature story ideas to pitch for placement in South Korean media outlets in partnership with Tenasia Student Counseling Advisor New York University, New York, NY Sep 2017 - May 2018 NYU Metro Center 1199 Workforce Program [CEI-1199] is a supplemental college-preparatory program that enables roughly 75 high school students from underserved communities focused on academic enrichment, college readiness, career planning, and professional experience.

● Collaborated with a team of 20 undergraduate volunteers in streamlining student intake process to improve both the student experience and volunteer experience

● 100% of the seniors who attended the program successfully graduated high school and matriculated to college

● 54% of seniors were accepted to 4-year public and private institutions; 46% were accepted to 2-year community college and technical institutions

Intern Saku New York, Inc., New York, NY Apr 2017 - Jul 2017 Saku New York, Inc. is a New York-based women apparel brand. Hired part-time to assist with the daily operations of the East village showroom. Trained to use Intuit QuickBooks.

● Performed administrative book-keeping duties via Intuit QuickBooks

● Managed the East Village showroom of over 150 samples and the logistics of sample travel EDUCATION, TRAINING & CERTIFICATIONS

Bachelor of Science, Applied Psychology

Minor, Business Studies

Using descriptive statistics, t-test and ANOVA, Factorial designs, and Two-Way ANOVA to emphasize cognitive science evidence in program design, experiential learning, and systems-based approaches of organizational behavior New York University New York, NY

May 2018

Open Source Tools for Data Science

Introductory course on Jupyter Notebooks, RStudio IDE, Apache Zeppelin, and Data Science Experience IBM & Coursera New York, NY

February 2019

Data Science Methodology

Course designed to understand, prepare and clean data through process of Model Evaluation IBM & Coursera New York, NY

February 2019

SHRM Certified Professional, SHRM-CP

Globally recognized HR Knowledge and Behavioral Competency Certification Society for Human Resource Management (SHRM) Boston, MA June 2020

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