Office Customer Service

Katia Camino

*** ***** ******* ****, **********, ON, L4H 2A2 Cell :647-***-****

**********@******.***

Attention: Human Resources

Dear Sir or Madam,

I am submitting this letter and enclosed resume in application for a challenging position within your organization. I have a strong background in administration, customer service, training, sales and excellent presentation and interpersonal skills. I am confident that my skills and qualifications will make me a beneficial member of your team.

I am a highly motivated and dedicated team player with excellent interpersonal, organizational, time management and decision making skills. I am able to handle multiple tasks simultaneously within a demanding, customer focused environment, prioritizing as necessary to meet stringent deadlines. Additionally, I am able to interact supportively as part of a team, and communicate effectively across all levels of operations to meet and exceed customer expectations.

I would appreciate the opportunity to meet with you to further discuss my qualifications as they apply to the current needs of your organization. I can be reached at 647-***-****. Thank you for your time and consideration.

Sincerely,

Katia Camino

Katia Camino

112 Saint Stephen Cres, Woodbridge, ON L4H 2A2 H. 905-***-**** C. 647-***-****

**********@******.***

Objective

Pursuing a challenging position whereby I can utilize my skills and experience in contribution to the goals and objectives of the company.

Summary of Qualifications

A highly effective and resourceful team player

A motivated individual with exceptional communication, presentation and interpersonal skills

Possess customer service and support, staff training, sales and administrative experience

Highly diplomatic, results oriented approach

Strong organizational, time management, analytical and problem solving skills

The ability to interact supportively as part of a team and communicate effectively

Proficient with computer applications and databases

Able to handle multiple tasks simultaneously within a fast paced environment ensuring accuracy

Service experience including work in call centers and offices

Prioritize as necessary to meet stringent deadlines

Work Experience

Concord Confections (a Division of Tootsie Roll ULC) – Concord, ON

Executive Administrator Office Services / SQF Document Control

February 2015 – present

Provides executive level administrative support to the Plant Manager

Handles scheduling of appointments and ensures appropriate information is provided to the Manager well in advance

Organize & prioritize workload, meet deadlines, meeting room / hotel bookings

Maintenance of uniforms/garments/lockers and deal with employee issues

Create and maintain project schedules, timelines and specifications, gathering and monitoring information for all documentation

Create, forward and maintain user security access cards, request forms and purchase requisitions

Conduct internal audits, organize and maintain record / file systems

Arrange meetings, prepare agendas, reserve facilities and distribute meeting minutes

Initiate, prepare and compose correspondence, presentation material and other reports (i.e. weekly and monthly reports)

Prepare expenses for the plant manager, create, maintain and update company budget, supplier / raw material spreadsheets and verify all company SOP’s

Trouble shoot and resolve issues with Tabware system, administration, inquiries and vending machine issues within office and plant

Provide coverage for reception, train, oversee reception duties and maintain company directory

Plan, organize and evaluate activities related to the SQF program, create & maintain SQF binders per SQF requirements for our Plant audits

Co-ordinate and facilitate meetings and work with appropriate staff to ensure successful implementation

Orders and maintains an inventory of office supplies and equipment for the entire office

Enter supplier documentation in the new Laserfiche Software

Concord Confections (a Division of Tootsie Roll ULC) – Concord, ON

Production/Maintenance & HR Administrator

February 2012 – 2015

Greet visitors, answer incoming telephone calls, paging, faxing, photocopying and filing

Prepares and processes documents of a confidential nature related to human resources

Clerical practices and procedures: file, retrieve sort, distribute mail, scan, index, microfilm, fax and copy documents

Data entry/entering requisitions for maintenance department (Tabware, Oracle systems)

Assist Production, Engineering, HR and Payroll Management with administrative duties

Co-ordinate changes to staffing, HRIS data entry and weekly crewing including layoffs and recalls

Assist with the recruitment process, book interviews, conduct reference checks, organize new hire orientations and training

Review and analyze personnel files, maintain administrative forms, manuals, run monthly reports, order temps, and maintaining hours spreadsheet, vacation reports – quarterly basis, absenteeism report, Internal/External Job Postings, Manage Shoe, Tool and Sick allowance

Maintain confidentiality of personal information

Entering vacation / LOA requests and employee information into IDT system for HR module

Manage the completion of all GMP’s every month and audit observations using various communication tools while working with 6 audit teams

Communicate and assist employees with any concerns

Invar Building Corporation - Toronto, Ontario

Reception/Legal Secretary

October 2005 – February 2011

Answered all incoming calls, ordered and maintained office supplies

Completed corporate books/minutes, leases for our tenants

Assisted with accounting, blue prints, administration support to the engineers / project managers in the construction department and other duties assigned by the leasing manager

Total Vacations - Concord, Ontario

Office Manager

September 2002-2005

Responsible for the recruitment of Reservations, Operations and Sales staff

Provided orientation to new staff members and ongoing training to reservations staff

Monitored performance of all staff in their day to day schedules, providing regular constructive feedback and annual performance reviews

Established rapport and maintained an excellent working relationship with employees as well as suppliers

Managed general office Accounting and Accounts Payables duties

Sabre Inc. (American Airlines) - North York, Ontario

Customer Business Analyst (Call Center)

2000-2002

Provided customer service for a territory of 650 accounts

Produced 12 month measurement letters for customers on Sabre contracts

Maintained confidentiality of personal information

Validate and conduct assessment of customer accounts

Collection calls to customers, billed customers for activity that has been completed, reviewed the receivable report to ensure resolution of billing discrepancies and posted monies on ledger

Ensured the successful application of line of credit and credit bank monthly

Maintained on-line contracts for Canada

Trained new employees on SAP financials, SAP usage on a daily basis for financials

Training Representative

1995-2000

Prepared, scheduled and facilitated training workshops for travel agents

Subscribed agencies in the effective and efficient use of the Sabre Online Airline & Travel Reservation System for the reservation and booking/sale of airline tickets, rental cars, hotels and travel insurance

Provided Sabre software upgrades for Window 95 compatibility and Year 2000 compliance in accordance with the needs of the client

Conducted customized “on-site” instructional workshops for large corporate clients based upon their specific needs; and “in-house” training sessions for classes of up to 12 people

Utilized an extensive knowledge of computerized software applications and operating systems including Windows 95 and the various elements of Microsoft Office in conducting instructional workshops

Training Customer Service Representative

1994-1995

Provided comprehensive technical and sales support to internal and external clients from across Canada

Administered and controlled the budget for the Training department; processed and reconciled departmental expense reports

Enrolled subscribers in Sabre workshops; scheduled initial training and conversion training for new subscribers at the company head office in Dallas, Texas; booked travel arrangements

Executive Administrative Assistant

1991–1994

Provided comprehensive administrative support to the president of the Canadian division including courteous and professional telephone reception and the maintenance of an accurate and up-to-date office filing system

Compiled information and prepared reports according to outlined specifications

Assisted legal counsel by providing necessary documentation in preparation for the company’s introduction into the Canadian marketplace

Organized divisional strategy meetings to develop plans for improving operational efficiency, meeting and exceeding the changing needs of clients and increasing market share

Education

Legal Secretary Certificate

Retter Business College, Toronto, ON

Ontario Secondary School Diploma

James Cardinal McGuigan Secondary School, Toronto, ON

Computer Skills

Proficient in the use of a variety of standard and specialized computer software applications including SAP, Microsoft Office, Excel, Word, Power Point.

Additional courses taken: SAP Service Management, Oracle and Tabware

Operates various office equipment and computers utilizing a variety of desktop applications and corporate systems.

Languages

Fluent in English and Italian

Certificates

Certificate of Appreciation for support of the Sabre Select team

Certificate of Perfect Attendance for 3 years

References Available Upon Request

Contact this candidate