SURESH POKALA

+91-636*******

adewdj@r.postjobfree.com

SUMMARY

Around 12.5 years of experience into Software industry employed with DXC Technology & ZapCom Solutions Pvt Ltd, having hands-on Technical and Non-technical activities and executive leadership performed/performing variety of roles as a Software Test Engineer, Technical Test lead, Test manager, Lead Business Analyst, Lead Technical Business Analyst, Agile Project lead, Test Data Manager, Scrum Master and delivering significant improvements in cost of poor quality by manual and automated testing of web applications, Windows based applications, Databases, Datawarehouse applications, SaaS, PaaS, IaaS applications, Automation, Performance, Security & Robotic Process Automation testing & Test data Management.

Having extensive international exposure while working on various client locations in the United States for over 6 years.

Career highlights

Quality Assurance and Processes: Ensure that the processes are in place and implement QA best practices to support water fall and Agile Software development, provide guidance and implement continuous process improvements, Review test artifacts to provide assurance that all teams are adhere to the policies, standards and/or guidelines.

Presale Activities: Assist in solution development and articulation based on the scope and problem statement RFP’s, Understand the problem statement RFP & RFI by identifying the missing information etc.

SDLC: Agile with Scrum/Sprints, Kanban with BDD (Behavioral Driven Development), ADD (Acceptance Driven Development), Waterfall

Agile Project Management: Sprint Planning meeting, Product Road Map-Understand the overall product roadmap as articulated by PO and translate roadmap into team specific sprint planning, Daily Stand up, Sprint review, Sprint retrospective, Capacity planning, Managing VSTS- Backlog management with ADO (Azure DevOps)

Business Analysis: Identification and analysis of business problems (Paint points), Needs and opportunities through participation in Waterfall model workshop with Users SME & Agile Scrum workshop with End users, Product Owners and Application SME’s to establish the business goals of a project.

Interface with MCBU IT Project team such as analyzing business needs, facilitating the elicitation of user requirements in terms functional, Non- functional and data.

Collaborate and communicate with stake holders to elicit, consolidate, analyze and help ensure the requirements are complete, unambiguous and map to real business needs

Discuss with product owner and Scrum master prioritizing the business requirements and documenting as user stories.

Test Planning: Scoping, Estimates, Strategy, Plans, Presentation, Coordination.

Risk Management: Identify risks and plan best case approach for risk mitigation

Implementer/Mentor of QA Processes, techniques, Best practices & standards in non-structured business cultures

Test case Management: Managing test cases with/without requirements/Technical design docs

Defect Management: Tracking, Reporting and Defect triage/Management meetings

Test Execution: Web Apps, Windows based, Client Sever, SOA, SOAP API, Data Base/Backend validation, Data Integration, Data Migration, Security

Test Types: (Manual)-Requirement Ambiguity Testing, System integration, Functional, Regression, End to End, UAT, Sanity, Adhoc, Data Integration testing, Data Base/Back end validation, ETL Testing, Data Migration, Usability, Exploratory &Production Verification (Smoke test), Operational Acceptance testing, Risk Based Testing in terms of Risk Identification, Risk Analysis, Risk response, Test Scoping, Test Process Definition(Agile Scrum/Kanban & Water fall)

Automated: Smoke testing Suite, Functional Regression Suite, Performance, Load testing.

Test Data Management: Planning, Analysis, Design, Build & Maintenance, Data Profiling, Data Base testing, Data Integration testing Data Migration, ETL Testing, Data validation in downstream and Upstream applications.

Release Management: Plan, Develop, Coordinate, and Lead Software release activities with application and support teams.

Automation: UFT, Selenium, Continuous integration using Jenkins/VSTS, Load runner for Performance testing, Query Surge for ETL/Data Migration

Test Automation Capability (Functional/Robotic Process): Provide strong leadership and guidance to a team of engineers to provide test automation services to different projects/Modules, Provide guidance/Mentor to implement test automation frame work, Work closely with Application competency center managers and engagement managers and identify the business need to evolve automation testing capabilities. Continuously refine automated testing standards, best practices, coding styles, and other development guidelines. Help improve and Extend Automated testing strategies and capabilities, and research tools and solutions to streamline or eliminate manual processes wherever possible. Setup working sessions with Process owners to get a High-level workflow and understand the challenges faced. Determine complexity, Benefit and ROI. Approach business for detailed analysis of the process. Perform alternative analysis and standardize the process

DevOps Capability: Provide strong leadership and guidance to a team of engineers for test automation services in DevOps world.

RPA (Robotic Process Automation): UiPath,

Mobile Applications: Native, Web & Hybrid Applications.

Core Domain Industry Expertise & Working Knowledge

Worked on following industries in terms of Business Domain.

Health Care Industry: Implementation on Health Plan Projects in terms of Membership using Mainframe environment & Medicare Business Engine Application to streamline and improve current Medicare Business Operations, Standardize Medicare membership functions and data across all regions. Consolidate all Medicare Membership data and associated functions on a single platform using Marker Prominence (SaaS Application). PBM (Pharmacy Benefit Manager Migration project) Catamaran to Optum Rx, Migration of Claims management system to new System – Tapestry AP, migrating few hospitals acquired by Kaiser Permanente using Epic software, which is quick to implement, easy to use and highly interoperable through industry standards. Information is shared securely in two ways: Care Everywhere, where the doctor controls the flow of data across organizations, and the PHR, where patients control their own health information. Kaiser Transforms Healthcare with Improved Workflow, Productivity and Profitability, integrated solutions to enable executives and clinicians to improve clinical and financial performance, mobilize healthcare applications and optimize EMR implementations.

Oil & Gas Industry: Primarily focused on upstream. Alternative Analysis on a new Geology application to enhance the ability for business users to efficiently perform their necessary data management and interpretation workflows which can replace with the existing application and make sure all the existing functionalities should work with more ease in terms of usability and performance improvements under Agile Scrum model. Implementation an upgrade project to transform enterprise version of Harmony Forecast™ and Harmony Reservoir™ (formerly Decline Plus and RTA) that uses a centralized SQL server database, which quickly performs well production decline forecasting and related analyses using multiple methods in one powerful tool. Implementation on Custom Application Development, Commercial Off the Shelf implementation, Data integration and Reporting Project that would help for the detailed cost tacking, calculation of Value of Work Done, and forecasting capabilities to improve project job execution under Agile Scrum/Water fall model to deliver MVP.Having knowledge on ETRM Front Office.

General Insurance Industry:

Implementation CSC Billing Product Exceed (PB360) Billing Product and integrate to their system for Premium billing. Exceed is a DXC owned product which is a SaaS application. This will create an Enterprise Billing & Collections solution that allows Guardian to service the needs of the Worksite, Individual and Group Markets. This will allow Guardian to expand in the worksite market across all business segments. Support billing aggregation - consolidating Group, Individual Life, Individual Disability and potentially other products on a single invoice. This integration would Support payroll deducted, direct billing, and employer sponsored billing

Airlines Industry: Implemented the functionality in Web app united.com & Mobile App related to change & cancel Flight enhancements.

Banking Industry: Primary focus on small Production releases with minor enhancements, defect fixes, running regression for impacted features on Credit Risk Reporting.

E-Commerce Industry: Primary focus on small Production releases with minor enhancements, defect fixes, running regression for impacted features on Search, Payments, Feedback, Offer etc.

Skill Highlights

Quality Assurance Organizational Leadership

Quality Process Design and Best Practices (Water fall, Agile Scrum, Kanban)

Test/Automation Governance, TCOE, ACOE Implementations

Core Lead Business & Technical Business Analyst activities

Project Management/Agile Project Management

Budgeting/Scheduling, Resource Allocation

QA Process Improvement Initiatives

Test Data Management Process Improvements

Defect Management

System Integration, Functional, Workflow Integration, End to End,Exploratory, Non-Functional (Security, Usability)

Requirement Ambiguity Testing

Automation testing

Performance testing

UAT, Production Verification

Data integration/DB testing, ETL Testing

Data Migration testing

Mobile/Cloud based Application testing

Demos/Presentations

Technical Skills

Windows, VMWare, Mainframes, MS Visio, MS Project, MS Access, SQL, Java, VB Scripting, Oracle- Toad, Teradata, DB2, MS Sql Server, Cloud Based Solutions Microsoft Azure, SQL Server Management Studio, Azure DevOps, SaaS based solutions Market Prominence, Exceed PB 360(Insurance Billing), Epic, Epic- Tapestry AP, Clarity, IHS Harmony, Petra, Petrel, Kingdom & PaaS, IaaS, TFS, VSTS, HP ALM, JIRA, Clear Quest, UFT, Selenium,RPA-UiPath, Load runner, Silk Performer, Rest API tools SOAP UI,PostMan, XML, Altova XML Spy, Tableau reporting tool, Azure DevOps.

Core Accomplishments

Managed a team of 2-40 team member Manual and Automated QA/Test Data Management teams for different projects.

Developed innovative testing strategies and streamlines processes with requirements gathering and development activities to reduce testing redundancy & risks leading 35-40% efficiency gain across multiple projects.

Involved in RFI/RFP response preparation for Chevon Account for new opportunities and played a key role in getting the business which made us to grow the account from 12+ resources to 40 resources (Onsite & Offshore)

25-30% reduction in cost of poor quality via QA industry best practices

Experience in evaluating POC’s for Functional Automation & RPA (Robotic Process Automation) Feasibility for applications irrespective of Web, Windows Based, SaaS applications.

Successfully implemented Automated regression suite for Petrel Application, which helped support team to reduce the work, resources, time on every upgrade. As a result, there was significant process improvements, Improved productivity as well.

IEMF Part2 – Successfully tested in terms of functional, Performance & exploratory testing-Collaborative testing approach (QA & Business Users) for Kingdom geology application for alternative analysis (POC) to replace Petra. These test results are one of the KRA and had a huge impact for decision making not to implement Kingdom Geology and saved lot of money in terms of budget. Therefore, some portion of the saved budget was used for RPA.

Successfully implemented RPA for Petra data Rationalization which helped the project team in terms of cost savings, Significant process improvements, improved productivity, Improved quality, Improved compliance.

Successfully managed a diverse range of projects from inception through implementation.

Experience in handling Implementation with respect to Custom Application Development, Commercial Off the Shelf implementation, Data integration and Reporting Projects under Agile Scrum/Waterfall model

Experience in handling Production maintenance in terms of Enhancements as a change requests/Defect fixes under waterfall/Agile Kanban Model

Experience in handling Upgrade project implementation.

Enhanced and Standardized software defect life cycle management process that helped to reduce downtime from bug detection to resolution with an estimated gain in time of 2-3 weeks project.

Coordination with different stake holders and Project Agile team (PO, BA, SME’s, Architect,Tech Lead and End users) to understand business issues and technical challenges by implementing Behavior Driven development model which helped the QA team to proceed testing with minimal clarifications and saved time, and delivered the successful test results with in the sprint and very less percentage of User stories and Defects moved to backlog.

Developed detail acceptance criteria for the developers to understand the business logic for each user story for a sprint, that helped dev team to implement the functionality and as a result QA able to test successfully, as a result very minimal percentage of user stories and defects were moved to backlog.

Collaboration especially with product owner, Business Analyst and Agile Project team to understand business needs and contributed QA efforts to release the Minimum Viable Product(MVP) for a project with in the timeline in Agile Scrum Model using Azure DevOps (VSTS- Visual Studio Team Services) which helped developing a process for building and delivering MVP in an efficient and effective way.

Successfully implemented Agile Kanban Model for the applications in Prod, that helped the team by dropping the fixed timebox, removed the overhead of estimation and worked very well in a culture of continuous improvement.

Successfully implemented one of the process improvement technique during Test data Management project that helped the team to understand the data needs in terms of turnaround time and created a transparency of different steps involved to have the data available in dedicated test, staging & UAT Environment which helped different stake holders to understand how critical and difficult to get the data in the target and provide the data to the teams as and when requests are received.

Received Outstanding Achievement Awards from Kaiser Permanente & Chevron.

Professional Experience

ZapCom Solutions Pvt Ltd

Work Location: Bangalore India

Aug 2019- Current

Agile Project Manager/Scrum Master

General Responsibilities: Coordinates & Facilitate Agile Ceremonies (Refinement/Grooming, Sprint Planning, Sprint Demo/Review, Sprint Retrospective & Daily Stand-up meetings),Facilitates discussion, decision making & Conflict resolution, responsible for internal & external communication, improving transparency & radiating information, Facilitating & getting the work done without coercion, assigning or dictating the work, responsible for coordination with users, PO and release team for the delivering the product to Live, Holds team, PO & Stakeholders accountable for their commitments, guiding the team to fill in the intentional gaps left in the agile/scrum frameworks, assessing the scrum maturity of the team and organization, coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team & Organization, Improving synergy between Scrum team & PO, Creating & Managing scrum teams (Burn down, Velocity Trend, Release burn down etc.., creating & managing impediments list & tracking for closure, Ensuring scrum team not interrupted to meet release/Sprint goal, sharing retrospective feedback to the team & stakeholders, coordinating with delivery managers/leads for engaging resources, Maintaining Project Dashboard for Business Management reporting, Maintaining RAID log.

Team Specific responsibilities: Guiding the team to understand Agile values & principles and to align organization/Unit Goal, Guiding the team to be self-organization, cross functional & Self Motivated, Providing required support to the team using servant leadership style whenever possible, removing impediments and guiding the team to remove impediments by finding the right personnel to remove the impediment, enabling team for value-oriented delivery to delight customers, Protects the team from distractions, such as mid-sprint change- requests.

PO Specific responsibilities: Supporting & educating the PO, especially with respect to grooming and maintaining the product backlog, assisting PO to create Product/release roadmap, assisting PO to create functional epics & User stories with business value, creating & managing the release plan, ensuring FR/NFR managed and updated in product backlog, encourage PO to engage users & other stake holders to participate in sprint review.

Chevron

Work Location: Houston, TX/Bangalore India

C-Spend – Agile Scrum Model Houston-July 2018- Feb 2019

Bangalore- Feb 2019- Aug 2019

Agile Technical Test Lead/Test Manager/Lead Technical Business Analyst

Attended daily stand up’s and held overall responsibility to plan, develop, Coordinate with Agile project team, Stake holders, SME’s end users to gather detailed information for each user stories during Sprint Planning Meeting. Policy 564, IRM Risk Assessment. Define Acceptance criteria for each user story, Hands on validating on detail level of business data Analysis, hands on Backend data in terms of Data quality, Correctness, Data mapping, Transformation logic. Participate Story refining sessions along with Dev and QA in each sprint. Giving inputs to automation team and helped them to develop robust and enterprise level automation framework. Provide guidance to testing teams (Functional, System integration, Data Integration, Data Base/backend, Automation) in different Environments (Test/UAT). Define and set the level of expectations on definition of ready and Definition of done for QA & dev. Offshore/Onshore coordination on weekly basis and be responsible to clarify the questions. Responsible for Demo to all stake holders during sprint review meeting. Participate and provide inputs in Retrospective meeting.

Chevron

Work Location: Houston, TX

IEMF Part2 – Agile Scrum Model July 2017- July 2018

Project Test Lead /Manager (Technical)/Lead Business Analyst

Attended daily stand up’s and held overall responsibility to plan, develop, Coordinate with Agile project team, Stake holders, SME’s end users to gather detailed information for each user stories in terms of QA during Sprint Planning Meeting. Gather Business requirements from the existing application and create User Stories. Hands on functional testing/Performance testing in Kingdom Geology Application. Responsible for gathering requirements for Data Rationalization in Petra Application. Participate Story refining sessions along with Dev and BA in each sprint. Created Agile Test Strategy, Agile test plan for each sprint & report test execution results Dash board to Project team. Conducted POC for Automation feasibility on Windows Based application – Petrel. Giving inputs to automation team and helped them to develop robust and enterprise level automation framework. Hands on testing. Conducted POC for RPA (Robotic Process Automation) on Petra Data Rationalization. Define and set the level of expectations on definition of ready and Definition of done in terms of QA Hire, train and supervise QA testers, Test Automation developers. Offshore/Onshore coordination on weekly basis and be responsible to clarify the questions.

Responsible for Demo to all stake holders during sprint review meeting. Participate and provide inputs in Retrospective meeting.

Chevron

Work Location: Houston, TX

IHS Harmony Upgrade (Waterfall Model)

Project Test Lead /Manager March 2018-July 2018

Spearheaded all quality assurance efforts within the project including the development and implementation of a quality assurance plans. Defined QA policies, Quality improvement processes, Best practices. Create Test Strategy, Test plan, Test cases

Identify non-Functional scenarios and review with Technical Architect. Attending technical reviews with solution design team and understanding the critical business functionalities and improving the quality. Asses the progress and effectiveness of the test effort. Hands on functional testing, Requirement Ambiguity Testing. Defect Management/Status reports to all stake holders. Deliver all testing reports that we are accounted based on the frequency that we defined in the test plan as per the project manager.

United Airlines

Work Location: Chicago, IL

United.com- Ecommerce (Revenue Re shop) Oct 2016- March 2017

Functional Test Lead

Managing and Leading a team of 4 team member Manual and Automated QA team for a project

Attended daily stand up’s and held overall responsibility to plan, develop, Coordinate with Agile project team, Stake holders, SME’s end users to gather detailed information for each user stories in terms of QA during Sprint Planning Meeting.

Participate Story refining sessions along with Dev and BA in each sprint. Created Agile Test Strategy, Agile test plan for each sprint & report test execution results Dash board to Project team. Developed robust and enterprise level automation framework. Hands on testing (Functional, System integration, Mobile App testing using Native, Web & Hybrid Applications) in different Environments (Test/UAT). Offshore/Onshore coordination on weekly basis and be responsible to clarify the questions. Participate and provide inputs in Retrospective meeting.

Kaiser Permanente

Work Location: Portland, OR

Kaiser Permanente -MHS (Maui Health Systems – HI region) April 2016- Oct 2016

System Test Manager

Managing and Leading a team of 8 team member Manual QA team for a project

Created Agile Test Strategy, Agile test plan for each sprint & report test execution results Dash board to Project team.

Hands on testing (Functional, System integration) in different Environments (Test/UAT)

Define and set the level of expectations on definition of ready and Definition of done in terms of QA

Offshore/Onshore coordination on weekly basis and be responsible to clarify the questions.

Participate and provide inputs in Retrospective meeting.

Kaiser Permanente

Work Location: Portland, OR

KPCC-Tapestry AP (Kaiser Permanente Claims Connect-Tapestry AP) Feb 2015- April 2016

Test Data Manager/Lead Data Analyst

Manage and lead the data management team members of 10 (Onshore & offshore). Defined data requirements and templates for data management. Manage/Lead co-ordination of the partners and working groups engaged in project work. Validate the data quality, Correctness as per the requirements and business logic. Collection/consolidation of data requirements. Analyze the data requirements. Asses for gaps and impact of data modification. Create Test data strategy and get final approval/Sign off from all the stake holders. Coordinate with different stakeholders and identify regions needing data to be loaded and refreshed. Identify data sources and providers. Coordination/Communication plan. Test Activities plan. Prepare SLA’s in terms of data after understanding their needs. Execute plan as per the time line when to Load the data. Coordinate with different teams to make sure we have the right data in the target environment. Coordinate with Data masking/De-identification team to mask the critical data. Support all Data requests from Different teams. Educate different teams how to send the request in the defined template and SLA’s of each request. Analyze requirements and consider if they can be met from existing or modified current data. Understand the Data effort by analyzing the requirements. Responsible for working sessions with Dev, testing of trouble shooting for reproducing in case if they have any problems with the data that we provided. Meetings that involve trouble shooting/working sessions with EES/ Data warehouse teams in case of any issues as part of Data integration that was loaded from the source system. TTO process to Operations team.

Guardian Life Insurance Company

Work Location: Bangalore, India

Exceed Premium Billing (PB 360) Implementation April 2016- Oct 2016

Lead Consultant(Testing)

Managing and Leading a team of 6 team member Manual & Automation QA team for a project. Provide technical leadership to a team of QA testers. Define Test Strategies, Test plans, Test standards, Policies, Templates, UAT testing process. Developed manual test procedures for requirement validation, Integration, regression. Conduct Defect triage meetings and work on the defects until closure. Contributed in developing the Automaton frame work for Smoke Test Suite.

Kaiser Permanente

Work Location: Portland, OR

MPM (Medicare Pharmacy Platform Migration) -PBM (Medicare Pharmacy) Feb 2014- June 2014

Technical Test lead/Medicare SME

Managing and Leading a team of 8 team member Manual & Automated QA team for a project. Provide technical leadership to a team of QA testers. Understanding Risk areas and prioritizing QA effort to mitigate them. Define Test Strategies, Test plans, Test standards, Policies, Templates, UAT testing process. Developed manual test procedures for requirement validation, Integration, regression and usability testing.

Kaiser Permanente

Work Location: Portland OR/ Bangalore India

Offshore/Onshore Engagement

MBE (Medicare Business Engine) Dec 2010- Feb 2014

Technical Test lead/Project Test Manager(Technical)

Managing and Leading a team of 16 team member Manual & Automated QA team for a project. Spearheaded all quality assurance efforts within the project including the development and implementation of a quality assurance plans. Defined QA policies, Quality improvement processes, Best practices. Established Performance Metrics/KPI’s to ensure quality throughout the SDLC. Hands on testing (Functional, System integration, Database, ETL, Data Integration) in different Environments (Test/UAT/Pre-Prod), Back end testing, E2E testing – SOA Application. Test planning and execution in Agile Scum model for Solution delivery Projects and Agile Kanban model for the Projects that are in Production. Implemented Automation Frame works for Regression Suite. Responsible for identifying the performance scenarios and develop a performance suite to conduct performance & Load testing. Actively involved with Dev/Architect teams in working sessions for a complex use cases in terms of RCA & JAD sessions for analyzing Production issues to come up with the solution and test those issues. Attend daily stand up, Retrospective meetings,

Wells Fargo

Chennai, India

Software Test Engineer Dec 2009- Dec 2010

Credit Risk Reporting: This project is to support risk management team with credit risk analysis and assign

internal credit ratings for the purpose of renewing, amending and establishing credit terms with the customers

on commercial loans.

Collaborated and communicated with cross-functional teams, collected business requirements, planned the

test cases along with the team.

Performed GAP analysis on the requirements, identified the gaps, and documented the GAP analysis reports

Validate end to end data flows from origination source system to Target, tested CDE’s (Critical

Data Element).

Prepare test results reports and sent for review to test lead.

eBay Inc

Chennai, India

Software Test Engineer Dec 2007- Dec 2009

Hands on experience in testing various features in eBay. Involved in Functional, Regression, Smoke testing. Writing test cases and review with the test lead. Defect tracking. Attending Defect review meetings with the project team. Effort estimation & coordinating within the team and test lead.

Education

Bachelor of Engineering- Mechanical Engineering from University of Madras

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