Scrum Jira
Resume:
Francisca A. Ramoni
Cell Phone: 972-***-****. E-mail *******@***.***
PROFESSIONAL SUMMARY
I am an Agile evangelist, self-driven servant leader, highly motivated by a need to satisfy customer and solve problems with effective solutions as well as help agile teams deliver business value at the shortest lead time. Proficient in guiding mission critical projects and draws board deep experience to facilitate quickly down to determine the root cause and engage organizations in resolving them. Ability to visualize a long-term strategic solution for products and break that down into smaller executable and tactical based on priority and objectives. I have over 7 years demonstrated experience providing leadership and delivering mission critical results. Coaching and collaborating with Agile teams, utilizing Agile frameworks such as Kanban, Lean. XP, Scrum and SAFe.
Agile Transformational Leader and Coach: Certified Scrum Master (CSM) Licensed Scrum Master (LSM) SAFe 5.0 Scrum Master (SSM) Leading SAFe 5.0 (SA) Agile Certified Coach (ICP-ACC) Agile Team Facilitation (ICP-ATF).
Key Competences:
Team Coaching & Mentoring Agile Training and Facilitation Practices Scrum Kanban Product Management Technical Documentation Conflict Resolution Servant leadership Communication Issue resolution Stakeholders Management
PROFESSIONAL SKILLS
Agile Tools: Jira, Confluence, Wiki, MS Teams, MS SharePoint
CRM Tools: Salesforce, GIT Lab, nCino
Report Tools: SQL Server Reporting Services (SSRS), Tableau
BI Tools: SQL Server Management Studio (SSMS), Data Tools (previously BIDS),
Office Tools: Jira, Rally, Confluence, MS Word, PowerPoint, Excel
EDUCATION, HONORS & CERTIFICATIONS
Scrum Alliance: Certified Scrum Master (CSM)
Scaled Agile Framework: SAFe 4.6 Scrum Master (SSM)
Scaled Agile Framework: SAFe 5.0 Leading SAFe (SA)
Scrum Inc.: Licensed Scrum Master
Professional in Agile Coaching- (ICP -ACC)
Agile Team Facilitation-(ICP-ATF)
Certified Family Life Educator-Texas woman’s University
Recipient of Who’s Who Among students in American Universities and colleges.
PROFESSIONAL EXPERIENCE
M&T Bank
August 2019 to Present
Agile transformational leader/Agile Coach
Contribute to the execution of the CLM target strategy and the implementation of Agile delivery development model. Lead complex projects to achieve business goals while maintaining internal governance and controls.
Provided Agile bootcamp training for 7 Credit Line Management (CLM) Agile teams and coached the teams through their 3 to 6 sprints. Facilitating the “Scrum of Scrums” and “Program Increment Planning”, developing program metrics, monitoring team health, and providing servant leadership across the program.
Set up Agile Governance processes and guiderails, help bridge the gap between business goals and scrum teams. Trained the product owners and product managers, Coached product owner’s how to create user story maps, product road map and release plans.
Empower Scrum Masters and Product Owners on prioritization of items, collaboration, and seamless flow of information with team members & stakeholders.
Coached product owner how to align business objectives to a strategic business vision, how to break down that vision down to epics and user stories that can be executed by the team, how to prioritize those stories in a way that aligns with the company’s business objectives.
Coached product owners/Development teams how to write effective user stories, writer acceptance criteria, and how to create clear definition of Done.
Coach multiple scrum teams and scrum masters on story mapping, downstream and upstream dependencies epic/feature/large story estimation, value stream mapping, task definition while ensuring high value requirements are delivered faster.
Develop relationships outside of CLM program to improve the programs overall success. Most recently securing JIRA licenses for the entire CLM program.
Facilitate Scrum of Scrums between onshore teams in the US and offshore teams in Canada.
Migrated programs backlog from a scattered source of 5 different tools to utilizing one location for all CLM backlog items (Jira).
Introduced Fibonacci estimation (Story points) to the program, which is now the standard for the program, 6 months later.
Coordinate cross-team collaboration and dependency management.
Ensures that development teams are practicing the core agile principles of collaboration, prioritization, team accountability, and visibility.
Help build psychological safety among teams and safe environment where problems can be raised without fear. Facilitate discussions and help resolve conflicts.
Collaborating with the Scrum Masters to ensure transparency of the product backlog, sprint backlog, burn-down & burn-up charts and communicates team overall progress tracking burn down/burn up metrics, velocity, and productivity.
Encourage team knowledge sharing and collaboration through designs sessions, programming pairing, code reviews, around knowledge silos to reduce risks.
Engage with other scrum masters to increase the effectiveness of the scrum framework in the organization.
Engage with other Agile coaches for continuous improvement and ongoing learning, and to identify broader organizational needs.
Zhill Systems
Nov 2017 to July 2019
Senior Scrum Master
Facilitate sprint planning sessions with the delivery team, technical leadership, and the product owner as the servant leader.
Facilitate any meetings with other development teams and make sure the team understands and meet the requirements for definition of done.
Lead teams in planning sessions and guide the team towards the right direction without necessarily delegating
Effectively cooperates with product owner and technical leader to create an
environment in which the team can increase productivity, quality, and predictability.
Identifying root cause and mitigating by removing impediments.
Conduct team backlog grooming sessions with the delivery team and the product owner
Attend scrum of scrum meetings and make sure the team adheres to the correct scrum practice. Proficient in Scrum and Kanban.
Continuously manage Jira to promote collaboration and adequate information within the team.
Gather metrics from Jira and prepare status report for the agile center of excellence.
Analyze and dissect system requirements and technical specifications to create estimates and plan for business initiatives.
Testing various KPIs reporting tool and processes - Led teams to deliver Customer Engagement Platform and Sales Relationship Manager (Salesforce) enhancements for improved customer and dealer experience, increased efficiency, and Compliance attainment.
Assist business users in defining User Acceptance Testing, test cases and plans.
Run SQL queries to validate data against the reporting application.
Actively participate in walk-through, inspection, review, and user group meetings for quality assurance.
Coached the development team on self-organization and cross-functionality.
Collaborate with Product owner and the Scrum Master to ensures the backlog stays healthy by ensuring constant backlog prioritization and eliminating any internal and external distractions. Help the teams identify there OKR’S (Objectives and Key Results.
Effectively and proactively engaged the stakeholders throughout the project.
Mitigates conflicts, remove impediments, and help to foster good practice and principles among team members.
Capital One Bank
11/2016-Oct 2017
Senior Business Analyst/Scrum Master
Collaborated with multiple teams under agile methodology for implementing application needs.
Gather metrics from Jira and prepare status report for the agile center of excellence.
Facilitated Scrum ceremonies and Agile training for teams.
Produced Jira reports for the whole program for Scrum of Scrum meetings.
Support and align efforts to meet customer and business needs.
Liaised between the IT department and the executive branch, sourced and implemented new business technology, researched technology solutions to business requirements.
Evaluated business processes, anticipated requirements, uncovered areas of improvement and developed and implemented solutions.
Lead ongoing reviews of business processes and developed optimization strategies.
Utilized IT data for business insights, analyzed business needs and run A/B tests, and inform business decisions.
Enhanced the quality of IT products and services, strategized business needs and planned for growth.
Acted as an information source and communicator between business branches.
Perform reviews on software development team members.
Remove project obstacles/blockers, to develop solutions with team.
Capital One Bank
Nov 2015-Oct 2016
Home Loans Servicing Quality Assurance SQL Lead/ Scrum Master
Followed Agile Methodology to keep track of projects and maintaining schedule by conducting daily scrums and bi-weekly sprints.
Promoted the scrum framework to various departments within the organization by helping them understand Agile principles, Values, and practices.
Effectively and proactively engaged the stakeholders throughout the project.
Maintained leadership position in Quality Assurance and process improvement, provided and evaluated feedback from various teams. Root cause and remediated Quality Assurance exceptions.
Champion in using process mapping through process Improvement to identify, analyze and improve processes efficiency and quality of work. Created, monitored, and implemented streamlined process; cleared backlog of 6-8 months, bringing to current; recognized with Foreman Award.
Improved process and minimized errors, reducing error rate from 93% to 97.45%. Coach QA Associates, reducing testers’ error oversight rate and moving accuracy from 94% to 96%.
Partnered with vendors to identify root cause on breakdown of letters going to customers.
Achieved 100% compliance, increased customer satisfaction and decreased customer complaints.
Researched and report significant findings, for regulatory violations and fraud exposure.
Created dashboard reports with drill down reports, drill through reports, parameterized reports, table reports, chart reports, matrix, and sub reports.
Capital One Bank
Business Analyst/Junior Scrum Master
Nov 2013-Oct 2015
Liaised between the IT department and the executive branch, sourced and implemented new business technology, researched technology solutions to business requirements.
Evaluated business processes, anticipated requirements, uncovered areas of improvement and developed and implemented solutions.
Lead ongoing reviews of business processes and developed optimization strategies.
Utilized IT data for business insights, analyzed business needs and run A/B tests, and inform business decisions.
Enhanced the quality of IT products and services, strategized business needs and planned for growth.
Acted as an information source and communicator between business branches.
Involved in project cycle plan for the data warehouse, analyzing the source data, deciding the exact data extraction, transformation, loading strategy and dimensional modeling, backup, and recovery.
Followed Agile Methodology to keep track of projects and maintaining schedule by conducting daily scrums and bi-weekly sprints.
Good working knowledge of User Defined Functions, triggers, and Data Models according to the business requirements.
Use SSIS to create ETL packages to validate, extract, transform and load data to data warehouse databases, Data Mart databases.
Created SSIS packages to capture the incremental changes for the data warehouse.
Created dashboard reports with drill down reports, drill through reports, parameterized reports, table reports, chart reports, matrix, and sub reports.
Reviewed and documented testing results, recommended process improvements.
Created and maintained documentation of processes, reports, applications; increased efficiency and reduced turnaround time by one day, moving from 78% to 98% achievement of targeted goal.
Led project for development of Training Manual for new hires.
Worked closely with management to analyze business process and identify business control points.
Achieved 100% by implementing controls on user access and data security measures breach of confidentiality. Identifying gaps, root cause and providing remedial action to close gaps.
Foreclosure QA Lead/Business Process Analyst.
05/2011 – 10/2013
Business processes point of contact between the business, leadership, and customers
Collaborated with multiple teams under agile methodology for implementing application needs.
Part of the process Agile transformation and creation of training materials.
Trained teams on introduction and fundamentals of Agile.
Facilitated training on Scrum Ceremonies.
Support and align efforts to meet customer and business needs.
Remove project obstacles/blockers, to develop solutions with team.
Running complex reports from existing databases.
Documented issues, anomalies, and prepared executive level reporting of monthly QA results.
Utilized supporting materials to substantiate facts in documents provided by outside legal firms.
Used SharePoint and confluence for project documentation.
Used PDCA for process improvement to do Root cause analysis.
Analyzed and broke down financial figures for accuracy and reviewed foreclosure material in depth ensuring content accuracy increased efficiency by 95%. Organized vetting sessions to discuss findings, root course and remediation plan, implemented plan of action.
Worked closely with management to analyze business process and identify business control points.
Created a process training map for new hires.
Mortgage Insurance Claims Supervisor
08/2009-04/2011
Facilitated Scrum ceremonies-Part of early adopters.
Established controls to ensure timely follow-up on claims that were not settled, denied,
or approved, to maximize reduction in credit losses and minimize denial from the investors.
Achieved 100% execution, by initiating procedures for processing and monitoring all mortgage insurance claims, contact information and website access. Created a loss ID template, increased accuracy to 95%.
Achieved 100% pass on Quality Control audits for repurchases of Fannie Mae and Freddie Mac loans as required by Legal Department.
EDUCATION AND TRAINING
Texas Women University, Denton Texas
Doctor of Philosophy, Family Studies.
Texas Women University, Denton Texas
Master of Science Child Development.
Financial Management and Institutions Bundelkhand University, Jhansi, India
Master of Commerce.
Karnataka University, Dharwad, Karnataka, India
Bachelor of Commerce.
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