Office Assistant
Resume:
KEZILYN JOYCE S. SOBERANO, CGSP
Our Lady of Lourdes, Jalandoni St. Jaro
Iloilo City, Philippines
Mobile No: +639*********/+639*********
Email Address: ***************@*****.***
OBJECTIVES
To work in an illustrious hotel and restaurant that will give opportunities to apply my skills and knowledge that I have learned in my degree and to utilize my fullest potential that will enhance my personality and career growth. I have a strong value to help others when they need me. I am a hardworking person and not depending to others and determined to reach my goals in life. Trustworthy and I am focus on details and can be a leader. I am dedicated to work, can work under pressure and able to adapt to changes. I am a fast learner and can be trained easily. I am equipped with knowledge and skills contributing to the success of the company while developing my individual skills. To work in a company that will be my home where in my coworkers are my family and together we move forward for the success of the company. EDUCATIONAL BACKGROUND
PHINMA-University of Iloilo
Bachelor of Science in Hotel and Restaurant Management SY: June 2015 – April 2019
School D’ Hospitality, Singaporean Diploma in Hospitality Diploma in Hospitality Operations
SY: November 2017 – March 2019
KEY SKILLS
Self-motivation, hardworking, work under pressure, can take on variety task.
Have basic enough and knowledge in Microsoft Office Programs.
Willing to undergo training.
Good communication skills, verbal and writing.
Trustworthy
Ability to assess and initiate things independently CERTIFICATES
1. American Hotel and Lodging Educational Institute (AHLEI)
Certified Guest Service Professional (CGSP)
November 12-14, 2018
It was a 2 days training/orientation and 1 days assessment. I was oriented about global opportunities that we can apply in the future hospitality or how to give empathy to the guest/costumer, on how to have intuition, personalization, commitment, inclusion, personality and passion. I was trained on how to handle different kind of complaints and how to think and make a solution. I was one of the assessment taker who got a 100% score.
2. Food and Beverages NCII
Technical Education and Skills Development Authority (TESDA) I was trained on how to properly set the fine dining utensils and plate set ups and what’s the difference between French, Russian and American set up. I was also trained on how to receive a call from a room service for breakfast. 3. Bar Operations
Oriented about bar tools and equipments
How to mix drinks
Different kinds of wines
4. National Hospitality and Tourism Convention 2018
Topics
Trivago
Rex Book Store
Different destinations
Hospitality
Business
ON THE JOB TRAININGS
Courtyard by Marriott Iloilo
January-March 2019
Assigned as housekeeping clerk, answering follow up guest request, etc.
Assist room attendants to do make up rooms and clean VD rooms.
Greeting guests.
Inventory
Assist guest request
Grand Xing Imperial Hotel
April-June 2017
Food and Beverages Attendant
Housekeeping staff
Help designing a function room and set up
Assist guest request
WORK EXPERIENCE
Front Office Assistant
Urban Sands Hotel Iloilo (Urban Sands Inn)
I was responsible for taking phone calls
Making reservations for rooms, transportation and functions.
Answering emails and messages on social media
Talking and dealing with guest’s request and complaints
Follow up for reservations and payments
Cashier
I was also assigned as F&B attendant, taking orders, serving food and drinks
Making promos
Also assist HK department
PERSONAL DATA
Single
September 3, 1996
23
Filipino
5’2 and a half
CHARACTER REFERENCES
Relanie Jean Eleana
SDH Faculty
PHINMA-University of Iloilo
*********@**.******.***.**
Michael H. Rioga, MHM, CHE
Program Head
PHINMA-University of Iloilo
*******@**.******.***.**
Quincy Chen Li
Hotel Manager
Urban Sands Inn
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