Customer service, years of installation experience, crew lead, projec
Resume:
William Guillen
Project Manager/foreman
El Cajon, CA 92021
************@*****.***
Highly motivated individual dedicated to professional and quality cable installs. With 20 years hand on experience in the telecommunications field. With an old school work ethic and attention to detail in all aspects of cable installs. I consider myself an expert at all phases of cabling installs, from supporting routes, terminating various types of cables, building out closets, dressing and terminating patch panels. I believe I can be an asset to any communications company. Work Experience
Lead technician
My Office - El Cajon, CA
June 2019 to December 2019
Working in the field installing voice and data cabling, building closets, tone test and label. As a lead tech running crews in large to medium and small installations. Project Manager
Enhanced Voice & Data Networks Inc - San Diego, CA April 2011 to September 2018
Adhered to all safety protocols, including OSHA regulations and MSDS document requirements. Created full-scope cost estimates for bid builds and designed build projects. Increased customer satisfaction by 100% by solving problems and concerns effectively Prepared in advance for and addressed production problems, material deficits, equipment failures and unavoidable delays.
Predicted cost overruns by monitoring spending during productions. Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
Practiced lean principles, which led to improvements in workflow and quality and waste reduction. Cabling Foreman
TekWorks Inc - Poway, CA
February 2009 to February 2011
Worked directly with my technicians, customer and management to achieve successful install. Verified data integrity and accuracy.
Supported Chief Operating Officer with daily operational functions. Copied, logged and scanned supporting documentation. Responded to customer requests via telephone and email. Lead Technician
Teldata Enterprise Networks - San Diego, CA
February 1998 to September 2008
Fostered relationships with internal and external customers. Devised and implemented safety programs, encouraging team members to take time to analyze situations and determine best course of action.
Provided outstanding customer service.
Used schematic diagrams to plan work.
Communicated operational issues and changes to supervisor on regular basis. Consistently assumed additional responsibilities and worked extended hours to meet project deadlines.
Ensured proper installations through accurate reading of blueprints. Education
Telecommunications Certificates
Teldata University - San Diego, CA
2008
Associate of Arts in Telecommunications
ATC Technical College - San Diego, CA
1998
Skills
• Change orders
• Detail oriented
• Problem solver
• Quality assurance
Certifications and Licenses
Driver's License
Assessments
Mechanical Skills: Aptitude — Highly Proficient
January 2020
Understanding and applying mechanical concepts and processes. Full results: https://share.indeedassessments.com/share_assignment/3sz85wezena93wgl Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
Organized individual and detail oriented Good problem solver and critical thinker. Works well with team members and customers Experienced with managing materials, personnel, Experienced in this field saves time, money and time frames and change orders quality assurance.
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