Cha Lee Vue
**** *** ****** *., **. Paul, MN ****6
*******@******.*** 612-***-**** Linkedin.com/in/ HYPERLINK "http://www.linkedin.com/in/chavue"chavue
SUMMARY:
•Over ten years of customer service experience.
•Bilingual: Hmong and English
•Passionate about great customer service.
•Flexible strong leadership and teamwork collaboration skills.
•Responsible goal driven professional.
EDUCATION/CERTIFICATES:
MN Associates Degree Nurse May 2020 License #
Century College White Bear Lake, MN (pending, passed 7/14/20)
MN Nursing Assistant Certificate May 2018- Jan. 2021 License #
Century College White Bear Lake, MN 10806690
BLS Provider June 2019-2021 License/e-card#
American Heart Association White Bear Lake, MN 195*********
CLINICAL EXPERIENCE: Student Nurse
Long Term Care
Sholom Nursing Home Aug.-Dec 2018 West St. Paul, MN
•Independently and collaboratively provided patient care including assistance with ADLs.
•Performed assessments, documentation, nursing care plans and operated machinery.
Transitional Care
Boutwells Landing Jan.-Feb. 2019 Stillwater, MN
•Medication administration with nurse, patient observation, and documentation.
•Professionally designed care plans based on physical and mental needs of patients.
Acute Care
Regions Hospital (S9) Mar.-May 2019 St. Paul, MN
•Managed multiple patients care independently and collaboratively with other nurses.
•Used EPIC software for patient documentation and care planning.
St. John’s Hospital (cardiac unit) Jan.-April 2020 Maplewood, MN
•Observed nurse leaders collaboration and meetings with other interdisciplinary teams.
•Analyzed factors affecting quality, safety, and ethics of patient care outcomes.
WORK EXPERIENCE:
Interim Staffing Oct. 2019-April 2020 Bloomington, MN
Certified Nurse Assistant
•Independently and collaboratively provided patient care including assistance with ADLs.
•Performed assessments, documentation, nursing care plans and operated machinery.
•Cooked meals for patients with different diet types.
Cerenity Senior Care July 2018-Dec. 2018 White Bear Lake, MN
Certified Nurse Assistant
•Assisted with ADLs, provided patient transportation, operated machinery while keeping safety priority.
•Performed vital signs, basic medical care, set up and documentation.
Mall of America Sept. 2013-Jan. 2016 Bloomington, MN
Guest Service Information Specialist
•Professionally provided excellent guest services over the phone and in person.
•Handled guest concerns and complaints effectively and independently.
Safety Committee
•Organized and maintained quality of first aid items and safety equipment is up to date.
•Trained employees emergency evacuation routes, plans, and weather codes.
•Collaborated with other departments about safety procedures, inspections, and concerns.
Nickelodeon Ride Operator
•Operated a variety of rides/machines.
•Detailed-oriented and responsible with the safety of guest while operating rides/machine.
•Cleaned and maintained workspace.
Masterson Personnel Mar. 2013- Sept. 2013 Roseville, MN
Call Center Agent
•Professionally handled incoming and outgoing calls.
•Documentation communication verbatim and utilized detail-oriented skills in writing call summaries after phone interactions.
•Multi-tasked a variety of projects, goal-driven to meet quota.
•Provided quick conflict resolution and great customer services.
Southeast Asian Health Care Mar. 2010- April 2012 St. Paul, MN
Home Health Aide
•Provided personal care and assistance to daily living activities such as housekeeping, financial management, meal planning, and meal cooking,
•Ensured client is following personal diet plan, daily exercises, maintaining personal hygiene, and attending physical therapy home exercises.
•Provided transportation to and from medical appointments.
SKILS/ACHIEVEMENTS:
•Bilingual Hmong and English
•EPIC patient portal
•Microsoft word/ Excel Certificates
•Dean’s List (Century College) & Phi Theta Kappa
•Nursing GPA 3.4