Manager Customer Service

Devin Rodwell

240-***-**** *****.*.*******@*****.***

SUMMARY

Consummate professional eager to utilize extensive skill set in a challenging environment. Strong background in client services, management, software as a service (SaaS), and customer service and a diverse academic experience.

SKILLS

●Adept at customer service and conflict resolution

●Quickly adapts to any professional environment

●Excellent verbal and written communication skills

●Quick and efficient completion of all tasks

●Skilled interviewer and trainer

●Proven team leader and personnel manager

●Advanced knowledge of Microsoft Office, Salesforce, and other office technologies

EDUCATION

BACHELOR OF BUSINESS ADMINISTRATION: GENERAL BUSINESS May 2018

Management Minor

Cleveland State University, Cleveland, Ohio

●Magna Cum Laude

●3.72 GPA

●Deans List, 2016 - 2018

●Golden Key International Society

●National Society of Leadership and Success

●Tau Sigma National Honor Society

●Business Communications Analysis, American Sickle Cell Anemia Association, Fall 2016

EXPERIENCE

CHMURA ECONOMICS AND ANALYTICS

Cleveland, Ohio

Account Manager

Dec. 2019 – Present

Identified many prospective clients for sales activity within my own territory

Engaged 400+ contacts weekly to sell JobsEQ, Chmura’s premier self-service labor data platform

Closed $20,000+ in successful JobsEQ and add-on sales

Performed in-depth demos of JobsEQ platform for prospective clients to demonstrate capabilities

Maintained relationships with existing clients within my territory for renewal of service

SYNDIGO

Cleveland, Ohio

Account Partner July 2018 to Nov. 2019

●Daily personal contact for 50+ clients utilizing Syndigo’s data syndication and enhanced marketing content platforms

Duties included training/onboarding, content creation, troubleshooting, license management, reporting and auditing.

●Former daily Helpdesk contact handling customer inquiries for the Content Publisher enhanced marketing content platform

Internal liaison assisting current Helpdesk team

●Onboarding/training of hundreds of clients in various Syndigo e-commerce platforms

PROGRESSIVE AUTO INSURANCE CLAIMS

Mayfield Heights, Ohio

Claims Contact Representative/Animal Claims Adjuster

Jan. 2013 to Nov. 2014

●Successfully processed and filed hundreds of claims via inbound calling system

●Consistently exceeded expectations on numerous inbound call audits

●Won multiple team job performance contests judged/evaluated by supervision

●Passed exam to become licensed insurance adjuster

●Initiated, processed and resolved numerous automotive claims involving damage caused directly/indirectly by animals

SIX FLAGS AMERICA HUMAN RESOURCES

Upper Marlboro, Maryland

Human Resources Supervisor

June 2010 to Sept. 2012

●Support Division Supervisor of the Year 2012

●Directed daily operations of Employee Services Office

●Successfully trained professional team of Employee Services Office personnel to increase efficiency/efficacy of operations

●Speedy and efficient resolution of hundreds of employee conflicts in diverse range of topics (payroll, hiring, disciplinary actions, unemployment, etc.)

●Successful processing of thousands of individuals through hiring process, from first contact to hire

●Proper handling and data entry of thousands of documents containing confidential/sensitive information

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