Laura Burch

**** ******* **, *******, ** ******

adew96@r.postjobfree.com

301-***-****

SPECIAL TRAINING: Microsoft Office tools training (Word, Power Point, Excel, and Outlook) Clearance: Secret Clearance

SUMMARY:

I have extensive experience in performing administrative and clerical duties in several office environments, to include government contracting, military, university, and legal organizations. I have experience in both supporting senior-level officials and working with highly technical staff. My personality allows me to build a rapport with the staff which enables me to perform my responsibilities efficiently and in a professional manner.

CAREER HIGHLIGHTS:

Collins Consulting/Air Force Front Office Support/Sr. Administrative Assistant

February 2019- Present

Work in the Air Force Budget Front office

Keep and maintain conference room calendars, Task Management Filing System, Maintain the Supply order, maintaining all the organization and recall rosters throughout Finance Budget. . Schedule conference rooms. Call in trouble IT trouble tickets, security checklist, order command supplies. Answer phones for officers and Senior Executive Services, Visitor Log in Forms. Other tasks as assigned.

OBXTEK Executive Assistant September 2018 – November 2018

Supported the Deputy Assistant Secretary of the Air Force for Logistics and Product Support, Office of the Assistant Secretary of the Air Force for Acquisition, Headquarters U.S. Air Force, and Washington, D.C. Responsible answering phones, greeting guests, and calendar scheduling. Used the Defense Travel Service and Task Management Tool for tasker tracking.

LSINC HR Specialist April 2018 – August 2018

Responsible for assisting with new employee orientation. My duties included reproducing and assembling new employee folders and handbooks, assisted instructors in obtaining and preparing training classrooms, scanned Common Access Cards to ensure employees were credited for attending mandatory training, and various administrative tasks as required.

Kelly Services/Insight Global Processing Clerk /Data Entry Clerk

July 2017 – December 2017

Responsible for processing passport applications for walk-in customers at the U.S. Passport Agency. Duties included verifying collected information was correct, copying and distributing agency documentation, and binding passports.

Responsible the daily processing of IT service tickets for the U.S. Department of the Army. I ensured all information was correctly entered for the proper tracking of all service tickets.

GAP Solutions, Inc. Administrative Assistant May 2017 – July 2017

I was responsible for the day-to-day administrative operations in the contracts office of the U.S. Navy’s Strategic Systems Programs office. My duties included screening incoming calls, logging and filing contracts, compiling daily reports, and sending visit requests for employees utilizing the Joint Personnel Adjudication System (JPAS).

JRC Integrated Systems Inc. Program Analyst/Receptionist 2007-2017

Performed administrative and clerical duties. Initially supporting a contract/customer(s) I assisted with travel and administrative tasks. Began supporting the JRC Office as the Receptionist. Duties included managing any incoming calls/messages, greeting visitors, managing visitor log and badges, maintaining kitchens, managing stock/supply levels. Additionally, set up and cleaned for big meetings, routed the mail and assisted with FedEx and UPS mailings, updated employee rosters for HR, returned ink cartridges and replaced ink for seven office printers, performed office facilities maintenance, initiated building requests for maintenance or services required, scheduled or coordinated meetings with our customers, clients and visitors, organized conference rooms to accommodate meetings, assisted with new employee badges, provided administrative support for headquarter personnel, maintained and coordinated a log for employee and visitor parking validation, and completed ad hoc administrative tasks as assigned.

Engineering Management Concepts Administrative Assistant 2003 – 2007

Performed administrative and clerical duties at key organizations within the Missile Defense Agency (MDA), to include receptionist for the Command Suite and administrative assistant in the System Engineering Directorate (SE) and the Targets and Countermeasures Directorate (TC). Interacted with senior-level staff while working in the Command Suite and represented MDA to visitors for the Director, Deputy Director and the Chief of Staff. As an Administrative Assistant in SE and TC I interacted with the technical staff and was responsible for office administrative functions. These duties included organizing and maintaining daily files, reviewing Directorate Action Items and tracking their suspense, and distributing incoming office mail. I was also responsible for processing staff Travel Requests, travel accommodations and obtaining Security Visit Requests. My clerical duties also included preparing and submitting staff timesheets, scheduling conference rooms within the MDA complex for key meetings and maintaining the supply stock. Additionally, I was commended for my work by the Executive Assistant to the Director, MDA.

University of Maryland and University College Administrative Assistant 1999-2002

Responsible for several administrative duties in the Student Success Center. Provided school orientation to prospective, new, and current students as well as University of Maryland University College visitors. Advised students in course registration and managed the University database for all student data. I also answered the multi-line communications system for the campus community and assisted government agents in student "background" investigations. I managed mail services for undergraduate and graduate services. Additionally, I was responsible for purchasing and maintaining the inventory for the stockroom and university publications. I also served as the Office liaison to Advisors with appointments.

University of Maryland University College Files Management Staff

Responsible for maintaining and managing all student data and student files, entered all pertinent information to student transcripts and organized documentation for official evaluations and audits for Advisors' audits. Responsible for communication with other institutions regarding student transcripts and records. I also served as the office liaison to advisors in other university locations, and as Team Leader in mass mailing projects.

University of Maryland Information Services Representative

Responsible for several administrative activities within the office. Answered the multi-line communications system for the campus community and maintained the events calendar. I also entered departmental data for campus information services and performed other clerical duties.

Kelly Services Administrative Assistant 1997 -1999

Managed the front office and performed receptionist duties for clients and vendors at several Washington, DC law firms. Also responsible for scheduling conference rooms for this large, multi-floor office (extended assignment). Directed mail distribution, packages, and couriers and performed other clerical duties as assigned.

Fisher, Wayland, Cooper, and Leader Law Firm Administrative Assistant 1988-1997

Managed the front office and reception of clients and vendors for this mid-sized

Communications law firm (40 attorneys). Managed a busy switchboard for 100 plus employees, prepared and delivered court documents for filing and proceedings in DC Superior Court and for the FCC and FCC Courts. Team leader for large mailings and directed distribution of mail and packages throughout the office complex, and performed other clerical duties.

Education

High School Diploma-High Point High School, Beltsville, MD

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