Admin/ Customer service,Receptionist, Sales, HR

Angel Burt G. Magaoay

Tourist Club Area, Abu Dhabi U.A.E

Contact number: 056*******

Email: ****************@*****.***

************@*****.***

Professional Skills and qualifications

Degree holder of Bachelor of Science in Psychology.

Worked as Human Resource Assistant with over two (2) years from the considered well-known Shopping Mall in the Philippines.

Widely exposed in Recruitment process ; Conducting SLRP ( Sourcing of Local Recruitment Process/ applicants,

managing interviews for the candidates, processing of documents for applying and resigning employees.

Telephone Operator in the Philippines during my Intern College.

Worked as Counter staff in a convenient store in United Arab Emirates

Know –how on making coffee with Food and Safety Certificate issued by Food and Safety, U.A.E

Responsible and passionate in producing quality work and has the tenacity to multi-task and work under pressure

and tight reporting deadlines.

Proficient in Microsoft Office programs: Excel, Word, Power Point, Oracle System

Work Experience

Sales/ Counter Staff

All Day Market

Cashier/Customer Service

Abu Dhabi, U.A.E

October 2017 – December 26, 2019

Key responsibilities

Ensuring that the money inside the counter are exact same as the opening amount.

Alertness. Make sure that every transaction you made are correct and valid.

Knowledgeable in the items just in-case of the inquiry/ question of the customer.

Give satisfaction and good services for every customer.

Preparing or serving a coffee drinks like espresso drinks, latte, macchiato or teas along with pastries and cookies depends on the customer’s request.

Clean or sanitize work areas, utensils, or equipment.

Being Flexible. Assisting multiple customers as much as possible.

Admin Office

Manila Southern Associate -Philippines ( SM Tarlac – Tarlac City Branch)

Human Resources Assistant

June 2015 to July 2017

Key responsibilities

Responsible in providing operational and administrative assistance to the HR Manager and HR Officers.

Responsible for sourcing of new hires like attending Local Recruitment from different job fairs.

Conducting/ sorting screening interview for all level of applicants.

Leading store tours for the new hires to be able familiarized the employee with the whole area.

Monitoring employee’s manner, attitude, and behavior status towards their co- workers and giving customer services.

Attending and taking notes all information gathered while conducting admin hearing for those employees who violated company rules and regulations

Maintaining/ updating and preparing of the files of employees for any purposes, like regularization, resignation and termination.

Retaining all information confidential about our employees and department

Customer Support Service- Inter

Sutherland Global Services – BPO Industry

Telephone Operator

Managing large amounts of inbound and outbound calls in a timely manner

Answering Inquiry and clarification.

Clear and Effective Communication.

Positive Attitude.

Educational background

Bachelor of Science in Psychology

College of the Holy Spirit of Tarlac

June 2011- March 2015

Recent Training /Seminar Attended

Essential Food and Safety with certificate (June 11. 2019)- Abu Dhabi, UAE

Leadership Training Seminar ( August 2015)

Sutherland Global Services – Tarlac (OJT)- Industrial Setting ( November 2015)

National Center for Mental Health ( OJT) – Clinical Setting ( April 2014)

College of the Holy Spirit Tarlac - High School Department ( February 2015)

Personal Information

Age : 25

Civil Status : Single

Citizenship : Filipino

Visit Status : Visit Visa

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