Registered Nurse

Raina Ginella D’Souza

*****, ** **** **, *** *-**5, Miami, FL 33196

Email: ************@*******.***

Phone: +1-208-***-****

Professional Summary:

A recently graduated nursing student with clinical experience at few of the tops health care facilities in South Miami. Energetic executive assistant with nearly 5 years’ experience in high-level executive support roles in a startup technology and media company. Proactive, responsible, organized and professional. Meticulous and collaborative professional with unsurpassed skill at managing diverse needs in deadline-driven environments.7 years in technical and customer support roles. Effectively identifies problems using advanced troubleshooting skills. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Customer focused, adaptable, energetic and focused.

Highlights:

Time management Self-starter

Project Management Scheduling

Proper phone etiquette Strong organizational skills Articulate and well-spoken Active listening skills Flexible Courteous demeanor

Meticulous attention to detail Energetic work attitude Works well under pressure Top sales performer

Appointment setting Patient and diligent

Customer service-oriented Windows XP/Vista

Meeting planning Travel Management

Dependable Integrity

Academic Qualifications:

• Currently pursuing Associates of Nursing degree at Miami Dade College. Expected Date of graduation: June 2020 (GPA: 3.84)

• Bachelor’s in science 2006, BSc. (BZC) secured First Class from Vijaya College affiliated to Mangalore University with an aggregate of 84%. (GPA: 3.76)

• PUC from Dr. NSAM Junior College, Nitte affiliated to Karnataka State board with an aggregate of 59%.

• SSLC from Dr. NSAM English Medium School, Nitte with an aggregate of 79%. Licensure and Certification:

• BLS certification valid until Nov 2020

• QPR Suicide Prevention Gatekeeper Program

Skills:

• Enthusiastic people person.

• Professional and friendly.

• Careful and active listener.

• Multi-tasking and attention to detail.

• Time Management

• Critical Thinking

• Cultural Awareness

• Hardware knowledge: Dell Experience: Trained in Dimensions, Vostro, Inspiron & XPS Gaming machines both laptops and desktops.

• Operating system: XP, Vista & Windows 7.

• Applications: MS office & Dell specific applications.

• Basic knowledge of wireless and software.

• Outbound Sales.

• Google Drive- Documents, Sheets, Forms, PowerPoint.

• Social Media Platforms- LinkedIn, Facebook, Instagram Accomplishments:

Customer Service:

• Awarded as best technician on floor while being a front-line agent for outstanding contribution to the team and the company twice; Q2FY08 and Q1FY09.

• Have been a bronze award winner for contribution to the business while at the role of a quality coach for Q2FY11, Q3FY12 and Q1FY13.

• Handled a BQ presto team in Q1FY11 and Q2FY11 where Customer Experience scores improved from 69% to 79%

• Shown an improvement in sold Customer Experience scores quarter on quarter. Q1FY13 at 76% to 83% in Q2FY13 by ensuring proper ownership and follow ups are being done on time on a daily basis.

Sales:

• Been awarded consistently for highest revenue maker in the team from for two quarters

• Throughout my tenure as an agent in Expired Warranty Services always been the topper and has been rewarded on many occasions.

• Achieved revenue of $101k in Q2FY10

• Awarded a 32inch LCD TV for overachieving the revenue in Q3FY10 by $52k Executive Assistant:

• Formally recognized by the CEO of InMobi for taking utmost care of clients and enhancing their experience.

• Nominate for the volunteer of the quarter award (Nov. 2016 – Jan 2016) a month after joining the organization (Save the Water)

Work Experience:

Dell International Services PVT. India Limited:

Job Roles Tenure

Technical Support Associate (A3) June 2006-June 2007 Senior Technical Support Associate (A4) June 2007-March 2008 Technical Support Expert (A5) March 2008- July 2009 Advanced Resolution Expert (B1) July 2009- Feb. 2010 Quality Coach Feb.2010- 25th Aug. 2013

InMobi:

Worked as an Executive Assistant for the CEO of InMobi. Naveen Tewari and VP, Products Piyush shah since 26th August 2013 till 20th Nov. 2014

Time Inc. India:

Worked as an Executive Assistant for MD and President of Time Inc. India Sejal Shah Gulati since 24th Nov. 2014 till 4th Dec. 2015

Save the Water™:

Worked as a Volunteer for Save the Water™ since Oct. 2016 – Jan 2019 Position: Executive Assistant for the president of the organization Clinical Experience as a Nursing Student:

Worked under the guidance of my clinical professor and a preceptor at Ponce Plaza nursing and rehab facility, University of Miami Hospital, South Miami, Nicklaus Children’s hospital, Baptist Hospital and Jackson Main.

• Clinical experience in elderly care, labour and delivery, paediatrics’, psychiatric and medical surgical units.

• Helped with medication administration, rehabilitation, ADL’s and patient education.

• Applied critical thinking when taking care of the patients at a hospital setting.

• Experience working in an online environment like iHuman and virtual classes. Job Responsibilities at Dell International Services:

• Supported customers having hardware and software issues on their laptops and desktops.

• Provided accurate and appropriate information in response to customer inquiries.

• Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

• Properly directed inbound calls in phone queues to improve call flow.

• Managed a team of 18, Owned team productivity metrics like revenue, margin and customer satisfaction score.

• Effectively communicated with team members to maintain clearly defined expectations.

• Implemented changes to customer service program, resulting in 160% higher customer satisfaction ratings.

• Randomly monitored calls and provided appropriate feedback on improving customer service and sales.

• Addressed negative customer feedback immediately and provided quality resolutions.

• Responsible for team hygiene metric.

• Trained new employees on sales and customer service Job Responsibilities at InMobi

• Maintained and coordinated executive and senior management vacation, day-to-day meeting and travel schedules.

• Served as a professional representative of the CEO to executive clients, investors and board members.

• Scheduled Board of Directors meetings.

• Arranging both internal and external meetings.

• Prepared conference rooms.

• Coordinated customer facing webinars, including developing relationships with vendors, tracking customer attendance and post-webinar follow-up.

• Arranged appropriate travel, visas, agendas, necessary contacts and country information

• Employee connects – Ensure the CEO\ VP meet as many employees as possible on a regular basis.

• Media Meetings – Coordinating interviews between the media and the CEO\ VP

• Expensify - Submit the expense reports

• Collaborated with other administrative team members, human resources and the finance department on special projects and events.

• Managed events in accordance with budget requirements.

• Managing the logistics, accommodation and meetings of delegates with the CEO.

• Filed tax documents for the senior management

• Dispersed incoming mail to correct recipients throughout the office. Job Responsibilities at Time Inc. India

• Provided logistical support to visiting executives.

• Scheduled Board of Directors meetings

• Served as Executive Assistant to the all the visiting clients and senior management along with the president & MD of the company.

• Managed the day-to-day calendar for the company’s senior director.

• Maintained and reserved the executive conference room calendar.

• Wrote and distributed meeting minutes to appropriate individuals.

• Approved travel expenses and reimbursement requests.

• Maintained an up-to-date department organizational chart.

• Enhanced candidate experience.

• Recruitment:

o Work with hiring managers on recruiting planning meetings. o Efficiently and effectively fill open positions. o Conduct regular follow-up with managers to determine the effectiveness of recruiting plans and implementation.

o Review applicants to evaluate if they meet the position requirements. o Conduct all post screening interviews

o Assist in writing and forwarding rejection letters. Job Responsibilities at Save the Water™

• Worked in a complete online environment.

• Manage day-to-day calendar for the president.

• Prepare board documents which includes Bylaws, Conflict of Interest, meeting schedule, agenda and board contract.

• Schedule board meetings send agenda and meeting minutes to the board members.

• Send out communications email to the organization.

• Prepare social media content for fundraising.

• Prepare business plans and fundraising proposal.

• Prepare safety forms for the laboratory.

• Prepare organizational charts.

• Recruitment:

o Been part of the hiring of the hiring process- interviews and onboarding.

• Project management:

o Oversaw the writing of unsolicited federal grant for Florida Everglades. Community Service:

Nearly 30 hours of community service at soup kitchen, health fairs and La Ventana De Los Ceilos, a place for children and youth with special abilities.

Interests:

Reading, gardening, hiking, traveling, cycling, yoga, art and crafts, fishing Language Proficiency:

English, Hindi, Kannada, Konkani and Tulu. Currently learning Spanish. I hereby declare that the above-mentioned information is true to the best of my knowledge.

(Raina Ginella D’Souza)

Date:

Contact this candidate