Sales Manager
Resume:
Professional Profile
A competent and efficient Senior Sales Consultant who has 15 years of experience working for a local and leading multinational company and currently looking for career growth and better opportunities. Previously worked for Jewellery Company with 3,000 employees around the network of different nationalities. Has theoretical knowledge and practical experience in sales, customer service and marketing. Consistently rated current employees to have a good command of the English language both written and verbal communication. Focused, confident and works with minimum supervision, to fully support the Shop Manager in managing the hurdles of the day to day business operation as well as high level of teamwork. Work Experience
Senior Sales Consultant
Damas Jewelry, LLC August 2007 to March 2020
• Responsible in maintaining the stores quota, Maintained smooth operation of the showroom and assuring company's strategies and policies are achieving remarkable KPI performance, the daily shop operation in terms of sales and other administrative work related activities.
• Responsible in various customer requirements such as request, customer complaint, cash transaction, customer repairs and resolved various customer complaints regarding the product and orders.
• Attending to customer re:buying jewelry i.e. diamonds, pearl, watches and gold.
• Responsible in everyday inventory of the stocks and refilling the merchandise
• Handles Sales Summary reports and filling all the documents in going and out going, Prepares Transfer note transaction of the merchandise from the other branch stores request.
• Handles end of the day transaction and balancing the cash memo slip vs. cash on hand, Responsible in the orderliness of the showroom in which a creative product display are being placed in tidy, clean and attractive that conforms to the standard of basic rules of merchandizing
Assistant of the Operations Manager
Store Specialists Inc. (Rustan's Group of Companies) Philippines Retail BRANDS - Beauty Bar, Lacoste, A/X, Gucci, Prada, Burberry, Tod's, S. Ferragamo, Ninewest, PR Lauren, Polo Jeans, CK Jeans, DKNY, M.Classics, A Klein, Katespade, Dexter, P. Charriol, Cartier, K.Cole, Diesel, ECCO, Springfield, Marc Jacob, Bass, Bally, Bottega Venetta, YSL, September 2005 to July 2007
• Responsible in handling Reception area by answering phone inquiries of the luxury retail brands, Attends to stores (281branch) needs- i.e. manpower distribution, supplies requisition, repair, merchandise and maintenance in the store, etc.
• Assist the store operations manager (SOM) in overseeing the smooth operations in the store, Communicates the needs and developments in the store retails to the SOM. Prepares correspondence of the SOM and monitors various pertinent reports from stores and other departments especially retail merchandise
• Assists the sales training manager in all training interventions of Luxury Retails per Brands. Handles the institutional sale, prepare TL reports, back-up reports at the JDA program & consolidating all the weekly sales reports every month per target quota.
• Handles the cash Transaction program like POS of the off-site sale events.
• Handles Fashion Events of the new season collections. SHIRLEY ANN M. DYTIANQUIN
Mobile No:
Email Add:
***********@*****.***
shirleydytianquin@gmail.
com
Training Assistant (Store Specialists Inc). December 2004 to September 2005 Conducts training for Beauty Bar Brand make-up tutorials. And gives orientation to a newly hired sales personnel. Consolidate all the information, materials. Assists in the preparation of the training materials and programs such as venue booking, transportation, meals, etc. Receptionist
The SPA Wellness. July 2004 to November 2004
• Serves visitors with smile greetings, welcoming, and directing them appropriately.
• Maintains monitoring booking of the clients and serves excellent customer service.
• Handles phone inquiries and handles complaints.
• Keeps a safe and clean reception area by complying with procedures, rules and regulations.
HR Assistant / Total Pay Assistant
Starbuck's Coffee Philippines. May 2002 to June 2004
• Handles Reception area answering phone inquiries, transferring calls to designated department and Monitoring forms such as supplies and RCC credit card and discount card processing.
• Prepares timekeeping, Payroll of the employees and filling and Interviewing of the new employee applicants. Handles company benefits (eyewear, burial, HMO, salary loans and etc.) and Monitoring Government benefits. Customer Service Executive/ Call Center / Teller
Philippine Bank of Communication Philippines. April 1999 to April 2002
• Responsible in resolve customer issue and complaints that involve transactions and processing applications for opening savings, current, Time deposit, FCD accounts and travel funds.
• Responsible for Answering customer inquiries about basic banking services, such as account balance and interest Maintaining data base of the client's information and Responsible in marketing of the clients
• Receives cash and checks deposit of the clients and sorting cash; pay out withdrawals (checks encashment and posts and validates transactions Education
Bachelor of Science in Commerce in Banking & Finance (Sta. Isabel College - Manila 1999) Skills
Experienced in Administrative work and Customers Service Has taught me great deal about dealing with customers. Attention to details, I have developed strong problem-solving skills, honed my ability to manage conflict and deal with demanding individuals and polished my communication skills. I am keen to utilize my passion for excellent customer service in providing the best possible experience for your retail clients. Training and Seminars
Diamond, Colored Stone, Pearl, Watch and Security Vigilance Product Knowledge Venue Damas Head Office Training Hall Dubai, UAE Year, 2007,2008,2009.. 2019 Advance Customer Service Damas Head Office Training Hall Dubai, UAE May 2019 Reference
Available upon request.
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