Pharmacy Customer

KIMBERLY (JILL) BONILLA

**** ******* ****** • BIRMINGHAM, AL 35242 • 205-***-**** • *******@*********.*** PHARMACIST with extensive professional experience in patient care, dosage management, team leadership, inventory management, and regulatory compliance for a leading retail pharmacy. Dedicated leader skilled in directing pharmaceutical teams to support efficiencies and compliance. Patient-oriented professional with a proven track record of promoting customer-centric operations to drive satisfaction and bolster health and medication efficacy.

AREAS OF EXPERTISE

ü Retail Pharmacy

ü Pharmacy Management

ü Immunizations

ü Customer Service

ü Team Leadership

ü Dosage Management

ü HIPAA Compliance

ü Inventory Management

ü Medication Dispensing

SELECT ACCOMPLISHMENTS

• Exceeded district standards throughout employment with CVS Pharmacy, earning multiple accolades including Best RX TRIPLE S (2011, 2012), Best Total TRIPLE S (2012), Best Total My Customer Experience

(2013), and Best Total Stores, Own Sales (2013).

• Achieved exceptional store metrics pertaining to work optimization, adequately scheduling associates to cover shifts and work volume on a regular basis.

• Hired nationally certified technicians and persuaded store management to cross-train associates with interests in medicine, promoting the development of future medical and pharmaceutical professionals and overall employee satisfaction and buy-in.

PROFESSIONAL EXPERIENCE & ACHIEVEMENTS

CVS – Pharmacy Manager Floater Pharmacist – AL & FL 2005 – 2020

• Oversaw pharmacy operations for multiple locations throughout tenure; effectively hired and managed teams of up to four associates, counseled patients, administered vaccinations, and filled and distributed prescriptions for CVS locations with weekly script volumes ranging from 1200 to 1400.

• Counseled patients and answered questions pertaining to medications and potential side effects and risks; leveraged pharmacy expertise to bolster customer satisfaction and efficacy.

• Regularly facilitated flu clinics, providing preventative vaccinations to attendees to prevent illness and promote overall community health.

• Monitored pharmacy inventory on a regular basis, maintaining optimal levels of all medications and supplies to uphold efficient levels for future use.

• Promoted a compliant and customer-focused environment throughout store locations, bolstering satisfaction and alignment with both customer satisfaction and federal pharmaceutical standards.

• Interfaced with pharmacy technicians and other staff members to encourage even distribution of responsibility, bolstering efficiency and resulting customer satisfaction scores.

• Provided exceptional customer service, resolving related conflicts and instructing associates to ensure satisfaction and maintain customer base.

• Assessed internal operations of pharmacy locations, implementing conflict resolution and management strategies to promote team functionality and efficient operations. EDUCATION Bachelor of Science (BS), Pharmacy: Samford University CERTIFICATIONS Pharmacist Licensures (Tennessee, Alabama, Florida) American Heart Association, Basic Life Support (BLS) CPR/AED Certified Pharmacy Based Immunization Delivery Certificate of Achievement AFFILIATIONS American Pharmacists Association (APHA), Immunization Committee Member

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