Customer Service Representative

Evelyn Singleton

**** ***** **. ***. *** Fort Worth, TX 76102 816-***-**** / *********.*****@*****.*** Objective

To obtain a challenging position in a professional environment where I can best utilize my 9+ years of experience as a Customer Service Administrator. I posse significant exposure in a variety of functional areas, including customer service, filing, copying, machine operations, and documentation. Professional Experience

Telephone Interviewer

CornerStone Staffing / DSS Research

Fort Worth, TX.

October 2019 to Present

● Speak with respondents by telephone regarding healthcare study.

● Verify and examine information for accuracy.

● Typed, formatted, proofread, and edited information.

● Data entry

Customer Service Administrator

SelectQuote Auto & Home Insurance

Kansas City, MO.

October 2018 to April 2019

● Spoke with customers by telephone regarding account information such as adjustments

● Verified and examine information for accuracy of accounts regarding distributions and portfolio investments.

● Analyzed data to determine answers to questions from customers, personnel or public

● Evaluated/mentor workers and work procedures to ensure quality standards and customer service

● Perform administrative support tasks i.e.: filing, maintaining records and operating computers Investor Service Representative

DST Systems - Kansas City, MO.

September 2016 to July 2018

● Spoke with customers by telephone regarding account information such as adjustments

● Verified and examine information for accuracy of accounts regarding distributions and portfolio investments

● Analyzed data to determine answers to questions from customers, personnel or public

● Collected, sort, distributed messages, or courier deliveries to other personnel

● Resolved customer complaints by distribution and adjusting data

● Typed, formatted, proofread, and edited using various systems

● Evaluated/mentored workers and work procedures to ensure quality standards and customer service Customer Service Representative

Americash Loans - Kansas City, MO

August 2015 to May 2016

● Recorded application information ie: social security numbers, customer name, address etc.

● Communicate with customers and employees to answer questions and explain information

● Kept records of customer interactions, recording details of inquiries and complaints

● Compiled, copied, sorted, and filed records of office and business transactions

● Greeted customers as they entered establishment

● Data Entry

Education - Kansas City, MO.

B.A - American Literature- UMKC In progress

A.A. - English- Metropolitan Community College

Contact this candidate