Manager Sales

HAMZA HABEEB KHAN KH.

Phone :(M) +91-733******* Email:*****.************@*****.***

PROFESSIONAL SUMMARY

Result oriented professional with 10 + years of experience targeting People& Project Management along with technical & non-technical expertise in the field of Customer service, Administration, Document Processing, Retail & Customer handling and processes to support business development and operations, knowledge of labor laws Middle East, Client relation.

PROFILE SUMMARY

Self-motivated and pose excellent leadership qualities.

Complete knowledge of business administration and supervisory skills.

Wide experience in managing daily office routine. Familiarity with local, state and federal regulations relating to business.

Experienced in providing support to International business processes (Non-voice support on Banking & Mortgage sectors).

Operated as a brand manager for the in-house sales at Riyadh, KSA (Saudi Arabia).

Operated in marketing management at Riyadh, KSA (Saudi Arabia).

Managing the Sales & marketing team to attract the elite customers.

Developing & managing the company's general administrative activities.

Proficient & holds hands on experienced in Tally& MS Office.

Handled a team of 20 Associates & Sr. Associates for in-house services.

Managed a team for providing Non-Technical support for business process.

Performed project estimates/quote & project planning.

EDUCATION

Master of Business Administration (MBA)with specialization in Marketing&Finance from Andhra University in 2008

Bachelor of Commerce (B.Com)with specialization in Commerce from S.V. University in 2005

TECHNICAL EXPOSURE

Operating Systems: Windows XP Win 7 & Win 10 & Vista

Application Software: Tally-9.0, 7.2, Microsoft office (Word/PowerPoint/Excel)

PERSONAL STRENGTHS

Flexible at work

Detail-Oriented

Providing excellent customer service

Quick learner & result oriented

Self-motivated in learning new technologies

Effective communication skills(Written & Verbal)

Adaptable to the change in business environment

EMPLOYMENT HISTORY

RPM Assistants Private Ltd. Chennai (Tamilnadu)

Role: Senior Administrative Supervisor (Jan 2020 – Till Date)

Prepare internal and external correspondence, memorandums, emails and daily reports.

Supervising day-to-day operations of the administrative department and staff members.

Hiring, training, and evaluating employees, taking corrective action when necessary.

Developing, reviewing, and improving administrative systems, policies, and procedures.

Ensuring office is stocked with necessary supplies and all equipment is working and properly maintained.

Planning, scheduling, and promoting office events, including meetings, conferences, interviews, orientations, and training sessions.

Collecting, organizing, and storing information using computers and filing systems.

Overseeing special projects and tracking progress towards company goals.

Maintaining all the records of finance and other administration files successfully.

Qatar Fuel Woqod, Doha (QATAR)

Role: Admin Supervisor (Administration & Retail Operations) (Jan --2018 - June 2019)

Manage all the retail operations including stock and back office work and Administration.

Assist the Area manager with the routine works into Administration & facility management.

Inward and Outward quality control.

Efficiently managing all the Administrative duties.

Prepare internal and external correspondence, memorandums, emails and daily reports.

Ensuring proper filing of all the documents received in both soft and hard copy.

Taking part in all merchandising activities including expiry checking of all the products.

Giving proper guidance and briefing the Cashiers and sales staff to do proper merchandising and top level sales.

Preparing all the finance reports and sending to the finance department.

Preparing all invoices and generating LPO.

Preparing daily weekly and monthly sales reports.

Ordering and receiving of all the goods into the Store operations.

Maintaining all the records of finance and other administration files successfully.

Preparing monthly expenses report of the company and mailing to the Finance department.

Shaya Fawzan Alshaya Trading Est, Riyadh (Saudi Arabia) (Feb2016 – Dec2017)

Role: Brand Store Manager (Fashion Industry) Retailing

Accountable for the performance of the company for the specific location.

Managed a team of 25 Associates including the sales & services departments.

Receive and direct visitors and clients.

Taking care of all the administrative activities.

Prepare agendas for meetings and prepare schedules.

Managed the maintenance team for the regular satisfactory customer services.

Worked as a relationship manager for the premium customers of the store.

Maintained an excellent track record in managing theteam within Retail section.

Provided coaching to the fresh employees and provided formal training to the leads.

Contributed for standardizing the marketing strategy of sales and services.

Efficiently managing all the Administrative duties.

Making the business policies as per the need of the hour.

Providing support to our managers and employees, assisting in daily office need.

Developing & managing the company's general administrative activities.

Performs routine clerical and organizational tasks, organize files, draft messages & support other staff.

Assist in resolving any administrative problems.

Analyzing the revenue generated by the site regularly.

Call Health Services Pvt Ltd. Hyderabad (Telangana) (Nov 2014 - Dec 2015)

Role: Team Leader (Customer Service) E-Commerce Platform

Handling daily operations and correct procedures are followed and routinely give directions to the staff.

Exhibiting patience in order to appease the most difficult clients.

Communicating clearly with team members so that they are on the same page in regards to handling situations.

Following through on inquiries and projects to ensure completion.

Managing the performance of others seriously but tactfully.

Assisting all the associates & Sr. associates to help in dealing with customer concerns.

Lead a team of 20 customer support executives in providing the financial services.

Ensure all individual associates are performing against targets, while reviewing their performance.

Monitoring all the groups and associates how they are performing on regular basis.

To encourage all the staff for input on how to increase productivity and better service clients.

Delivered zero defect targets during the services provided for the assigned project cycle.

Receive client satisfaction award & Spot Awards during the year 2015.

Resolved issues in-time with collaborated team effort.

Altisource Business Solutions Pvt Ltd. Bangalore (Karnataka) (Feb 2012 - Sep 2014)

Role: Senior Analyst (Banking & Mortgage)

Providing backend support to the Attorney firms hired by OCWEN for Real Estate foreclosures in Florida.

Lead a 25 member team of Associates & Sr. Associates to provide Banking & Mortgage Services.

Prepared the Request for Judicial Intervention (RJI)” Package for attorney to file in theCourt.

Performed various kinds of reviews for the correctness of the documentation of mortgage deals.

Personally handled foreclosure procedure for the Referrals sent to us by OCWEN .

Performed business analysis to chart the course of the team in the upcoming months.

Proposed various solutions to the business firms by performing a detailed study of the business.

Provided a detailed report of the insurance & investments made by the customer.

Conducting follow-ups with attorney on defaulted information.

Created detailed report for the attorney after servicing of summons to the defendants.

Believed in Right on first-time concept to reduce the time& money invested on the issues.

Escalate issues which are not under the control of the local team.

Provide guidance to the team effectively engaged with management regularly.

Allsec Technologies Ltd. Chennai (Tamilnadu) (April 2010 - Dec 2011)

Role: Customer Support Officer - International Voice Process

Provided voice based support to the US customers on credit cards.

Handling Customer calls with effective and proper communication.

The Support including product details, product policy and the product offers.

Maintained the customer log updated on time.

Received Customer Satisfaction awards for the efficient services.

Updating all the queries related information and reporting.

Curriculum Project Details

Project Title: Consumer Perception on Endowment Plans

Organization: METLIFE India Insurance Pvt Ltd, Vizag.

Role: Financial Advisor

ACHIEVEMENT

Received various business awards including the customer satisfaction award and the best support award

Effective participant in the event management

PERSONAL DETAILS

Date of birth- 15th June 1986

Languages - English, Hindi, Telugu, Urdu & Arabic

Gender - Male

Marital Status - Married

Nationality - Indian

Religion - Islam

Address - Plot no 22/140, Kummari Street, Dycus Road, Nellore - 524001.

PASSPORT DETAILS

Passport Number: Available upon Request & valid up to 2025.

Place of Issue: Hyderabad, India

DECLARATION

I hereby declare that the above mentioned information is true to the best my knowledge and belief.

Regards,

Hamza Habeeb Khan KH.

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