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Travel Product / Contract Manager

Philadelphia, PA
July 27, 2020

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Alessandra Taddeucci


Philadelphia, PA 19128 215-***-**** TRAVEL & TOURISM — MANAGEMENT / CONSULTANT

Relationship Management International Travel & Trade Shows Contract & Sales Negotiation Quality Control Customized Tour Design Group & FIT Travel Management Competitor Analysis Business Development Ability to Travel: 100%

Adept in creating enjoyable travel programs for groups and individuals by building solid business relationships with customers, hotels and suppliers, securing best rates through expert negotiations. MULTILINGUAL: English, Italian, Portuguese, Spanish. EXTENSIVE TRAVEL: Europe, South America, Jordan, Egypt, Thailand, Nepal, Myanmar, India, Puerto Rico, Costa Rica, Panama, Guatemala.


GATE 1 TRAVEL, REMOTE WORK (40 hours plus overtime) HOTEL CONTRACT MANAGER – LATIN AMERICA & EUROPE Jan 2017-Mar 2020 Responsible for engaging in contract negotiations with hotels directly. Conducting extensive research on potential new hotels. Negotiation of contracts with new and existing hotels for Tour Series, Promotions and Flash Sales. Request and confirm dates for Tour Series, Promotions and Flash Sales. Work in conjunction with the Product Team in creating new itineraries and improving existing ones. Competitor analysis. Represent company at trade shows. Addressed costumers’ complaints with hotels.

Negotiated and reduced rates of several hotels.

Faster turnover of signed contracts and confirmed dates for pricing, resulting in publishing the tour series for sale well ahead of the deadlines.

Faster resolution of customers’ complaints.

COLLETTE, REMOTE WORK (40 hours plus overtime)


PRODUCT MANAGER FOR ITALY AND FRANCE Oct 2012–Jun 2013 Responsible for the development, negotiation and creation of assigned tours series including profit margin, contracting all components and year end bottom line figures. Responsible for the strategic positioning of the assigned territory in the market and overall quality of the tour product. Review customer complaints, survey reports, and customer service reports to ensure that quality standards are being met. Communicate with vendors and/or change vendors when needed to address quality issues. Work with Tour Manager Dept. updating tour guide itinerary services report when changes occur so that flow, timing and product will be properly delivered to clients. Conduct thorough research and competitor analysis of all tour products within the regions managed. Work in conjunction with Sales & Marketing departments to ensure products are exposed through press releases, advertising, etc. Hold educational seminars for inside and outside sales. Assist and/or attend presentations for major accounts. Attend trade shows and conventions.

In the first few months improved quality of most tours in the assigned territories.

Designed new tours. One of them with the highest overall excellent rating. CULTURE QUEST TOURS, Philadelphia, PA (40 hours plus overtime) Mar 2005–Sep 2012 TRAVEL PROGRAM DIRECTOR

Manage sales, marketing, and operations of group travel programs. Specialize in providing customized tours for study abroad, special interest, university sponsored trips, and other groups within the educational market. Solely manage all quotes and proposal offers. Visit universities, colleges, and high schools, Alessandra Taddeucci

conducting informal sales presentations to secure new business. Represent company at trade shows and travel abroad to research new destinations and inspect hotels.

Consistently exceed or reach profit-margin goals with fewer group tours in a challenging economy.

Reduce tour costs without compromising quality of service by effectively negotiating group air contracts and supplier and hotel rates.

Maintain high client retention and satisfaction through personalized, detailed service.

Coordinate group tours for up to 70+ travelers.

Increase company brand and visibility by attending national / regional teacher conventions such as the Central States Conference on the Teaching of Foreign Languages and NAFSA: Association of International Educators Conference.

Competitor analysis.

FREELANCE TRAVEL CONSULTANT / ITALIAN SABBATICAL, Le Marche, Italy Jan 2003–Dec 2004 Traveled throughout Italy to advance geographical and cultural knowledge, researching hotels, restaurants, and major attractions for future tours. Provided consulting services for individuals interested in Brazil and European travel.

Attended the Global Meetings and Events Exhibition (EIBTM) in Barcelona, Spain and BTC – Italy’s Events Exhibition in Florence, Italy to review current travel trends and gain innovative ideas. IBIS MILANO CENTRO HOTEL, Milan, Italy (40 hours plus overtime) Jan 2002–Dec 2002 FRONT DESK MANAGER

Managed front desk operations and a team of 12 employees for busy 3-star hotel with 435 rooms. Duties included scheduled the front office staff and supervise workload during shifts; resolved guest problems quickly, efficiently, and courteously; updated group information. Maintained, monitored, and prepared group requirements.

HOTUSA / EUROSTAR HOTELS, Barcelona, Spain (Corporate Headquarters) (40 hours) Oct 2000–Dec 2001 CONTRACTS AND SALES MANAGER / ROME, ITALY

Sourced, inspected, and negotiated rates with Italian hotels. Performed follow-up on sales leads generated by Barcelona headquarters, providing travel operators with competitive group and FIT rates for hotels within the Hotusa association.

Increased client satisfaction by volunteering to resolve complaints that were not addressed for more than one year.

Consistently achieved company marketing goals by utilizing effective strategies to secure new Italian hotel memberships for the association, providing entry into travel brochures and other benefits.

Exceeded or met sales targets, utilizing exceptional negotiating skills with hotel clients and travel operators.

OPERATION EUROPE, London, United Kingdom (40 hours plus overtime) Mar 1995–Sept 2000 CONTRACTS AND FIT MANAGER (1998–2000)



Hired while attending college, gaining valuable field experience in negotiating hotel and vendor rates, organizing ground services, working with tour operators, and designing European tours for a variety of groups including students, sport enthusiasts, special interest, and luxury travelers. Developed additional skills after promotion to Contracts and FIT Manager. Built strong hotel relationships, created tailor-made holiday trips, represented company at trade shows, and contracted and inspected hotels within London, Amsterdam, Italy, Spain, Switzerland, and other European countries.

Handled approximately 125+ groups yearly while in reservations and operations.

Negotiated and reduced rates of several hotels, leading to increased allocations over major competitor.

Alessandra Taddeucci

Participated in various trade shows including World Trade Market, London, UK; Borsa Internazionale del Turismo, Milan, Italy; and Feria Internacional del Turismo, Madrid, Spain.

Competitor analysis.


Share Food Program, Philadelphia, PA 19129 (April 2020 - present) Emergency food relief to low-income Philadelphia residents facing hunger. CSPF Packing – helping with packing food.


Bachelor of Arts (BA)—Leisure and Tourism Management (1997) London Metropolitan University, London, United Kingdom (Formerly University of North London) PROFESSIONAL DEVELOPMENT

Certified Disney’s Approach To Quality Service – online (2020) Disney Institute; Google Fundamentals of Digital Marketing (Google) – 40 hours, online (2020); Courses Certified Culinary Travel Professional (CCTP) World Food Travel Association, online program (2016); Karrass Negotiation Seminar - two days NYC (2013); Sales Training—2-day workshop (2011) - Business Development University, Ambler PA; Marketing Your Business on the Internet—12 lessons – online program (2011); Professional Meeting Planning Certification—6 courses (2008) Temple University, Philadelphia, PA. TECHNICAL PROFILE

Windows and Mac Systems, MS Word, Excel, Knowledgeable with LinkedIn, Facebook and Instagram.

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