APPALA MANTRI

Ottawa, ON 289-***-****

adevy3@r.postjobfree.com

Professional Summary

5+ years of overall professional IT experience, 3 years of experience with Salesforce CRM and Force.com platform and Experience as Salesforce Administrator/ Developer.

CRM platform enthusiast, trailhead addict and keeps practicing new salesforce features in the Developer organization after each release.

Experience in Agile Methodology of Software Development Life Cycle (SDLC),

Developed Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules, etc.

Experience in administrative tasks like User Management, Creating Profiles, Roles & Permission Sets, Workflow, Tasks, Email notification & Templates, Reports & Dashboard.

Used Apex Data Loader, Workbench to Insert, Update, and Import data from Microsoft Excel into Salesforce.com. Used data migration tool Import Wizard.

Working knowledge in generating Reports and Dashboards to analyze the data in Salesforce

Experience in writing queries using SOQL in Apex Classes and Triggers.

Experience in integration of salesforce.com applications with third party systems using SOAP API, REST API, REST Callouts, and Salesforce Connect.

Experience in using Change Sets and ANT Migration tool for metadata deployment.

Strong knowledge in App - Exchange Applications with Third Party Applications.

Developed custom UI’s using CSS, HTML, Visualforce components, and used JavaScript for front-end validation.

Worked on Lightning Components and reused them in various phases of the application.

Involved in various stages of the Software Development Life Cycle (SDLC) including analysis, architecture design, development, enhancements, testing, and implementation.

Excellent analytical, de-bugging skills, and documentation skills.

Working knowledge of full software development cycle utilizing Agile methodologies - SCRUM and good Knowledge on Test Driven Development (TDD).

Committed to excellence, self-motivator, quick-learner, team-player, and developer with problem-solving, analytical skills, and communication skills.

Technical skills

Salesforce Technologies

Standard objects, Workflow & Approvals, Apex Classes, Apex Triggers, Data Loader, Integration, migration, Reports, Dashboards, Force.com IDE, Visual Studio Code, SOQL, Custom objects, Web Services, HTML, CSS, JavaScript.

Salesforce CRM Tools

Developer Console, Apex Data Loader, VS Code.

Database

SOQL.

Web Development

HTML5, CSS3, JavaScript, .NET

Web Service

REST, SOAP.

Professional Experience

Microdea 2018 May – Present

Administrator/Developer

Interacted with various business team members to gather the requirements and documented the requirements.

Configuring and maintaining the Salesforce instance.

Worked on user management and security configuration.

Customization of Salesforce apps, objects (standard, external), field record types, and layouts.

Working with Administration activities like Users, Profiles, Permission Set Role, OWD settings, and Sharing Rules.

Involved in data migration from Excel to Salesforce using Apex Data Loader.

Worked with various objects Lead, Account, Contact, Opportunity, Campaign, Cases, Solutions Standard objects & Custom Objects.

Created Visualforce Pages for Custom Login and Configuration of Communities.

Worked with SOQL, with Governor Limitations to store and download the data from the Salesforce.com platform database. Worked on writing Apex Triggers & Apex Classes.

Involved in Integration activities, worked on REST APIs, and validated them using Postman.

Integrated Salesforce with HR/Payroll system using REST Callout.

Integrated Policy Purchasing system with Salesforce using Apex REST API.

Deployed applications from Sandbox to Production

Implemented Email-to-Case, Web-to-Case for automation of the case creation.

To create Standard reports and Custom reports used Tabular, Summary, and Matrix reports.

Capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations.

Environment: Salesforce Enterprise Edition, Apex, Data Loader, Workflow & Approvals, Reports, Custom Objects, Escalation rules, Security controls, Email Services, Service Cloud, Sandbox data loading, chatter, Import Wizard, Apex Classes, Test Classes, SOQL, SOSL, Visual Force, Triggers, Sandbox Development, and Testing.

Kira System

Administrator 2017 Feb – April 2018

Participated in daily Scrum meetings for various data analysis tasks.

Interacted with various business team members to gather the requirements and provided technical inputs for the user stories.

Built Workflow rules, Approval process, and created related actions Field update, Email alert, Creating a Task, and outbound messaging.

Created workflow rules and defined related tasks, time-triggered tasks, email alerts, and field updates to implement business logic.

Created customized UI as per the client and application requirements using Visualforce

Used Apex Data Loader for migrating records to Salesforce as a backend process

Created user Roles and Profiles, security controls, and shared settings.

Created Profiles, Roles based on Organization role hierarchy, and implemented Record-Level and Field-Level security and configured their sharing settings.

Worked with SOQL, with Governor Limitations to store and download the data from the Salesforce.com platform database. Worked on writing Apex Triggers & Apex Classes, Batch Apex.

Involved in Salesforce.com setup activities and customized the apps to match the functional needs of the organization.

Worked with Apex to execute SOQL and DML queries.

Developed Apex Classes and Apex Triggers for various functional needs in the application.

Set up Assignment rules, Web-to-Lead, and Auto-Response rules.

Environment: Salesforce Enterprise Edition, Apex, Data Loader, Workflow & Approvals, Reports, Validation Rules, Dashboards, Custom Objects, Escalation rules, Security controls, Email Services, Service Cloud, Sandbox data loading, chatter, Force.com, GitHub, Import Wizard, Apex Classes, Test Classes, SOQL, SOSL, Visual Force, Triggers, Sandbox Development, and Testing.

Educational Qualification

Postgraduate in Internet Programming and Database Management, Lambton college

Bachelor’s in Computer Science Jawaharlal Nehru Technological University

Certifications

Salesforce Certified Platform Developer I

Salesforce Certified Administrator (Admin 201)

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