RESUME

ESTHER FLORENCE. G

Mail-ID: adevxk@r.postjobfree.com

Contact Mobile No. : 735-***-****

OBJECTIVE:

To work in a competitive environment, which enhance my knowledge and skills to meet company goals with full zest and also provides me an opportunity to give out my best to the Organization.

WORK EXPERIENCE

CSS Corp, Chennai : (Sep 2016 to Oct 11 2019)

Job Description:

Configuring and Troubleshooting the Routers, Switches, Repeaters, Wireless Access Points and Wireless Network Adapters

Troubleshooting an existing home network and adding devices to the network like Security cameras, Gaming consoles and Smart televisions.

Providing quick resolution for technical and non-technical issues

Providing support to the users through remote, chat and calls

Resolving an issue within Service Levels

Managerial skills:

Drive CSAT and quality metrics

Level 2 support for escalated issues

Can play a best team lead role

Implemented IT network projects: Installed, configured and maintained network services, hardware systems and peripheral equipment/devices

EDUCATION QUALIFICATIONS:

COURSE

INSTITUTION\UNIVERSITY

YEAR OF

PERCENTAGE\

PASSING

CGPA

B.E

DMI College of Engineering

(Electronics and communication

engineering)

2016

6.82

Sri Vijay Vidayalaya Matric

HSC

Higher Secondary School

2012

84

Bethel Metric Higher Secondary

SSLC

School

2010

86

TECHINICAL SKILLS

•Networking

•Embedded Technology

INPLANT TRAINING:

•Kashiv Infotech, Annanagar.

•Doordarshan FM station, Pondicherry.

WORKSHOPS:

•Embedded system at Accel IT Academy, Chennai.

ACADEMICS:

•Have attended a placement training by Donbosco vazhikatti,Chennai,

•Have attended a placement training by Face Academy,Chennai.

•Have done fundamentals of c, c++, Java at ORANGE institute.

•Have attended aptitude session at why global services.

CO-CURRICULAR:

•Participated in project expo held at my college.

•Participated in ELEXRIEG 2K15 MNM. Jain engineering college symposium.

EXTRA CURRICULAR:

•Active participation in sports, cultural and symposium held at my college.

•Active participation in throw ball sports meet held at school level.

PERSONAL DETAILS:

Date of birth : 30-05-1995

Permanent Address : No 286: Sengilikuppam vill, Ambur tk, Vellore dt.

Languages : English, Tamil.

Area of interest : Networking, Optical Communication Network.

DECLARATION:

I hereby declare that the information given above is true to my knowledge.

ESTHER FLORENCE. G

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