Social Media Sales

SHEELA VIJAYAN

**, ***** ***** ****, ***** Eng Ann, 41150, Klang, Malaysia, +601********,

****************@*****.***

PROFESSIONAL SUMMARY After gaining a colorful experience being exposed to diverse backgrounds such as engineering, banking and teaching, I have developed a versatile and creative writing skill where I can write in such a way to connect with different groups of people. I am open to work with you in areas of content writing, creative writing, financial/investment writing, Christian topics writing. I am a published writer currently in the midst of completing my first book. Writing has been my true passion since I was young, and I look forward to working together with you on upcoming projects.

SKILLS • Writing • Editing and Proofreading

• Translation • Leadership coaching, training

and development

• Investment Analysis, Financial

and Portfolio Management

• Detail oriented

• Time management

EXPERIENCE July 2017 - Current

Freelance Writer

Selangor, Malaysia

I am available for freelance writing opportunities. I specialize in content and creative writing. I am also available for editing and proofreading opportunities. I am proficient in both the English and Malay languages. Writing is my passion, and so are people. My aim is to write in such a way that would touch the deep parts of the reader and prompt them into positive action. With my vast experience in a number of fields, I am also flexible in my writing style and can adapt to different forms of writing from creative to formal. For a sample of my published work, you may access the below link: https://asianbeacon.org/wp-content/uploads/2018/02/AB-49.2.pdf

(Pages 42 & 43)

You may access my portfolio at:

https://www.clippings.me/sheelavijayan

September 2015 - Current

Young Adults Ministry Leader

Grace Assembly of God Klang, Malaysia

As a Young Adults Ministry Leader, I oversee the group of young people primarily aged between 23 years old to 30 years old. My primary responsibility include teaching, coaching and counselling. I have been active in this role since 2008, where I worked in a voluntary capacity while working in an international financial institution. In 2015, due to a need in this ministry, I left my employment in the bank to work full time with the church.

Key Achievements:

1. Spear headed, planned, organized and launched Grace Assembly Klang's debut worship album titled 'Arising.'

Note: This project involved close to 100 individuals from the 4 main language departments of the church and was completed within 2 1/2 months, which is a record time. All songs in the album were written in house (I composed 7 out of 12 songs in the album) and involved over 100 hours of production in the studio. This album was released both physically and digitally on over 60 online platforms.

2. Raised the funds for this project and through this project, the young people were given an exposure to the process of recording an album, end to end, which is a first for them.

3. Compiled, edited, and published a 'Song Story' booklet, detailing inspirations behind the songs.

4. Coordinated the formation of a website to promote the album as well as marketing campaigns on social media platforms.

5. Led and organized short mission trips to Grace Assembly's out reaches throughout Malaysia.

Among my roles are:

1. Identify and meet religious education needs of the young adults through teaching of the Bible, small group discussions and one to one coaching. 2. Plan, organize and oversee special events to further equip the young adults such as mission trips and involvement in the church's community service.

3. Meet program needs with strong volunteers' recruitment and training strategies.

4. Help the young adults grow using a dual method of education training and practical experience.

5. Counselled individuals on issues such as health concerns, interpersonal relationships, financial matters and career matters. 6. Determined yearly Young Adults budget priorities, as well as endeavours to implement cost cutting measures by fund raising initiatives. Skills:

1. People: Leadership, Mentoring, Training, Teaching, Resource Planning, Budget Allocation, Timeline Management, Editing, Social Media Marketing February 2010 - July 2015

Premier Centre Manager

HSBC Bank Malaysia Berhad Jalan Sultan Azlan Shah, Malaysia As a Premier Centre Manager, I was responsible to oversee the Premier Banking division of the following branches:

1) Damansara Uptown (2008-2010)

2) Petaling Jaya (2010- 2014)

3) Jalan Sultan Azlan Shah -Previously known as Jalan Ipoh (2014-2015). Premier banking consists of the top 20% of high net worth clients in the bank, which generate approximately 80% of the branch's revenue. My focus was on deposits, investment and insurance products.

Key Achievements:

1. Set up the first Premier Banking Centre in the Damansara Uptown branch, which involves setting up a culture, processes and structure. 2. Anchored the team in Petaling Jaya during a pivotal time in the bank's sales management process involving an impactful change into a needs based selling structure and a change in the sales commission system for the sales team.

Among my key tasks are:

1) Boosted interest in company offerings with special events and marketing initiatives.

2) Managed well organized and compliant administrative records, especially in relation to sales quality adherence.

3) Elevated team productivity and performance using improved training and motivational strategies.

4) Conducted regular one to one coaching sessions with Relationship Managers to help them improve sales performance, maintain quality customer service with clients, work within set regulations for compliance and improve sales closing techniques.

5) Capitalized on emerging trends with proactive management approach. 6) Maximised ROI by coming up with creative ways to implement bank's promotional strategies in order to lock in new customers as well as increase investment penetration in existing customers' portfolio. 7) Maintained consistently high customer satisfaction ratings through proactive service management strategies.

8) Ensured all customers' complaints are well handled in a professional manner to retain business.

9) Ensured consistent growth of my Premier Centre's deposit, market latest investment and insurance products from the bank as well ensuring that a need based selling approach is used by my Relationship Managers in dealing with their clients.

Skills:

People Management, Leadership Training, Sales Training, Coaching, Business Processes, Sales Management, Investment, Insurance, Portfolio Management February 2008 - February 2010

Sales Manager

HSBC Bank Malaysia Berhad Klang, Malaysia

As a Sales Manager, I oversaw a team of account executives who were responsible to bring in the loans, insurance and assets business of the branch.

Key Achievement:

1. Led the acclimatization of the team when the Branch Manager moved to a new role and there was a Relief Manager in place, despite being in the role for only two months.

My key responsibilities are:

1. Boosted team success by teaching junior sales personnel ins and outs of company offerings and successful promotional strategies. 2. Conducted one to one coaching session to help team improve performance, identify areas for improvement and strategies to secure new businesses.

3. Planned and organized customer events to secure new businesses. 4. Maintained customer satisfaction using relationship driven approaches and strong conflict mediation skills.

5. Sustained continuous revenue with establishment of successful client base and sales funnels.

Skills:

Leadership, People Management, Branch Management, Sales Management April 2007 - February 2008

Management Trainee

HSBC Bank Malaysia Berhad Kuala Lumpur, Malaysia I was part of one of the most comprehensive management training programmes in the banking industry. There were 4 parts to my interview which was an online assessment, a phone interview, a face to face interview and a final business centre which lasted for 6 hours. Through this programme, I was given hands on experience via 6 months of training in a retail branch, before 3 months of rotation in various departments of the bank to give me a wholesome understanding of the bank. In my branch stint, I garnered experience in both the sales and servicing aspect of the branch operation.

Through this programme, in 2008, I also spent 1 month in Bricketwood, United Kingdom at HSBC's training centre, where I had the opportunity to connect and network with other delegates from all over the world and culminating in a presentation on 'green technology' to the then Group Chairman of HSBC Holdings, Stephen Green.

In 2010, as part of this programme, I was also given an opportunity to spend 3 weeks in training at HSBC Hong Kong.

Key Achievement:

1. During my 6 month stint at the branch, I assisted the Branch Management team in leading a change in the branch structure as part of a nationwide campaign, as all the branches moved into the 'New Branch Platform' which emphasized on customer experience and a more efficient branch operation process.

Skills:

Leadership, Change Management, People Management, Branch Management

EDUCATION Master of Arts in Intercultural Studies

Alpha Omega International College (AOIC), Petaling Jaya, Malaysia August 2008

Master of Business Administration (Majoring in Finance and Marketing) Universiti Tenaga Nasional, Kajang, Malaysia

Graduated with a First-Class Honours.

Extra-Curricular Activities:

1. Secretary of TECHFLOW (UNITEN Christian Fellowship) - Year 2006/2007 2. Co-Emcee of UNITEN Christmas Production - Year 2007 August 2006

Bachelor of Electrical and Electronics Engineering (Hons) Universiti Tenaga Nasional, Kajang, Malaysia

Extra-Curricular Activities:

1. Secretary of TECHFLOW (UNITEN Christian Fellowship) - Year 2005/2006 2. Cast Member of UNITEN's Christmas Production - Year 2004 and Year 2005

November 2000

High School

Methodist Girls School, Klang, Malaysia

Sijil Pelajaran Malaysia (High School Assessment Exam) - 10 As Extra-Curricular Activities:

1. Assistant Head Prefect

2. President of the English Language Society

3. Member of the Debate Team (Interschool Representative) 4. Member of the Choral Speaking Team (Interschool Representative) October 1995

Primary School

Methodist Girls School, Klang, Malaysia

UPSR Examination (Primary School Assessment Exam): 4 As (Straight As) Extra-Curricular Activities:

School Prefect

INTERESTS • Music & SongWriting

• Coffee & Cake

• Birds & Dogs

• Reading & Nature

Contact this candidate