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Front Office Assistant

Dubai, United Arab Emirates
July 27, 2020

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Mobile no: +052-*******

E-mail ID: - / Profile: Receptionist and Administrative Management My Aim

I would like to work in an environment that facilitates value addition to the organization with my knowledge and skills.

Key Area of Experience

o Profound ability to handle front office desk and administrative activities. o Good computer skill with working knowledge in MS Word and MS Excel. o Familiar with CRM tools

Key Qualities

o A team worker and a positive thinker

o Self Motivated and Punctual

o Good Communication skill – writing and speaking

o Patience with good listening skill

o Challenging role player to compete any tasks.

Work Experience:

Emirates hospital Group – iCare Clinics, (a Branch of Excel Healthcare LLC) Patient Relationship Executive – Front Desk (Jan 2020 to till now in service)

Provide customer services to all patients.

Registration and Management of patients’ appointments with the Doctors

Verify patients’ insurance coverage.

Taking insurance approvals through online and by emails

Reminder calls and follow-ups with the registered patients.

Notify the Medical Assistants when the patient is ready.

Processing all billing activities of the patients

Cross verification of bills before sending for insurance approval to ensure correctness of the information, such as membership number, CPT Codes and discount structures to avoid rejections.

Cash Management including preparation of daily collection sheets and keeping safe custody of cash collected.

AL SHEMAIL GARMENTS & PERFUMES TR LLC, Sharjah, UAE Receptionist and Administrative Assistant, Nov 2016 – Dec 2019

Answering and Forwarding incoming phone calls.

Correspondence, Faxing, printing, photo copying and scanning when needed.

Keeping the reception area tidy and presentable, with all necessary stationeries.

Booking courier for cheque collections and sending documents or shipment.

Making LPO, Quotation & Packing list.

Preparing Invoice, Delivery note & collecting payments by cash/card from customer.

Prepare Daily Sales Report/ Monthly Fuels Reports submitting to the Management.

Purchase all necessary Office stationery items & Consumables

Applying for official documents like COO

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Extract attendance data from biometric machine and prepare the monthly Attendance report.

Making payment Follow Up & client Co-ordination through e-mails

Maintain employee’s contact list & soft copy of documents.

Making Receipt voucher & Petty cash entry in “Wings” system.

Maintaining and filing of VAT related documents


Research Assistant, Sept 2012 to Jan 2016

Worked on tools like Sales force/ CRM and Bloomberg.

Carried Non Deal Road show (NDR) and Conference offered by over 110 sell-side firms in set standard format provided by the client. This data provides information to investors regarding upcoming events.

Gathering information from clients reports, in addition search the relevant information from internet and Bloomberg, such as Company name, Ticker, Meeting Offering, attendance information etc.

Task also involved the responsibility for raising query to clients

Finding contacts on website, linked-In, Bloomberg.

Finding New Companies & contacts title like (strategy, M&A, Procurement, Business development) related to all types like corporate, consulting & Private Equity.

Also worked on E-mail Campaign for respective sales person. First Source, Mumbai, INDIA

Customer Service Executive for client Axis Bank Jan 2011 to May 2012,

Worked on tools like I -leverage and CTL

Responsible for analyzing and handling customer complaint regarding refund, waivers, compensation and termination, case closer information sending through email.

Task also involved the responsibility of escalating related issues and events to various hierarchies in management throughout the organization.

Handling all issues and complaint related with all types of credit/debit cards.

Escalating the billing dispute cases and forwarding refund after approval. Educational Qualification:

Bachelor of Commerce from Mumbai University, India Master of Commerce from Mumbai University, India

Personal Details

Date of Birth : 2nd February 1987

Nationality : Indian

Marital Status : Single

Language Known : English, Hindi, Tamil & Marathi

Sex : Female


All Statements made above are true to the best of my knowledge and belief. Place: Dubai

Date : 09.06.2020 (Subhashini.S)

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