THERESE MIKHAELA T. SANTOS
OBJECTIVE
To be able to work in a career
oriented and challenging
environment that promotes personal
growth and uplifts professional
development.
CONTACT
PHONE:
EMAIL:
*********************@*****.***
ADDRESS:
Al Nasr, Doha, Qatar
EDUCATION
Lyceum of the Philippines University- Laguna
2014 – 2017
Course: Bachelor of Science in International Travel and Tourism Management
Excellence Training Centre- Qatar
March 2019 – July 2019
Course: Airline Ticketing
ACHIEVEMENT AND AWARDS
NC II – Food and Beverage
American Hospitality Academy - Hospitality Professional Certificate WORK EXPERIENCE
Salam Studio and Stores- Sales Associate
63 - Maysaloun St, 860 - West Bay
November 2017– Present
Greeting customers, attending to their needs, improving engagement with merchandise and providing outstanding customer service.
Operating cash registers and managing financial transactions.
Achieving established goals.
Increasing in store sales.
Superior product knowledge.
Introducing promotions and opportunities to customers Tripmart Travel Corporation- Travel Agent
Madrigal Business Park, Alabang Muntinlupa City, Philippines November 2016– April 2017
Arrange travel for business and vacation customers
Determine customers’ needs and preferences, such as schedules and costs.
Plan and arrange tour packages, excursions, and day trips
Find fare and schedule information
Book reservations for travel, hotels, rental cars, and special events, such as tours and excursions.
Pink Panda Southeast Asian Diner- Food Attendant
Y2 Residence Hotel Makati City, Philippines
May 2016– June 2016 (Apprenticeship)
Taking orders from the guests.
Serving and preparing food for dine in guests.
Replenishing and cleaning stocking stations with utensils, condiments, napkins and drinking cups.
Bait’s by Chef Joseph Margate- Food Attendant
Ayala Avenue Makati City, Philippines
April 2016– May 2016 (Apprenticeship)
Greet customers and answer their questions about meal specials.
Preparing and serving meals and drinks for dining in or carryout.
Replenish stocking stations with utensils, condiments, napkins and drinking cups.
Cleaning and setting up dining tables for new arrivals. SKILLS
Well versed in written and verbal communication
Can work as an individual with minimum supervision
Team player
Able to handle multiple priorities effectively
Skilled in major relevant computer applications like Microsoft Office programs
Knowledgeable in tour guiding
Experienced in hospitality industry
Basic Knowledge in Micros Opera System (PMS)
Proficient use of KPOS and Xstore
Knowledgeable in AMADEUS