Sales Customer Service
Resume:
Lourens Engelbrecht
Senior Travel Consultant
Profile
With over 12 years of experience in costumer facing roles for leading International as well as national Travel Management Companies, I have amassed a wealth of customer service skills in busy demanding environments.
I feel that my skill set, and knowledge fit perfectly with the requirements that you are looking for in a candidate.
Employment History
Travel Consultant at Wings Corporate Travel Management Mar 2009 – May 2011
Business Type: Travel Management Company
Location: Pretoria/Sandton
Duties/Responsibilities
• Plan and sell transportation, accommodations, insurance and other travel services
• Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportation, travel dates, costs and accommodations
• Provide relevant information, brochures and publications
(guides, local customs, maps, regulations, events etc) to travellers
• Book transportation, make hotel reservations and collect payment/fees
• Use promotional techniques and prepare promotional materials to sell itinerary tour packages
• Deal with occurring travel problems, complaints or refunds
• Attend travel seminars to remain updated with tourism trends
• Enter data into preferred software database and maintain client files
• Network with tour operators
• Maintain statistical and financial records
• Meet profit and sales target
• All office related administration
• Worked well independently and on a team to solve problems. Personal Details
173 Venter Street Capital Park,
Pretoria, 0084, South Africa.
*******.**@*****.***
NATIONALITY
South African Citizen
DRIVERS LICENSE
Yes (Code 8)
DATE OF BIRTH
03 April 1988
MARITAL STATUS
Married
Skills
Administrative
Creativity
Management
Effective Time Management
Secretarial
Creative Problem Solving
Customer Service
Computer skills
Communication and negotiation
Reception
Languages
Afrikaans Excellent
English Excellent
• Served as a friendly, hardworking, and punctual employee.
• Organized and prioritized work to complete assignments in a timely, efficient manner.
• Worked to build long-term relationships with company clients and vendors.
• Remained proactive and constantly took initiative to achieve desired outcomes.
• Brought forth the ability to plan and effectively manage time.
• Participated in staff and team meetings and offered a positive presence and outlook. Flight Centre
Oct 2011 – Mar 2012
Business Type: Travel Management Company
Location: Pretoria
Duties/Responsibilities
• Plan and sell transportation, accommodations, insurance and other travel services
• Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportation, travel dates, costs and accommodations
• Provide relevant information, brochures and publications
(guides, local customs, maps, regulations, events etc) to travellers
• Book transportation, make hotel reservations and collect payment/fees
• Use promotional techniques and prepare promotional materials to sell itinerary tour packages
• Deal with occurring travel problems, complaints or refunds
• Attend travel seminars to remain updated with tourism trends
• Enter data into preferred software database and maintain client files
• Network with tour operators
• Maintain statistical and financial records
• Meet profit and sales target
• All office related administration
• Worked well independently and on a team to solve problems.
• Served as a friendly, hardworking, and punctual employee.
• Organized and prioritized work to complete assignments in a timely, efficient manner.
• Worked to build long-term relationships with company clients and vendors.
• Remained proactive and constantly took initiative to achieve desired outcomes.
• Brought forth the ability to plan and effectively manage time.
• Participated in staff and team meetings and offered a positive presence and outlook. Agri Travel & Tours
Mar 2012 – Jun 2016
Business Type: Travel Management Company
Location: Pretoria
Duties/Responsibilities
• Plan and sell transportation, accommodations, insurance and other travel services
• Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportation, travel dates, costs and accommodations
• Provide relevant information, brochures and publications
(guides, local customs, maps, regulations, events etc) to travellers
• Book transportation, make hotel reservations and collect payment/fees
• Use promotional techniques and prepare promotional materials to sell itinerary tour packages
• Deal with occurring travel problems, complaints or refunds
• Attend travel seminars to remain updated with tourism trends
• Enter data into preferred software database and maintain client files
• Network with tour operators
• Maintain statistical and financial records
• Meet profit and sales target
• All office related administration
• Worked well independently and on a team to solve problems.
• Served as a friendly, hardworking, and punctual employee.
• Organized and prioritized work to complete assignments in a timely, efficient manner.
• Worked to build long-term relationships with company clients and vendors.
• Remained proactive and constantly took initiative to achieve desired outcomes.
• Brought forth the ability to plan and effectively manage time.
• Participated in staff and team meetings and offered a positive presence and outlook. Glenwood Travel
Jun 2016 – To Date
Business Type: Travel Management Company
Location: Pretoria
Duties/Responsibilities
• Plan and sell transportation, accommodations, insurance and other travel services
• Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportation, travel dates, costs and accommodations
• Provide relevant information, brochures and publications
(guides, local customs, maps, regulations, events etc) to travellers
• Book transportation, make hotel reservations and collect payment/fees
• Use promotional techniques and prepare promotional materials to sell itinerary tour packages
• Deal with occurring travel problems, complaints or refunds
• Attend travel seminars to remain updated with tourism trends
• Enter data into preferred software database and maintain client files
• Network with tour operators
• Maintain statistical and financial records
• Meet profit and sales target
• All office related administration
• Worked well independently and on a team to solve problems.
• Served as a friendly, hardworking, and punctual employee.
• Organized and prioritized work to complete assignments in a timely, efficient manner.
• Worked to build long-term relationships with company clients and vendors.
• Remained proactive and constantly took initiative to achieve desired outcomes.
• Brought forth the ability to plan and effectively manage time.
• Participated in staff and team meetings and offered a positive presence and outlook. Education
International Certificate in Travel and Tourism
(including additional Diploma subjects)
Institution: Damelin Collage
Year completed: 2008
Courses
Galileo Global Distribution and Reservation System – Galileo
Amadeus Global Distribution and Reservation System – Amadeus
Virgin Atlantic Fares and Ticketing – Damelin Collage
Industry Distribution and Financial Services Billing and Settlement Plan for Travel Agents
Including BSPlink for Travel Agents - IATA
References
Tiaan Maree from Wings Corporate Travel Management 082-***-**** ***@*************.**.**
Jolien Van der Walt from Glenwood Travel
082-***-**** ******@**************.**.**
Melanie Redinger from Agri Travel & Tours
Edrich Schafer from Flight Centre
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