Customer Service Sales
Resume:
EZALDEEN
MUSTAFA
● Senior Customer Service &
Sales Officer
**.*******@*******.***
UAE
Dubai
GENERAL &
TECHNICAL SKILLS
* Microsoft office
* SAP system Experience
* Communication Skills &
multi task
* Problems solve & work under
pressure
* Sales & customer service
skills.
* Excellent analytical skills
* Administration skills
CAREERS SUMMARY
Holds Bachelor Degree with over 9 years’
experience between sales, customer service, call
center, support & coordinator, worked in different industry such as finance, insurance, government,
transportation & automobile. Confident, energetic,
multi Task with Excellent communications skills.
CAREER OBJECTIVE
Seeking a position to utilize my skills and my
abilities in the Information or any other field that offers Professional growth.
EDUCATION
Al Neelain university
Bachelor of Science. Hons. in Geology, 2011
AldaleeL institute
English diploma, 2010
Bristol International Centre
Advanced Microsoft Office Diploma, 2003
EXPERIENCE
MAJID ALFUTTAIM FINANCE
● Senior Customer Service & Sales Officer
20.08.2016 - Till now
* Inbound & outbound calls
* Respond to customer’s inquiries by phone or
emails.
* Respond to emails from Customers, Managers
and other departments.
* Call customers to promote and sell banking
service plus generate leads.
* Receiving customers complaints and solve their
issues.
* Review and advice on documentation
requirements and document reviews.
* Analyze and Verify Applicant Financial
Information.
* Keeping records of customer interactions,
transactions, comments and complaints.
* Using different computer software’s such as
CRM,SALES FORCE and Intellect ARX.
* Giving my feedback to help My direct managers to make decision.
* Represent MAJID ALFUTTAIM in professional and
courteous manner.
IHG GROUP
● Sales Support Officer
2015 - 2016
* Provides data and reports to help the sales team.
* Provide Customers by product information by
following prepared script.
* Keeping track of sales targets.
* Link between sales team and managements.
* Record and update customer's transaction details on computer system.
* Do any necessary administrative work.
* Answering calls from customer to assist and
response to their queries.
Telecommunications Regulatory Authority - TRA
● Customer service assistance
2014 - 2015
* Handle customer’s inquiries in personal.
* Provide technical assistance and support to
Customers.
* Explain to customers how they can use our online services.
* Follow up with customers to ensure issue has
been resolved.
OnCall automobile - Part Of Shiekan Company
● Call Centre Officer
2013 - 2014
* Handle customer’s inquiries and issues by phone, emails or in personal.
* Answer incoming calls and respond to customer's
emails.
* Provide product and service information to
customers to generate new business.
* Coordinate with customers to make service
reservation.
* Handle customers complaints.
* Take extra mile and engage with customers.
Shiekan insurance Company
● Insurance agent & Help desk
2012 - 2013
* Handle customer’s inquiries by phone, emails and in personal.
* Generate new quotation and send it to customer
through email.
* Claim registration and Monitor insurance claims
to ensure mutual satisfaction.
* Coordinate between customer, contractor and
other departments
* End of day report processing.
GARAA for Land & transport Company
● Coordinator.
2011 - 2012
* Maintains rapport with customers, managers, and
employees.
* Maintaining files and records with effective filing systems.
* Supporting other teams with various
administrative tasks.
* Monitor office supplies inventory and place
orders.
* Process end-of-day reports.
* Maintain proper and accurate Pre-Shipment and
Post-shipment Administration
* Track and Trace.
PERSONAL PROFILE
Nationality : Sudan
Known Languages : Arabic, English
Driving Licence : Uae driving licence
REFERENCE
Rashida - "Majid al futtaim finance "
Team leader
Contact this candidate