Manager Customer Service

Curriculum Vitae

JOCELYN G. Pastor

Rolla Street Bur Dubai, UAE

I can be reached at the below email contact number and thanks for taking the time to consider my application

Email: *************@*****.***

Mobile: +971*********

PERSONAL DATA

Nationality: Filipino

Age: 26

Birthday: July 14, 1993

Civil Status: Single

Visa Status: Visit visa

KEY COMPETITIVENESS

Strong team player and responsible. Systematic, analytical, and completes a task to a high degree of quality, organization, and deadline.

Well-trained in cash handling.

Administrative and clerical works (organiza9tional abilities)

Outstanding success in building and maintaining relationship with co-workers.

Excellent command of the English language

Can work under pressure with minimal supervision

Computer-oriented in MS Word, Excel, PPT, Outlook

SPECIAL SKILLS

Strong multi-tasking abilities,and interpersonal skills

Relate well to people from variety of cultures, goal oriented and easily motivated.

Excellent customer service skills

Effective written and communication skills

Organized and detailed oriented and ability to stay calm under pressure

WORK EXPERIENCE

Company Name: DAMAC properties

Position Title:RECEPTIONIST/FILE CLERK

Industry: Hotel apartment( DAMAC tower 108 JVC)

Duration: January 9,2020- PRESENT

Company Name: SHARJAH GOLF AND SHOOTING CLUB

Position Title: Receptionist/ADMIN

Industry : Golf and shooting Club

Duration : December 2017 – December 2019

Company Name: YABU

Position Title : Head Cashier/head Waitress

Industry : Business Centre (Head office)

Duration : May 14, 2016 – November 29, 2017

Company Name: WEE NAM KEE

Position Title : head cashier

Industry : Food & Beverage / Restaurant

Company Name: CHOWKING

Position Title : Manager

Industry : Food and Beverage /Fast food

Duration : November 2013- May 2015

DUTIES AND RESPONSIBILITIES:

Handle cash, credit and check transactions with customers

Makes sales referrals, cross-sell products and introduce new ones

Maintain clean and tidy checkout areas

Maintains security and telecommunications system

Handling inquiries and complaints via phone,email and general correspondence

Managing store or office supplies

Receiving and dispatching deliveries, and assisting with mails as required

Taking and ensuring messages are passed to the appropriate staff member in a timely basis

Assisting the HR team with recruitment, on-boarding and termination processes

Responsible for leading and managing restaurant.

Responsible for different task such as restaurant marketing, strategies, recruiting and hiring staff, training, overseeing food quality, developing menus as well as greeting and serving guest.

EDUCATION:

Bachelor of Science in Hotel and restaurant management

Northeastern College

Batch 2009 - 2013

References: Will be available on request.

I am certain that my presence in your team will prove to be beneficial to your organization as such; I would welcome an opportunity to speak with you to evaluate your needs and share my ideas.

Good Day!

I am Jocelyn G. Pastor, single, Filipino, graduated with Bachelor of Science in Hotel and Restaurant management with experience as a Receptionist in damac property in JVc and in sharjah golf and shooting club. I’ve worked also as a manager in Food & Beverages Industry for almost 2years. Total of 7years in Customer Service.. I would like to apply for a position in your company where my knowledge, skills and abilities will be utilized. I want to inform you that I'm willing and able to join your company immediately in a position where I would fit in.

I am enclosing comprehensive Curriculum Vitae as required. I trust that the attachment will enable more informed evaluation of my qualifications, credentials, and capabilities relative to your job requirements. I am confident that my capabilities as well as my skills will adequately prepare me for the responsibilities and demands of my position.

Proficient in both oral and written communications, providing excellent customers service competitive in terms of work-ethics, diligent, hardworking, trustworthy, dynamic, pro-active and a team leader.

Highlights of Qualification:

-Computer literate, knows MS Office,Excel, Outlook, POS

- A result oriented, self-starter, quick and skilled learner, great team leader, self-motivated, adaptive and determined individual.

- A multiple tasks worker, analytical, problem solver, and under pressure worker and knowledge of administrative procedures and clerical actions

- An independent worker, that can adapt various worked situations and multicultural environments.

- Maintains security and telecommunications system

-Time Management Skills

It is a great privilege for me to have my CV be reconsider with your desired post.

Sincerely Yours,

Jocelyn G. Pastor

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