Social Media Customer Service

CURRICULUM VITAE

PERSONAL PARTICULARS:

Name: Esoh Nyoh Maxime

Address:Abu hail clinic dubai

Tel Number: +971*********

E-mail: adevol@r.postjobfree.com

Nationality: Cameroonian

Status: Single

Position Applying: WAITER

PERSONAL SUMMARY

I have waiter experience of 3 years. I listen, serve and receive customer feedback offering solutions to approximately 1million guests across 2 companies setting the pace for good customer service, waiter and raising customer satisfaction(experience) by 10%.

Core competencies include Team leadership, multilingual, client assessment and analysis, verbal communication, customer service, resolve conflict, teamwork, persistence, high energy, thoroughness, professionalism, client relationships, stamina, physical strength. Educational credentials related to this field include, Marketing, excellent communication skills, excellent organizational skills, exceptional leadership and motivational team building skills, self-motivated, people management, microsoft excel,

WORK HISTORY

Waiter 9th March 2016 – 10th May 2018

Santa Lucia - Douala, Cameroon

●Serving clients as requested.

●Help clients make the best decision regarding what they need.

●Sold approximately from $20,000 to $35,000 a month

●Created a marketing awareness to increase sales via social media platforms

●Recommended wine and other drinks for customers

●Checked from time to time to ensure that customers where enjoying their meals

●Update customer database at the end of the day

●Making sure quality services are offered to customer

●Getting sales through referrals

Waiter 1st June 2018 – 15th November 2019

Fini Hotel Restaurant - Limbe, Cameroon

●Report to property on time and in proper uniform

●Provide the perfect service experience for every Guest

●Ensure the Guest feels important and welcome in the restaurant

●Ensure hot food is hot and cold food is cold

●Adhere to timing standards for products and services

●Look for ways to consolidate service and increase table turns

●Present menu, answer questions and make suggestions regarding food and beverages

●Serve the Guest in an accommodating manner

●Must know all food liquor, beer, wine and retail offered

●Apply positive suggestive sales approach to guide Guests

●Pre-bus tables; maintain table cleanliness, bus tables

●Looks for ways to avoid waste and limit costs

●Assist in keeping the restaurant clean and safe

●Provide responsible service of alcoholic beverages

●Deliver food and beverages to any table as needed

● follow all cash handling policies and procedures

EDUCATION

Advance Level Certificate: 2015

Ordinary Level Certificate: 2013

Contact this candidate