Operator Customer Service
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Plan fee
Pay-As-You-Go Plan
$*
Monthly Plan
$*.95
per mo.
Per purchase
Pay-As-You-Go Plan
$1.50
Monthly Plan
$0
ATM withdrawal
Pay-As-You-Go Plan
$2.50
Monthly Plan
$2.50
Cash reload
Pay-As-You-Go Plan
$3.95*
Monthly Plan
$3.95*
ATM balance inquiry
Pay-As-You-Go Plan
$0.50
Monthly Plan
$0.50
Live customer service (per call)
Pay-As-You-Go Plan
$0
Monthly Plan
$0
Inactivity (after 90 days w/ no trans.)
Pay-As-You-Go Plan
$5.95 per mo.
Monthly Plan
$5.95 per mo.
Summary of fees:
We charge 7 other types of fees.
$5.00/mo. w/ payroll/benefits direct deposits of $500 in 1 calendar month.
* This fee can be lower depending on how and where this card is used.
No overdraft/credit feature.
Register your card for FDIC insurance eligibility and other protections.
For general information about prepaid accounts, visit cfpb.gov/prepaid.
Find details and conditions for all fees and services below. The Netspend Visa Prepaid Card is issued by MetaBank®
,
Member FDIC, pursuant to a license from Visa U.S.A. Inc. Card may be used everywhere Visa debit cards are accepted. List of all fees associated with your
Netspend® Visa
® Prepaid Card
Details of All Fees
To Get Started
Card Purchase Fee $0
No fee for Card Accounts not acquired at a retail location. Card Purchase Fee Up to $9.95
For initial Card purchase at a retail location. Fee is determined and assessed by operator of retail location and varies depending on location. This is a third-party fee and is subject to change.
Plan Fee Options
Pay-As-You-Go Plan $0
Monthly Plan $9.95
Reduced Monthly Plan $5.00
The Pay-As-You-Go Plan listed above is automatically applied to your Card Account when you first obtain the Card. You may change your Plan any time by calling
1-86-NETSPEND/1-866-***-**** or by visiting
www.netspend.com.
The Reduced Monthly Plan is an available Plan option for Card Accounts that receive at least $500 in Direct Deposit(s) of payroll checks or government benefits in any one (1) calendar month. Subsequent deposits are not required to keep the Reduced Monthly Plan option available. Upon qualifying, an eligible Cardholder who is on the Pay-As-You-Go Plan may call 1-86-NETSPEND/1-866-***-**** or visit www.netspend.com to change to the Reduced Monthly Plan; a Cardholder already enrolled in the Monthly Plan will automatically be changed to the Reduced Monthly Plan.
Per Purchase
Signature Purchase Transaction Fee
Pay-As-You-Go Plan $1.50
Monthly Plan $0
Reduced Monthly Plan $0
Per transaction. During checkout, select "CREDIT" on the keypad to make a Signature Purchase.
PIN Purchase Transaction Fee
Pay-As-You-Go Plan $1.50
Monthly Plan $0
Reduced Monthly Plan $0
Per transaction. During checkout, select "DEBIT" and enter your PIN to make a PIN Purchase.
The fees listed below are associated with all Plan Fee options.
Spend Money
MoneyGram®
Bill Payment
Service
Fee Varies
Per bill payment. Fee is determined and assessed by MoneyGram. This is a third-party fee and is subject to change. Automated Clearing House
(ACH) Payments
$0
Provide the biller with the Issuer’s routing number and your assigned Account Number.
Check your Balance
Customer Service (Automated
or Live Agent)
$0
No fee for calling Customer Service (Automated or Live Agent) for inquiries, including balance inquiries. 1-86-NETSPEND
ATM Balance Inquiry Fee –
Domestic
$0.50
Per inquiry. You may also be charged a fee by the ATM operator.
Balance Inquiry via Online
Account Center
$0
Log in to the Online Account Center at www.netspend.com. Balance Inquiry via Anytime
Alerts™
(Email or Text
Message)
$0
Standard text message or data rates may apply.
Withdraw Cash
Over-the-Counter ("OTC")
Withdrawal Fee at a Financial
Institution
$3.00
Per withdrawal. A fee may also be assessed by a financial institution that is not a Visa-member financial institution. OTC Withdrawal Fee at a
Netspend Reload Network
Location
Up to the
greater of
2.75% of the
withdrawal
amount or
$4.00
Per withdrawal. Fee may be either a flat fee or a percentage of the withdrawal amount. Fee is determined and assessed by operator of Netspend Reload Network location and varies depending on location and amount of cash withdrawn. This is a third-party fee and is subject to change.
ATM Withdrawal Fee –
Domestic
$2.50
Per withdrawal. You may also be charged a fee by the ATM operator. You can avoid ATM fees if you select "DEBIT" and enter your PIN to get cash back when making purchases at many retailers, such as grocery stores.
Add Money to your Card Account
Direct Deposit (ACH Deposit) $0
No fee.
Cash Reload at a Netspend
Reload Network Location
Up to $3.95
Per load. Fee is determined and assessed by operator of Netspend Reload Network location and varies depending on location. This is a third-party fee and is subject to change. Mobile Check Load Fee –
Standard
$0
This is a third-party fee and is subject to change. Standard text message or data rates may apply.
Mobile Check Load Fee –
Expedited (Government and
Payroll Checks with a Pre-
printed Signature)
Greater of
2.0% of total
check amount
or $5.00
Per check load. Percentage taken of total check amount. Fee deducted from check total prior to loading your Card Account. This is a third-party fee and is subject to change. Standard text message or data rates may apply.
Mobile Check Load Fee –
Expedited (All Other Accepted
Check Types)
Greater of
5.0% of total
check amount
or $5.00
Per check load. Percentage taken of total check amount. Fee deducted from check total prior to loading your Card Account. This is a third-party fee and is subject to change. Standard text message or data rates may apply.
Move Money to and from your Card Account
Western Union Money
Transfer®
Fee Varies
Per transfer. Fee to send money is determined and assessed by Western Union. No fee to receive money on your Card via Western Union Money Transfer. This is a third-party fee and is subject to change.
Account-to-Account Transfer
Fee via Website
$0
www.netspend.com
Account-to-Account Transfer
Fee via CS Agent
$4.95
Per transfer via Customer Service Agent. Fee is assessed to transferor’s account when the transfer is processed. Using Your Card Outside the U.S.
Foreign Transaction
Surcharge
4.0%
Per foreign transaction. Calculated based on the U.S. dollar amount of the purchase transaction or cash withdrawal. Charged in addition to any applicable Purchase Transaction Fee or OTC Withdrawal Fee.
ATM Withdrawal Fee –
International
$0
Per withdrawal. Foreign Transaction Surcharge applies. You may also be charged a fee by the ATM operator.
ATM Balance Inquiry Fee –
International
$0
Per inquiry. You may be charged a fee by the ATM operator. Transaction Declines
ATM Transaction Decline Fee
– Domestic or International
$1.00
Per declined transaction. You may also be charged a fee by the ATM operator.
ACH/Preauthorized Payment
Transaction Decline Fee
$1.00
Per declined ACH transaction.
Add or Replace a Card
Additional Card Fee $0
For each additional Card requested that is not a replacement Card.
Replacement Card Fee $9.95
Per lost, stolen, or damaged Card replaced.
Custom Card Fee $4.95
Per custom Card.
Card Delivery Fee – 7-10
Business Days
$0
No fee.
Card Delivery Fee – 3
Business Days
$20.00
Charged in addition to Additional Card Fee or Replacement Card Fee. Fee will be assessed when this service is requested with additional or replacement Card orders.
Card Delivery Fee – 1-2
Business Days
$25.00
Charged in addition to Additional Card Fee or Replacement Card Fee. Fee will be assessed when this service is requested with additional or replacement Card orders.
Other
Additional Statement Mailing
Fee
$0
Statements are also available by logging in to your Online Account Center at www.netspend.com or by calling
1-86-NETSPEND (1-866-***-****).
Stop Payment Fee $0
Per stop payment request on an ACH Debit/Preauthorized Payment Transaction.
Check Request Fee $5.95
For processing and mailing of a return of funds check at Card Account closure. Refund checks are not issued for balances of less than $1.00. If your Card Account balance will be reduced to less than $1.00 after the Check Request Fee is debited, the Check Request Fee will be waived. See "Withdraw Cash" above for alternative options to remove the funds from your Card Account.
Inactivity Fee $5.95
Per month. Fee applies if there are funds in the Card Account and the Card Account has had no activity, i.e., no purchases; no cash withdrawals; no load transactions; and no Balance Inquiry Fee for ninety (90) days. If enrolled in the Monthly Plan and your Card Account has had no activity as described above, this fee applies instead of the Monthly Plan Fee.
Register your card for FDIC insurance eligibility and other protections. Your funds will be held at or transferred to MetaBank®
, an FDIC-insured institution. Once there, your funds are insured up to $250,000 by the FDIC in the event MetaBank fails, if specific deposit insurance requirements are met and your card is registered. See
www.fdic.gov/deposit/deposits/prepaid.html for details. No Overdraft/Credit Feature
Contact Netspend by calling 1-866-***-****, by mail at P.O. Box 2136, Austin, TX 78768-2136, or visit www.netspend.com to learn more about the terms and conditions of your prepaid account.
For general information about prepaid accounts, visit www.cfpb.gov/prepaid. If you have a complaint about a prepaid account, call the Consumer Financial Protection Bureau at 1-855-***-**** or visit www.cfpb.gov/complaint.
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