Personal Assistant Front Desk

Nationality: Algerian QID: 289********

Sex: Female Qatar Driving License Expiry Date:

Marital Status: Single 05/03/2024

Date of Birth: 14/01/1989 Mobile #: +974********

Passport Number: 132123075 Email: ****.******@*******.*** Nour El Houda Reguig

Work Experience

Blue House Factory for Automatic Door Systems - Doha - Qatar Personal Assistant to CEO.

January 2019 - Present

Duties:

Maintain executive diary for in-house meetings, external meetings & travel schedules

Boarding lodging arrangements including visa processing, ticketing, and proper travel plan

Follow proper protocol for the visitors, clients, vendors, and the directors

Support and assist Directors for secretarial, administrative tasks and business correspondence

Correspondence with the vendors and clients

Maintain high level of confidentiality on sensitive matters and of confidential documents

Process all expense claims, receipt vouchers and deposit slips (if required)

Proper documentation and filing of all correspondence in e-filing and hard copies

Meeting and greeting visitors in all levels of seniority

Organizing and Making appointments

La Societe Algerienne De Production De L'electricite (SPE) - Algiers - Algeria Personal Assistant.

November 2014 -September 2018

Duties:

Act as the point of contact between the manager and internal/external clients

Screen and direct phone calls and distribute correspondence

Handle requests and queries appropriately

Manage diary and schedule meetings and appointments

Make travel arrangements

Source office supplies

Produce reports, presentations, and briefs

Devise and maintain office filing system

Q-Auto- QATAR

April 2014 -September 2014

Receptionists / Front Disk

Duties:

Ensure that the appointment books are well maintained and coordinated.

Accountable for appointments and scheduling them properly on the days and times specified, as

well as reminding people of these appointments.

Make recommendations and handle complaints and requests in a professional and calm manner.

Greeting customer’s clients scheduling appointments,

Preparing documents and entering information and other administrative duties such as opening and sorting mail and performing basic word processing tasks

Create and manage records.

Answering and routing phone calls and checking messages.

Providing correct and accurate information about the organization to the public or for routing

customers’ questions to the appropriate person.

Sofitel Hotel Algiers- Algeria

January 2013 – December 2013

VIP Guest Service Officer (Front Desk Officer).

Duties:

Provide courteous and efficient service and, where possible, to comply with each guest request.

Advise team of any special events or VIP Guests in the hotel.

Greet all guest in a courteous and friendly manner always with a smile. Able to operate the Computer system and always maintain computer discipline.

Check in guests according to the procedure.

Handle room keys according to the procedures.

Take room reservation at the counter or on the telephone.

Inform Housekeeping of early check INS or late checkouts.

Prepare welcome cards, folders and all relevant materials for FIT guests and groups before their arrival.

Handle all mail, telexes, messages, packages, flowers, gifts, and other items for guests.

Relocate guests to another hotel of the same standard when all our rooms are sold out.

Grant credit and process credit cards according to company policies and procedures.

Have proper records and post to the appropriate folios all payments of room accounts.

Assign safety deposit boxes to guests and observe proper procedure on key control as well as

entry and release of boxes.

Carry out foreign currency transactions according to established procedures and policies.

Perform other related duties as assign by the supervisor. Education

Diploma of Senior in Hotel management At the National Institute of Vocational Training Specializes in Management - Omar Mezrari Algiers- Algeria. High school degree foreign languages (French, English, Spanish). Algiers - Algeria Languages

Arabic: Native.

English: Fluent professional.

French: Fluent professional.

Skills

Positive attitude and good communication skills.

Commitment to delivering a high level of customer service

Ability to work on my own and as part of a team

Able to work under pressure outgoing, friendly, warm, and professional disposition Computer Literate MS Word, MS Excel.

Well-presented with an outgoing and friendly attitude

Excellent interpersonal skills

Responsible

Pro-active

Contact this candidate