Cayrene C. Villocino

** ******** ****** *** **** 13

Musherib, Doha, Qatar

Cell # +974-********

E-mail: adevkv@r.postjobfree.com

CAREER OBJECTIVE

Seeking a job role where I can perfectly use my retail background skills and qualities, my customer service, my managing and organizing skills with smart work and building team skills.

WORK EXPERIENCE

Nov 2014 – July 20, 2020 Team Leader Qatar Duty Free

Driving Sales from Front

External customers: Ensuring a five star experience to Guest

Internal customer: Solving their day to day issues and help the staff for smooth functioning

Delegation- Assigning area of work as per staffs competency or skills

Learning & development- staff training on products knowledge and operational skills

Briefing & communication- Endures everyone in the team is aware of offers, promotion & all other important communication from management

Liaison- Closely work with the other entire department to maintain five star standards like merchandising, VM, IT, Cash office etc.

Reports & Admin support- Develop individuals sales report vs. target to inform all staff, attendance, ETAS & other daily operation logbook requirements

Oct 2013 – Nov 2014 Sales Assistant Qatar Duty Free

Welcoming, Greeting, Approaching, Assisting, Helping and Convincing to Guest, letting them to feel the 5 star standard what Qatar Duty Free known for in the fashion area as well as wherever assigned.

Ensure for the proper helping material is available for smooth business.

Ensure for standard Housekeeping.

Stock availability and correct way of merchandising.

Ensure for correct Counting of stock, figure it out discrepancy and inform the supervisors.

Leading the fashion area team and Helping the supervisors.Teaching and coaching new staffs with the help of Supervisors.

Nov 2007–Oct 2013 Brand Assistant (BPI) Philippines Duty Free

Responsible in hitting sales target/quota.

Responsible in housekeeping of the shop/gondolas.

Well trained in product knowledge and customer service.

Efficient in submitting reports such as sales report and inventory reports.

Feb – April2007 Staff/Admin World Light Expo

Assist the customer

Encoder

Nov 14 – Dec 31, 2006 Cashier Uniwide Sales Warehouse Club

Scan and enter the amount of the sold item through the terminal.

Compare the prices of the item bought by the customers.

Surrender the money received for the day to the Gold Room after tallying it with the terminal.

Aug 2005 – Oct 2005 Counter coordinator MC Home Depot

Responsible for supervising cashiers.

Correcting system errors from cash register.

Responding in making shift schedules.

Mar 2005 – Aug 2005 Cashier SM Mart Inc.

Scan and enter the amount of the sold item through the POS.

Compare the prices of the item bought by the customers.

Surrender the money received for the day to the treasury after tallying it with the POS.

Apr 2004 – Mar 2005 Food Attendant A & W Restaurant

Serving foods upon customers order.

Cashiering and take the customer’s order.

Do the monthly inventory of the products, equipment and utensils etc.

Aug 2003 – Dec. 2003 OJT ABS – CBN Foundation

Encoding files.

Production assistant for every project.

Telemarketer

EDUCATIONAL BACKGROUND

2002-2004, Computer Programming & Software Dev’t Diliman Q.C.Tertiary, Philippine

1997-2001, Doña Trinidad Mendoza Institute, Bulacan Secondary

1991-1997, DMSTMS, Balubad, Bulacan Primary

TRAININGS ATTENDED

Microsoft Excel Module 2- Qatar Airways

LEAP 1 for OJT Program – Qatar Airways

Time Management – QDF Learning Academy

Supervisory Skills Module 1 & 2 – Qatar Duty Free

Coaching & Feedback Module 1 & 2 - Qatar Duty Free

Web Programming – PSTC Philippines

PERSONAL DATA

Sex: Female

Civil Status: Married

Nationality: Filipino

Religion: Roman Catholic

Date of birth: June 26, 1984

Place of birth: Bulacan, Philippines

Language Spoken: English, Filipino

Passport Details: PO294015B (17/01/2029)

QID Expiry: 30/10/2023

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