Desktop Support Engineer

Sudarsan V

Phone: 969-***-**** Email: *********.**@*****.***

EXPERIENCE

**/**** – present

RELIABLE BUSINESS SOULTIONS & SERVICES

Desktop Support

Chennai

Installation, Configuring and maintaining all kind of Desktops & laptops hardware and software issues.

Installing & Troubleshooting OS related issues in Win XP,7,8 and 8.1,10. Maintaining windows standard 2008 R2, Server 2008 R2 Enterprise & Hyper v configuration. Responsible and maintaining of Active directory.

Maintaining the group policy of the user system.

Responsible for Domain ID Creation / Deletion.

Maintaining systems,monitoring system performance and daily updating patches and software. Maintaining of L2 & L3 switches.

Configuring and troubleshooting of VLAN.

Install and configuring network ports.

Maintaining of P2P & PRI . Coordinating with ISP

Maintaining and updating antivirus servers.

Rising and closing ticket by using ticketing tool according to priority. Maintaining checklist on daily basis.

07/2017 – 12/2018

ACCLE FRONTLINE PVT.LTD

Desktop Support

Chennai

Installation, Configuring and maintaining all kind of Desktops & laptops hardware and software issues.

Installing & Troubleshooting OS related issues in Win XP,7,8 and 8.1,10. Providing remote support to clients using VNC.

Configuring and Troubleshooting of LAN.

Installing, configuring and troubleshooting in Microsoft Office package 2003 and 2007. Managing the user & computer environment by group policy. Antivirus installation through Symantec Antivirus server. Creating share folders and assigning permissions to client users. Installing and Configuring Network printers.

Software Deployment – Installation, troubleshooting and support. Vendor management for warranty computers.Documentation like Asset Report, Antivirus Update Report and Patch Update Report

EDUCATION

2000 – 2011

SRI SARADA BALAMANDIR BOYS MATRIC HIGHER SECONDARY SCHOOL 10th

2011 – 2014 THE SALEM POLYTECHNIC COLLEGE DCE

2014 – 2017

DHIRAJLAL GANDHI COLLEGE OF ENGINEERING AND TECHNOLOGY B.E-CSE

KEY SKILLS Identifying issues

Repairing problems

Updating systems

Installing new and upgraded hardware and software

Troubleshooting computers and basic networks

Documenting systems

PROFILE

SUMMAY

Have completed 1 Year of Desktop support Engineer in Accel Frontline Limited. Currently Working in Reliable business & Solutions & service as Desktop support Engineer. Well versed with LAN, WAN implementation.

Good Hands on knowledge on Real time Routers and Switches. Good negotiations and intern personal skills.

TECHNICAL

KNOWLEDGE

LAN/WAN : IP Routing, Multi Layer Switching, TCP/IP. Switching : VLAN, STP, VTP, Ether channel,Span.

Operating Systems : Windows.

Other : DNS, DHCP, TCP/IP, NAT, IPv4.

Fortigate 110c, Sonicwall TZ500 Firewall configure, backup, management. PERSONAL

DETAILS

Date of Birth : 22-09-1994

Father’s Name : Mr. Venkatesan.

K Mother’s Name : Mrs. Kalai Selvi

Linguistic Proficiency : English, Tamil

Hobbies : Cricket

DECLARATION I hereby declare that all the above furnished information is true to my knowledge. Place : Yours Faithfully

Date : Sudarsan V

Contact this candidate