Customer Service Representative
Resume:
JHUMIL M. BALBAS
Al Falah Street, Abu Dhabi City
*************@*****.***
C A R E E R O B J E C T I V E
I seek a challenging position in organization that utilizes my skills and qualities, knowledge and experiences. My endeavor is to contribute to the success and growth of the organization being positive mechanism in achieving the goals and objectives of the company by using my different experiences in the fields of competition.
WORK EXPERIENCE
CASHIER AND SALESPERSON
LE CHOCOLA LLC
MAKANI MALL, AL SHAMKA BRANCH
AL SHAMKA, ABU DHAB
UNITED ARAB EMIRATES
● Handles and ensures adequate customer service.
●Customer service representative and assisting customers needs
●Cashier.
●Doing inventory to all the merchandise items
●Selling and pushing items to the customers to hit the sales target every month
●Receiving and Handling the merchandise items properly
TEAM LEADER/ORDINARY LABORER
BUTTERFLY PARK AND LIVE INSECT MUSEUM
EMIRATES PARK ZOO AND RESORT
Al Bahia, Abu Dhabi, United Arab Emirates
(April 9, 2018- July 30, 2019)
Duties and Responsibilities
●Propagating and transplanting the required and needed plant that is suitable for the butterfly and insect.
●Irrigating for the plants.
●Checking all the machines (irrigation system, water treatment machine water pump and exhaust fans for the greenhouses.
●Monitoring the light density and temperature in the garden and greenhouses.
●Monitoring and checking the condition of the plants for the needed requirement for the butterfly and insects.
TICKETING OFFICER/CASHIER
EMIRATES PARK ZOO AND RESORT
Al Bahia, Abu Dhabi, United Arab Emirates
(November 05, 2016 - April 8, 2018)
Duties and Responsibilities
●Process payments of the schools, travel agencies, regular costumers and rentals in the zoo using the Galaxy system and retailpro system.
●Handles and ensures adequate customer service.
●Customer service representative.
●Handles and process payments in ticketing counter, souvenir shop and tree top adventure/zoo zip line and climb of the zoo.
EMIRATES PARK ZOO/FLIPSIDE CORPORATION
Sales Representative/Lay-out Artist/ Customer Service Representative/ Cash Desk Officer
Al Bahia, Abu Dhabi, United Arab Emirates
(January 17, 2016 – October 31, 2016)
Duties and Responsibilities
●Designs lay-out for t-shirt prints, mugs, caps and souvenirs.
●Handles and ensures adequate customer service.
●Customer service representative and assisting customers needs
●Cashier.
●Handles machines (heat transfer and printers).
●Doing inventory to all the merchandise items
●Selling and pushing items to the customers to hit the sales target every month
●Receiving and Handling the merchandise items properly
Receiver/Receiving Officer
Robinson Supermarket Corporation/Robinson Retail Holding Inc.
San Nicolas, Ilocos Norte, Philippines
(October 16, 2013–December 18, 2015)
Duties and Responsibilities
●Assist the Receiving Supervisor in receiving and utilizing that the stock will properly at the warehouse.
●Coordinating and supervising the day-to-day routine in receiving and proper handling and stocking of the items inside the warehouse.
●Assign territories and leads, set attainable objectives of the store, and help sales representatives improve their performance.
●Gaining a thorough understanding of every customers’ needs in order to offer them the best solution.
●Compiling served and not served delivery report and monitoring the free goods items of the store.
Merchandiser
Procter and Gamble Philippines
Outlet: Robinson Supermarket Corporation
(January 11, 2013-October 15, 2013)
Uniliver Philippines Incorporated
Outlet: Robinson Supermarket Corporation
San Nicolas, Ilocos Norte, Philippines
(December 1, 2011- January 10, 2013)
Duties and Responsibilities
●Conduct inventory reports -counting the merchandise at a particular location - and replace old or defective stock.
●Ordering goods.
●Promotes bestselling items in order to maximize profits.
●Handling supply/production problems as they arise.
●Setting stock promotions/price reductions as appropriate.
●Working closely with buyers and other merchandisers to plan product ranges.
Sales Clerk
Robinson Supermarket Corp./Robinson Retail Holding Inc.
San Nicolas, Ilocos Norte, Philippines
(June 26, 2011- December 2011)
Duties and Responsibilities
●Handles and ensures adequate customer service.
●Experience in stock control; ordering, processing, merchandising.
●Handles cash counters upon customers’ payment transactions.
●Answers customers’ inquiries, complaints and other relevant issues. Maintains smooth flow in cash countering.
●Counts daily cash sales.
●Works with manager in ensuring proper merchandising and other relevant concerns
Account Officer
Center for Agriculture and Rural Development Inc. (CARD INC)
Santa Cruz Branch
Santa Cruz, Ilocos Sur, Philippines
(December 6, 2010-April 2011)
Duties and Responsibilities
●Handles and ensures adequate information to the members.
●Conduct center meetings to the members.
●Collecting payments for loan and insurance to the members.
●Process loan and insurance form or application of the members.
●Conducting credit investigation to the members and insurance holder.
●Works with manager in ensuring proper information, allocating budget base on the loans and insurance application and monthly budget of the office/branch.
Chat Sales Agent and Customer Contact Associate/Telemarketer
AVION BPO Corporation
Laoag City, Ilocos Norte, Philippines
(March 2008-November 10, 2010)
Duties and Responsibilities
●Doing Sales through chat.
●Doing outbound calls.
●Calling or doing setting appointments on US or Canadian base companies (Clients) of the company.
Student Assistant
Special Program Employment for Student (SPES)
Mariano Marcos State University and Department of Labor and Employment (DOLE)
Batac City, Ilocos Norte, Philippines
Duties and Responsibilities
●Served as student Assistant of Mariano Marcos State University on June 13, 2007-October 13, 2007 to its various departments.
●Summer of March 2006, served as student assistant under SPES program of DOLE and Mariano Marcos State University in their various departments.
●Assisting the employees in their daily work.
Special Program Employment for Student (SPES)
Municipality of Badoc and Department of Labor and Employment (DOLE)
Badoc, Ilocos Norte, Philippines
Duties and Responsibilities
●Summer of 2004 and 2005 and Christmas vacation of 2004, served as student assistant under SPES program of DOLE and LGU of Municipality of Badoc in their various departments.
●Assisting the employees in their daily work.
EDUCATIONAL ATTAINMENT
Tertiary Bachelor of Science in Development Communication
Mariano Marcos State University
Batac, Ilocos Norte, Philippines
(2004-2009)
Secondary Ilocos Norte College of Arts and Science
Laoag, Ilocos Norte, Philippines
(2000-2004)
PERSONAL DATA
Date of Birth December 5, 1987
Sex Male
Height 5’7
Marital Status Single
Spoken Language Filipino, English
Passport Number P0266226B
Visa Status Employment (for transfer/cancellation)
Others/ Skills
●Computer Literate (MS Word, MS Excel, MS PowerPoint, Publisher, Windows Movie Maker)
●Photography Expert
●Lay Outing (Brochure, Leaflets, Pamphlets and Posters)
●Can work well under pressure
●Can work with minimal supervision
Can learn quickly
Contact this candidate