Social Media Office

Alexandra Mulvey

Cell: 310-***-****

***************@*****.***

Operating Systems: Windows 7-10, Microsoft Azure, AWS, Novell Netware 4.x-6.x, BlackBerry Enterprise Server, SQL Server, VMware

Hardware: Dell servers, laptops and desktops, Compaq Servers, Apple Laptops and desktops, BlackBerry, Broadband Cards, EMC SAN, printers, scanners and digital senders, rack configuration, Cisco Hubs, Routers and Switches, Meraki

Software: EMS Intune, Azure Active Directory, BitLocker, Cisco UC Business, Meraki LAN, Sharepoint, OneDrive, Skype for Business, Lotus Notes, Exchange 5.5, Office 365 Exchange 2003/2007/2010, GroupWise, iMIS, Cold Fusion, Remedy, Track-It, Symantec Endpoint Protection Anti-virus, Norton Antivirus, McAfee Antivirus, Postini, Mailwise, ActiveSync Symantec Backup Exec, ARCserve, Microsoft WSUS, Microsoft SMS, SCCM Microsoft Lync,

Networking: DHCP/DNS management, WAN/LAN, IP configuration and troubleshooting, KVM switches, IP phones, Cloud infrastructures.

Education: Georgetown University, 2003-2005, MCSE, CCNA, 2019 - Business Cybersecurity.

Experience

CIO The Navy League of the United States of America

February 2017 – May 2019

Project Management of all projects, including supervision and scheduling.

• Management of Social Media staff contactors.

• Management of website development of Seapower.org and Navyleague.org navybirthdayballdc.org websites.

• Oversaw negotiation and administration of vendor and consultant contracts and service agreements

• Sea Air Space conference IT management of vendors for Social Media and Tech Support.

• Blackbaud Raisers Edge and Financial Edge implementation.

• Communications department management interim 2017.

Managed vendor relationships with CWPS as it related to the deployment of Webroot, Outlook, Servers, Windows updates, Office 365, New accounts, scan queues, printers, Exchange, Browsers, EDP Appliance, Email, VM Ware, Security, Surveillant Appliance, Mimecast, Workstations, Access, Account deletions, Backups, EDP Backup set, Malware, Virus, Microsoft, Cabling, Call Manager, Database, Display, personal devices, SQL, SSL certs, Storage, Unity Connections, UPS, Vendor support, VSphere, Web.

Current Projects:

Planned migration of Cisco UC Business Edition 6000 Upgrade

Planned migration of Meraki LAN and Wireless Upgrade

Planned migration of SharePoint Online and OneDrive Migration

Planned migration of Azure AD Join and SSO

Planned migration of MobilityPlus EMS and Intune

Planned migration of Cloud Assist Security Foundations

Planned migration of EMS Licenses and Cloud Assist 365 Support

CIO\CEO Tech Troidair

September 2011 - 2017

Planned, coordinated, directed and designed all operational activities of the company, as well as management and support for IT solutions that enhance mission-critical business operations.

• Project Management of all projects, including supervision, scheduling and Board Meetings.

• Business intelligence analytics for company.

• Managed the onboarding, help desk and off-boarding process and IT Orientations of all board members and staff.

• Represented IT and Facilities staff during move construction meetings when moving into new space as well as lease negotiations.

• Oversaw all aspects of technology including management of the helpdesk, maintenance of backup, desktops, laptops, copiers, printers, scanners, handheld devices and VOIP telephone system

• Researched, evaluated, purchased and installed software, hardware and technology services for the improvement of the IT infrastructure such as anti-virus, anti-malware, spam filtering, data backup, management of handheld devices, helpdesk ticketing, inventory/asset management, disaster recovery, etc.

• Formulated and deployed long-term strategic plans for acquiring and enabling efficient and cost effective information processing and communication technologies

• Managed video teleconferencing equipment and virtual meeting room configurations and setups

• Oversaw negotiation and administration of vendor and consultant contracts and service agreements

• Developed and implemented all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and acceptable computer use.

• Site contact for future facilitation of a state-of-the-art Cisco VOIP phone system with computer telephony integration, including but not limited to preparation of RFP, vendor selection and assisting with onsite user training.

• Consultation on iPad\Android apps that would benefit military families

when a service member returns from war with various injuries.

• Providing iPad or Android tablet device free of charge to the service member or their families that are in charge of their medical care if they cannot afford one.

• Training on how to use the iPad, mail, contacts and calendar with existing email accounts to streamline care efforts with doctors and rehabilitation.

• Putting wounded warriors in contact with non-military services such as grocery delivery, free ride shares, post-traumatic stress diet sites, etc.

• Installing Skype and other video conferencing apps for the servicemen to access psychiatric services 24 x7.

• Upgraded Windows XP to 7, Office 2003 to 2010 Professional

• Analyzed all apps for virtualization, web builders, web design, future web design companies and meeting software.

• Analyzed all non for profit software for fundraising campaigns and presented to the Board of Directors for review.

• Research all avenues of fundraising for our company including grant writers.

• Recruited Board Members that are included in calls for the direction of the information technology process flow.

CIO\CEO Carrington Tech Support for

Client - Insight Global

September 2011 - Present

• Social Media Marketing Consultation Services.

• Working with SPK Summit Motor Sports Park for Jens Scott

• SCCM, OSD, ZTI Portal pc imaging for project. – Insight Global

• Active Directory and Software deployment rights

• Serve as the point of contact for the deployment process

• Support Technical escalations resulting from project activity

• Provide technical direction for risk mitigation and quality management

• Provide technical thought leadership to stakeholders for the deployment process

• Develop deployment scenarios, processes, and solutions

• Create lab environments to test and improve deployment processes

• Manage other technical resources as required to support the project

• Work closely with customer designated representatives, technical support personnel, users, and other designated third parties to continuously improve the process and achieve full functionality

• Ensure effective communication with all stakeholders by actively managing the communication for clearing roles and validating software on pcs.

CIO\CEO Carrington Tech Support for

Client - Tech Troidair 501c3 approved.

September 2011 - Present

• Manage technical escalations resulting from project activity from one vendor to the next.

• Provide technical direction for risk mitigation and quality management

• Provide technical thought leadership to stakeholders for the iPad deployment process

• Develop deployment scenarios, processes, and solutions

• Create lab environments to test and improve deployment processes

• Manage other technical resources as required to support the project

• Work closely with vendors to manage project workflow

Korn/Ferry International

1996 to 2011

Technical Consultant/System Administrator

2003 to 2011

Washington, DC

• Answer day to day technical questions on Active Directory, Blackberry, iPhone, Office\Windows XP for Outlook, Word, Powerpoint, Excel, Access, Apple products, Beta Windows Products, Windows 7.

• Provide support to resolve telecom issues with Salient, AT&T and Verizon.

• Changed daily backup tapes when this was pertinent this is now an automated process.

• Complete adds, moves and changes with all laptops and desktops.

• Completes adds, moves changes with IP Cisco Phones.

• Upgrade\refurbish existing hardware.

• Scans for spyware and other polymorphic blended threats with Malware Bytes, Adware, Trend Micro, Symantec and McAfee.

• Ability to carry 60+lbs as required for the job.

• Video Conferencing configuration to remote sites as well as Skype

• Reimaging of pcs after virus outbreaks or when staff changed backing up all data.

• Assisting users who are transitioned out with home networks.

• Assisting users during weather conditions or all the time working remotely from my home to access WebEx, Skype, webinars and all other means to communicate with their clients. Helped users connect scanners, printers, copiers to their laptop remotely as well. Forwarded users office phones through a web interface to their Blackberry’s.

Technical Support Analyst

1999 to 2003

Los Angeles, CA

SAP – MM Implementation

• Implemented the KFI SAP Purchasing Module for North America. Business Process Procedures (BPP’s) presented to Senior Management and trained end users.

Help Desk

• Provide daily technical systems support to North American KFI users with installations of desktops, printers and peripherals; conduct problem analysis and troubleshooting.

• Created and deleted all North American user accounts. Moved user accounts when the users changed office location. Maintained the Help Desk inbox on a daily basis, processing all requests and escalating when necessary on a case-by-case basis depending on severity. Recorded and maintained accurate records using call center software (Scopus). Logged all calls and updated them as problems are resolved and users notified.

• Provided training to users on desktop operating system, network applications, and Office 95/2000 products and Outlook 98/2000. Provided technical expertise in the diagnosis and resolution of hardware-related problems of on-site managed/maintained equipment (primarily end user workstations and network printers).

Help Desk Travel

• Acting as Hardware Move Coordinator, traveled to KFI offices (Toronto, Atlanta, San Francisco, Silicon Valley, Irvine, New York) to conduct installations of hardware in new offices. Managed a staff of technicians on numerous occasions. During slow periods of a move I assisted the Telecom Manager with DID checks, passing out phones to offices and coordinating with the local Telco reps.

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