Customer Service Office

Natnael Shulbe

** ******** *********, *******, ** M6N 2R7

647-***-**** ~ *********@*****.***

HIGHLIGHTS OF QUALIFICATIONS

Over 7 years experience performing clerical/administrative and office support duties as well as providing accounts payable and receivable processes, preparing drafts, formatting complex reports, compiling statistical summaries.

Proficient in using a variety of computerized software such as MS Office Suite (Word, Excel and Power Point) as well as entering information accurately into database systems, layout and formatting for charts, figures, text, tables, and spreadsheet with high attention to detail and accuracy.

Over 7 years experience working in customer service environments dealing with confidential and sensitive documents.

Superior communication and analytical skills, able to clearly communicate both verbally and in writing, integrate and process information.

Excellent interpersonal and customer service skills and problem-solving abilities, with the ability to establish and maintain effective working relationships with staff, community agencies and the public coupled with the ability able to respond effectively to customer complaints and inquiries in a professional, prompt and courteous manner

Excellent organizational, time management and administrative skills with the ability to multi task, pay attention to detail, meet tight time lines, and effectively manage workload tasks with minimal supervision in a complex, fast paced multidisciplinary team environment.

Ability to maintain discretion and tact while dealing with confidential and sensitive information.

Sound knowledge of standard office practice and procedures with an ability to maintain manual and computerized filing systems.

Strong conflict resolution skills and an ability to work through high stress and time sensitive situations while being professional and adhering to policies, practices and procedures.

Possess a Bachelor's Degree in Accounting & Management.

Sound knowledge of workplace relevant legislations including Human Rights, Occupational and Safety Act and MFIPPA guidelines.

PROFESSIONAL EXPERIENCE

Accounts Payables Analyst May 2019- Current

Norbord Inc.

Review invoices and requisitions for satisfactory payment approval per LOA

Process and approve over 1000 invoices (PO and Manual) a month through workflow

Assist with over 30 million bi-weekly payment runs Check/EFT/ACH and Wire

Perform accounting reconciliations as required such as vendor statement

Review and approve over 200 New Vendor Setups per month and existing updates

Provide supports to Accounts Payable functions at various branches

Participate in month end quarter ends

Attend design/training workshops

Accounts Payable, Purchasing and Payroll Support Jan. 2018 – Oct. 2018

Perfect Poultry, Inc.

Performed accounts payable related duties including daily check run through ETF for up to CDN $500,000

Performed full cycle matching, batching, coding, and managing of reports in Excel

Planned, organized, and controlled the payable process flow

Ensured that payment obligations were kept in accordance to AP policies and procedures

Researched vendor statements and reviewed invoices for appropriate documentation and approval, prior to payment

Entered invoices and matched to received purchase order

Conducted vendor payment research, corresponding with vendors and internal/external customers via phone and email

Prepared and submitted weekly timesheets for both for internal employees and external agencies to process payments for temporary employees

Answered questions and concerns from employees in regards to payroll

Accounts Payable Clerk Feb. 2011 – Dec. 2017 Vegfresh Inc.

Performed data entry of orders into computerized system, ensured proper authorization, verified order information for accuracy

Posted and processed invoices in a timely manner with high accuracy and attention to detail

Reconciled vendor accounts against statements, researched variances, resolved issues with unprocessed bills and maintained efficient and organized filing system

Assisted customers in selecting products according to their venue specifications and needs

Maintained excellent professional working relationships with vendors, ensured questions and concerns were resolved promptly

Trained new employees in order entry processes and procedures

VOLUNTEER EXPERIENCE

Individual Income Tax Preparer 2014 Syme Woolner Neighbourhood & Family Centre

Interviewed clients to get an exact picture of their financial situation

Prepared and filed income tax for clients while adhering to all applicable rules and regulations

Utilized information provided by clients to prepare individual tax returns and inputting them into tax preparation software

Assisting in providing exceptional client-services to establish and maintain strong working relationships with clients and increase retention by solving their taxation issues in a timely and efficient manner

Informed and empowered clients by educating them about Canadian Tax rules and regulations

Maintained up-to-date knowledge of latest tax laws, regulations and changes as well as researching tax questions

EDUCATION

Payroll Administration Certification In progress

Bachelor of Accounting & Management 2003 – 2006

Unity University

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