Business Analyst, MBA graduate

ALFRED FERDINAND RUSSEL RAJAN

**** ****** **** **** **** 330-***-**** *******@****.*** www.linkedin.com/in/alfred-rajan-090591 CAREER SUMMARY

MBA graduate with a specialization in Business Analytics and 5 plus years of professional experience in the Information Technology Industry, with consistent success in achieving targets across multiple projects with proven effectiveness in cross-functional collaboration in leading multinational corporations, aspiring to become a global manager.

PROFESSIONAL WORK EXPERIENCE

Caliber Business Systems

Business Analyst Intern Location: Remote (New Jersey) March 2020 – Present

• Orchestrated the requirements gathering phase involving Healthcare stakeholders while also adhering to the Software Development Life Cycle industry best practices.

• Translated business requirements into UML such as Use Case diagrams, Activity diagrams, Process Flow diagrams using MS Visio, to provide enhanced visualization for the technical team.

• Prepared business documents like BRD, FRD and test documents like test cases, test plan document to compliment the development process.

• Designed and maintained a scrum dashboard using JIRA for a Healthcare project, to track down requirements, user stories, test cases, defects.

• Collaborated with the UI team and sketched wireframes to model user experience screens and ensured they comply with the industry and organizational standards.

• Actively involved in data requirement analysis, designing database schema, and performed data extraction for ad-hoc requirements using SQL.

• Presented monthly, quarterly project KPI metrics and data deliverables to the business/stakeholders’ team through Tableau visualizations.

Cognizant Technology Solutions Sep 2013 – June 2017 Business Analyst - Associate Location: Kochi, India Sep 2016 – June 2017

• Provided customer service to clients like Direct Energy, XL Catlin through web development, and administered production support on a 24x7 basis by ensuring uninterrupted service.

• Oversaw web and database support to the Direct Energy operations team that included functionalities like consumer billing, processing of inbound/outbound EDI files.

• Translated high-level customer requirements and ideas into actionable technical modules and estimated the timelines needed to execute the requirements in order to achieve project deliverables.

• Actively involved in the design and creation of Tables, Views, Triggers, Cursors, Dynamic Stored Procedures, User Defined Functions, and other Transact-SQL (DDL, DML) statements for enterprise-level applications.

• Led Programmer Analysts and Programmer Analyst Trainees on two different projects and was responsible for the training and onboarding of new Programmer Analyst Trainees to help them adapt to the corporate culture.

• Collaborated with teams from different technical backgrounds to ensure high-quality product delivery and handled knowledge transition by setting up regular meetings and creating detailed documentation of both functional and non-functional requirements.

• Performed analysis such as Regression analysis, Logistic Regression to understand customer behavior and consumption pattern using R programming.

• Participated in the UAT phase along with Product owner for all the concerned modules prior to production move and worked with QA team to overcome any roadblocks. Programmer Analyst Location: Kochi, India Oct 2014 – Aug 2016

• Developed and provided production support to multiple large-scale enterprise web applications that served as an infrastructure data dashboard for over 64 facilities across India.

• Showcased strong analytical skills while applying complex logic to automate Building Management System from a manual monitoring process to an automated process, which reduced the cost of labor by approximately 30%.

• Managed projects with minimum supervision that involved client requirements while delivering the same with compliance to Cognizant policy and was able to meet and exceed all expectations.

• Developed Business Requirement Documents and User Stories based on requirements and performed analysis of relevant metrics to identify risk areas that call for continuous improvement.

• Facilitated Defect Review meetings and Sprint Retrospective sessions with developers, QA leads, managers, Product Owners and suggested enhancements to existing applications from business perspective and provided solutions to existing roadblocks.

• Secured First Place in ‘Technology T20 – The Battle of Technovation Titans’ event during the FY 2015- 16.

• Won the “Rising Star Award” for being able to learn, adapt and perform exceptionally over a short span of time during the FY 2015-2016.

Programmer Analyst Trainee Location: Chennai, India Sep 2013 – Sep 2014

• Developed a web application that was launched over 20 facilities across 7 cities in India exclusive for the inhouse gym users, which facilitates both registration and social networking.

• Assisted Senior Project members with project tasks and requirements by applying technical knowledge, skills and partnered with the Quality Assurance team to validate front end system functionality.

• Maintain documentation of all business processes, troubleshooting processes and installation scripts through Team Foundation Server.

ADDITIONAL EXPERIENCE

Kent State University

IT Support Assistant (Part-time) Location: Kent, Ohio May 2019 – May 2020

• Provide end-user technical support (onsite & remote) to academic/administrative staff and student employees which involves over 350 systems including 4 computer labs and help students overcome technical adversities, in order to ensure Kent State University – College of Business Administration’s successful business continuity.

• Assist in the design and implementation of interactive smart classrooms and aid the faculty in using the interactive equipment, thus providing an enhanced and competitive learning experience for the students.

• Maintain documentation of all business processes, troubleshooting processes and installation scripts through GitHub.

• Collaborate with teammates to prepare reports using Power BI and SharePoint applications summarizing day to day business activities and requirements.

• Facilitate live lecture recordings and assist in making it presentable for online courses, to support remote learning.

SOFTWARE EXPERIENCE

• Project methodologies such as SDLC, Agile Scrum, Waterfall, STLC.

• Database operating tool - SQL Server Management Studio, Oracle SQL Developer, MySQL Workbench.

• Front end development using HTML, CSS and scripting languages such as JavaScript, jQuery.

• Web application development involving .Net C#, MVC technologies.

• Testing methodologies such as Unit testing, System Integration testing, UAT, Performance Testing. TECHNICAL SKILLS

Languages: C, C++, .Net C#, HTML, JavaScript, R, SQL Tools: SQL Server, Oracle, Visual Studio, Tableau, Visio, JIRA EDUCATION

Master of

Business

Administration

Kent State University,

Ohio, USA

Major: Business Analytics Graduation: May

2020

GPA: 3.816

Bachelor of

Engineering

Anna University,

Chennai, India

Major: Mechanical Engineering Graduation: May

2013

GRADUATE SCHOOL PROJECTS

Predict Churn Rate for Verizon December 2019

Developed a predictive model (87% accuracy) with the help of R to predict and identify the potential churn customers, using Logistic regression.

Asset Management Optimization for Barclays March 2020 Redesigned the Underwriting system to use machine learning to run Credit Risk analysis by building regression and classification models to estimate key metrics - Probability of Default (PD), Loss Given at Default (LGD).

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