Back Office Professional
Resume:
Denisha Addison
Summary
Self-starter; highly motivated and goal driven with a record of accomplishment of establishing strategic plans in responding to emergencies and providing crisis intervention.
Identifies and resolves problems in a timely manner; Gathers and analyzes information skilfully.
Demonstrates accuracy and thoroughness.
Organized with the ability to multi-task; Adaptable to change; Possesses good time-management abilities.
Able to flourish independently in a high-paced environment as well as in a team oriented atmosphere.
Works efficiently while effectively meeting deadlines.
Adept to building strong working relationships with staff at all levels to maintain seamless business operations.
Excellent verbal and written communication skills
Proficient in Microsoft Office, Outlook, Windows 7 and Adobe Professional
Education
ASA College - Brooklyn, NY
AA in Criminal Justice in Criminal Justice
West hill High School - Stamford, CT
High School Diploma
Skills
Business operations
Operations
Excellent verbal and written communication skills
Self-starter
Windows 7
Microsoft office
Outlook
Team Lead
Customer Service
Operation
Office Experience
Work Experience
Brinks INC (Phoenix, AZ) Mar 2020 to July 2020
Armed Vault Processor
Checking liability in and out facility
Processing the liability
Maintaining the liability inventory
Preparing liability for delivery
Functioned in armed environment
Williams Lea (Sandy Springs, GA) Nov 2017 to Nov 2019
Office Services Team Lead (Relocation to Phoenix due to family emergency)
Data Entry
Overseen the Office Services/Mail room
Operated Pitney Bowes Postage machine
Handled USPS, UPS AND FED EX packages, Vendor Coordination.
Provided exceptional service to real estate clients and personnel
Effectively manage the distribution of confidential and time sensitive materials
Process high volumes of incoming and outgoing mail
Deliver mail, packages and other sensitive materials to the client location
Effectively follow applicable distribution procedures
Provide updates to associates, managers and client on deadlines
Demonstrate continuous effort to improve operations, streamline work processes by recommending adjustments to the quality of production
Williams Lea (New York, NY) May 2016 to Oct 2017
Records Associate/ Office Services Associate (Better opportunities)
Performed data entry of all pertinent records into the records management database
Process high volumes of incoming and outgoing mail
Handled sensitive and/or confidential materials
Effectively manage the distribution of confidential and time sensitive materials
Effectively communicated with management and clients on deadline readiness
Prepared records for off-site storage
Located files at client's request for temporary use outside of the department
Followed up on files that were released externally to ensure records were returned timely
Monitored operations to ensure that employees met production standards
Generated reports from the records management database as requested
Competently assisted with reception coverage which included managing multiple phone lines and visitor check-ins
Provide high-level assistance to office equipment as needed
Novitex (New York, NY) Feb 2016 to Apr 2016
Guest Services Associate (Temp position Contract Ended)
Effectively maintained logs, created spreadsheets and read reports
Maintained the highest level of customer care while demonstrating a friendly and cooperative demeanor
Demonstrated flexibility in satisfying customer demands in a high-paced environment
Consistently adhere to all business and safety procedure guidelines
Demonstrated continuous effort to improve operations, decrease turnaround times, and streamline work processes
Daily interface with managers and colleagues to ensure that projects are completed quickly, safely and according to specifications
Participated in cross training exercises by leading training classes
Swiss Post Solutions (New York, NY) Dec 2014 to Feb 2016
Mail Associate/ Office Associate (Better Opportunities)
Responsible for sorting, logging and distributing incoming and outgoing mail
Sorted mail and other documents and distributed to the appropriate location
Effectively maintained logs, created spreadsheets and read reports
Maintained organizational charts for management
Demonstrated high level of attention to details
Effectively managed internal system database
NYCHA (Brooklyn, NY) Jan 2013 to May 2013
Temporary City Service Aide (Better opportunities)
Responsibilities consist of cleaning and maintaining the grounds, public places and stairways of public housing developments, maintained compactor room; washed walls of buildings, striped, buffed, seal and wax floors; perform other related duties.
Rav Security (New York, NY) Feb 2012 to Apr 2012
Temporary Events Security Officer (Seasonal)
Responsibilities consist of providing security for various events, customer service, patrolled building to ensure safety of assigned area, performed security checks by x-ray, screened for identification, metal detection, dangerous objects, and utilized radio communication.
FJC Security (Brooklyn, NY) Nov 2010 to Jan 2012
Shelter Security Officer (Better Opportunities)
Responsibilities consist of providing customer service, switchboard, clerical duties, and patrolled floors to ensure safety of assigned area
Performed security check by x-ray, screened for identification, metal detection, dangerous objects, and utilized radio communication.
Eastern Security (New York, NY) Sep 2010 to Nov 2010
Temporary Corporate Security Officer
Responsibilities consist of providing customer service, greeted and directed clients, screened for identification, patrolled exterior and interior grounds, used radio communication, accurately received and transmitted messages.
The Home Depot (New York, NY) June 2006 to Nov 2010
Sales Associate
Responsibilities consist of cutting keys; maintained inventory; data entry.
Assisted customers with purchases, provided conflict resolution, communicated with various departments within company; merchandised, maintained vendor contact.
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