Manager Customer Service

Personal Data:-Date of Birth:**th Aug ****. - Nationality:Tunisian. - Marital:Married with Qatari resident. Education:

● Masters degree production management: Quality management

● Bachelor’s degree, Human Resources Management Diploma, Faculty of Economics and Management

● High school Management Diploma

Work Experience:

Personal Data:-Date of Birth:28th Aug 1991. - Nationality: Tunisian. - Marital: Married Education:

● Masters degree production management: Quality management

● Bachelor’s degree, Faculty of Economics and Management, Human Resources Management Diploma

● High school Management Diploma

Work Experience:

Commercial Manager in Bella Vista Travel (since February2017) Commercial Manager Responsibilities: Lead and organize communication campaigns and events, ensuring all logistics needed. Designing and implementing a strategic sales plan that expands company's customer base and ensure its strong presence.

Promotional director in Carthage Travel and Events (January2016 – February2017) The main core of this job is to organize and managing campaigns to promote the company services, communicating

, maintaining and developing client relationships; providing leadership, motivation, direction and support to my team; ensuring excellent customer service and quality delivery . Customer service representative Express Voyages (Jan 2014 – DEC 2015) The core of this work is more highly in communication with the client; deal directly with customers either by telephone, electronically or face to face; respond promptly to customer inquiries; handle and resolve customer complaints. During this role I learned more how to understand my client, what he wants. Executive Director of “Tunisian Mediterranean Environmental Association” (Since 2013) TMEA it’s an association working for Environment, supported by ministry of environment, TMEA was born out of action programs called “Touns el meziéna” and the clean green projects. Main activities : organize workshops, environmental events and initiatives. Coordinate and implement various programs related to the urban environment, waste management and plantation. Live animation sessions presenter in Radio” C’est la Vie Tunisia”. (SEP2009 – Dec2015) This role involved creation the tone and style of radio output and establishing a relationship with listeners Courses: *AMADEUS system / AGILIS system / English Certificate level 3 from OPEN SCHOOL SFAX Graduation projects: *Master’s Graduation project in NOVOGEL export international company.

*Training in STTC Sfax (TUNISIAN COTTON PROCESSING COMPANY).

*Training in Tunisian Civil Aviation and Airports Authority. Languages: Arabic: Mother tongue/ English: Good reading, writing and verbal skills/ French: (Excellent) Computer Skills: Outlook - MS Office: Excellent user of MS (Word/Excel/PowerPoint) - Internet surfing Windows 10 professional user. - 60 words per minute typing. Hobbies: Events organization / Radio presentation / Fitness Coaching

.Attention to my request is highly appreciated Taysir Ziadi

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