Customer Service Support
Resume:
Ahmad
Hawari
Address:
Selangor, Kuala Lumpur, Malaysia
Telephone:
Email:
*************@*****.***
Date of birth:
06.04.1990
Material status:
Single
Nationality:
Syria
Skills:
• Microsoft Office
• Multitasking skills
• Team contribution
• Marketing communications
• Collaborative
• Deadline-driven
• Highly organized
• Self-starter
• Team player
• Customer Relations CRM
• Information Technology
• Technical support
Professional Summary
I have a diverse experience in Customer service in a busy call center and Information technologies. Skilled communication and consistent follow-through have resulted in increased responsibility. Proven ability to provide exceptional customer service in a fast-paced environment. Detail-oriented and dedicated to achieving goals in a timely manner.
Professional Experience
10/2017 – Current
Customer Support Executive SELLBYTEL Group Kuala Lumpur, Malaysia
• Answer clients requests and complaints to appropriate specialists
• Update clients about their requests and complaints status accordingly
• Gather client's feedback, identity problem trend and report to supervisor for discussion or service
enhancement
• Provide full support to end user following protocols agreed between SELLBYTEL and our client, focusing on quality and appropriate communication, using CRM
• Resolving and accurately logging customer requests with highest level of professionalism, ideally in a single chat/telephone call. Services may include providing general company and policy information, responding to account status escalating customer requests. Issues and complaints that are beyond the training level provided, using good judgment and initiative
• Monitor team members' performance daily
• Perform other tasks assigned by management with
competence
Education
2009 – 2012
Microsoft IT Certification
MCP, MCSA, MCSAm, MCSE
Languages
English – C1/C2
Arabic – Native
Ahmad
Hawari
Address:
Selangor, Kuala Lumpur, Malaysia
Telephone:
Email:
*************@*****.***
Date of birth:
06.04.1990
Material status:
Single
Nationality:
Syria
Skills:
• Microsoft Office
• Multitasking skills
• Team contribution
• Marketing communications
• Collaborative
• Deadline-driven
• Highly organized
• Self-starter
• Team player
• Customer Relations CRM
• Information Technology
• Technical support
Professional Summary
I have a diverse experience in Customer service in a busy call center and Information technologies. Skilled communication and consistent follow-through have resulted in increased responsibility. Proven ability to provide exceptional customer service in a fast-paced environment. Detail-oriented and dedicated to achieving goals in a timely manner.
Professional Experience
02/2013 – 04/2015
IT Administrator World Horizons Ltd Damascus
• Updating and monitoring IT user accounts.
• Maintenance & management of the Critical Windows based Server Environment.
• Maintaining up to date Antivirus levels on all machines company wide.
• Working on Active Directory accounts, configuration of Windows O.S and clients
• Managing and monitoring of backups in multiple
locations.
• Providing maintenance support and break fix solutions.
• Follow Documented processes i.e. implementing
change control procedures.
• Liaising & meeting with external suppliers of IT services.
• Producing reports for senior managers.
• Troubleshooting technical problems and implementing solutions.
• Purchasing of IT Equipment and software in line within agreed budgets.
• Responsible for the fast and accurate troubleshooting of reported faults.
• Providing technical support via helpdesk systems for a wide range of internal & external applications
Education
2009 – 2012
Microsoft IT Certification
MCP, MCSA, MCSAm, MCSE
Languages
English – C1/C2
Arabic – Native
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