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Registered Nurse Employee Relations

Santa Cruz, CA
July 26, 2020

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Wendy Dennis 651-***-**** 261 Dry Creek Road Aptos, CA 95003


Dynamic leader with broad areas of clinical expertise with emphasis on quality, engagement and change management. Self-motivated, innovative and goal-oriented management professional committed to ensuring successful and efficient teams which result in growth and sustainability for organizations. Dedicated team player skilled at mediation and conflict resolution. Drives company growth by successfully leading teams through change and managing productivity.


Project management authority

Strong presentation skills

Strategic planning capability

Planning and development

Accomplished leader

Promotes positive behavior

Project planning and development


Human resources management

Employee relations

Advanced problem solving

Dedicated team player


Six Sigma Certification

Team Building



Assistant Chief Nursing Officer – Regional Medical Center (San Jose, CA)

August 2019 - Current

Responsible for the administrative leadership and overall nursing management of 650+ FTEs with budgetary responsibility of $75 million for all inpatient services

Emergency Department Volume: 90,000 visits annually

From 2019-2020 a 38% reduction in HAIs

75% reduction in HAPIs

Sepsis Joint Commission Certification Survey with no findings

Reduction in ventilator days from 4.3 to 3.2

2019 - $1.4 million reduction in premium pay

Discharge 25-29% patients discharged before 1pm

Nurse Leader Rounding 90%

Employee Rounding 97%

Deployed and completed Charge Nurse Certification Classes

Development of Unit Based Councils

Implemented preceptor training and new grad orientation

Assistant Chief Nursing Officer - Dameron Hospital (Stockton, CA)

June 2017 – August 2019

Responsible for the administrative leadership and overall management of 575 FTEs with budgetary responsibility of $55 million

Services responsible for: Cardiothoracic Service Line, telemetry, critical care, medical-surgical, orthopedic services, bariatric services, emergency services, surgical services and nursing support services

Plan and lead change regarding quality of care and operational enhancements

Conversion to centralized cardiac monitoring resulting in 100% hospital coverage with a $250,000 annual savings in labor cost

Writing and maintaining contracts

Manage union relations for three separate contracts

Developed Leadership training program for all levels of nursing leaders

Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare, Medicaid and Title 22 regulations

Skillfully developed departmental goals, objectives, standards of performance, policies and procedures

Increased outpatient Cath Lab business by 300%

Confidently manage the overall operation of nursing services and patient care, safety risk management, teammate satisfaction, quality index scores, and facility maintenance

Director of Telemetry and Cath Lab - Dameron Hospital (Stockton, CA)

November 2015 - June 2017

Human resource management and staff development of 100 FTEs (RN, LPN, CNA, Tech)

Development and mentoring of managers for Telemetry and Cath Lab

Budget preparation and management for two 30 bed units

Budget preparation and management for Cath lab that does 250+ procedures a month

Oversee both departments and leading the development of the Cardiovascular/Cardiothoracic Service Line

Lead the CLABSI/SSI committee and succeeded in a o CLABSI rate since 2016

Participate in numerous LEAN projects and initiatives

Director of IMTA - Medical/Surgical/Telemetry - Ochsner Medical Center (New Orleans, LA)

May 2014 - October 2015

Human resource management and staff development for 100 FTEs (RN, LPN, CNA)

Budget preparation and management for 46 bed unit

Developed and managed medical-surgical service line

Identified and developed process and procedures for improvements in the day to day functioning of the department

Organized the department in accordance with administrative guidelines in order to provide specified nursing services to meet the legal, organizational and medical staff guidelines

Monitored Infection Control and Critical Incidents, Risk Management and Quality Improvement plans

Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs

Recruited, hired, trained and coached on average 20 new employees per year

Composed, interpreted and communicated new or revised policies

Director of Surgical Services - Phillips Eye Institute (Minneapolis, MN)

March 2013 - May 2014

Human resource management and staff development for 60 FTEs (RN, Surgical Techs, CNA, Schedulers

Managed and coordinated daily operations of 15 room OR, Sterile Processing, Pre-Admissions

Plan, organize and execute all clinical functions

Purchasing for all departments

Preparation and management of multi-million dollar budget

Coordinate implementation of disease management/wellness systems in coordination with physicians

Participate and lead LEAN projects and initiatives

Patient Care Manager - Cardiac, Neurology, Renal - Allina Health, United Hospital (St. Paul, MN)

February 2008 - February 2013

Minimized staff turnover through appropriate selection, orientation, training, staff education and development.

Responsible for over 100 FTE's (RN, CNA, Tech and HUC)

Budget preparation and management for 39 bed telemetry step-down unit

Oversee all unit operations

Achieved Joint Commission Primary Stroke Center Accreditation

Program development and project management

Managed Cath Lab with 2 Interventional, 2 EP, 1 hybrid room and 14 bed pre/post unit

Managed 4 bed inpatient dialysis suite

Education and Training

MBA in Nursing


Walden University, Minneapolis, MN

Master of Science in Nursing


Walden University, Minneapolis, MN

Associate of Science in Nursing


Inver Hills Community College, Inver Grove Heights, MN

Bachelor of Science in Elementary Education


University of Wisconsin - River Falls, River Falls, WI


California Registered Nurse License

BLS Certification

ACLS Certification

LEAN Green Belt Certification

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