Customer Service Sales

A

PRESCILA O. PIMENTEL

Work Experience

Mobile: +974-****-**** Email: ****************@*****.***

Age: 27 Nationality: Philippines

Address: Abu Hamour, Doha, Qatar

Degree Holder – Bachelor of Science in Office Management ( 2012 - 2015)

– Certificate in Computer Hardware Servicing ( 2009 – 2011) Language: Fluent in English

Profile

Skills • Analytical and problem solving skills

• Excellent communication both written and oral Time management skills

• Decision making skill

• Computer skills include MS office and Excel

• Exceptional customer service

• Professional attitude at all times

• Able to do multitasking

Customer Service

Merch Trading Company WLL

Midmac Round about, Doha

June 10, 2018 – May 4, 2020

• Doing all transaction in the cash counter.

• Preparing good receipts voucher for local deliveries.

• Balancing Cash on hand and Cash sales versus on the system.

• Preparing daily sales report and summary report of all transaction.

• Answering e-mail from supplier.

• Sending daily report to the management and monthly sell out report to all suppliers.

• Preparing local orders to all suppliers.

• Preparing incentive report and attendance report.

• Preparing shop summary expense.

• Monitoring shop supplies.

• Filing documents.

• Handling customer calls and complaints.

Customer Service

Representative -Teller

Metropolitan Bank and Trust

Company (METROBANK)

Manila, Philippines

November 16, 2016 to

February 27, 2018

• Processes cash/check deposits, withdrawals, check encashment, fund transfers, remittance payments and other banks products and services.

• Conducts signature verification and posts transaction adjustments to the Current Account /Savings Account (CASA) Terminal.

• Handles outward clearing operations and performs end of day cash balancing.

• Responds to customer needs including cross selling of bank products and services.

Continuation of work experience continued on next

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Continuation of work experience…

Account Receivables 1

Humble Beginnings Trading Co.

(Inspira Prime International)

Manila Philippines

July 2015 to October 2016

• Daily monitoring of In house sales nationwide

• Encoding of text of passbook of all stores

• Transferring to excel and follow up call of daily sales (In house)

• Reconcile Variance on Store Sales

• Incoming payment to Sap

• Filing and Organizing documents

• DR Posting

Admin Secretary

JCB Construction Corporation

Kalinga, Philippines

April 2015 to July 2015

• Responsible in organizing the project and office files including payroll documents, project billing summaries, worker’s compensation documents, blueprints, contracts and supplier invoices.

• Update and keep track of the cost of building materials and labor for each project.

• Sort mails, submit construction permit requests, schedule meetings and make copies of documents for construction bids and projects.

• Works with Ms excel for employee payroll

Examination

Passed

Civil Service Examination-Professional Eligibility Saint Louis University, Bonifacio St., Baguio City, Philippines October 26, 2014

National Certificate III-Bookkeeping

TESDA Certificate (Technical Education & Skills Development Authority - Government) Academic Scholar

Certificate of Recognition

Cordillera Career Development College (School Year 2012-2013) Awardee, Distinction in Office Management

Recognition of exemplary performance and achievement in internship Cordillera Career Development College (April 2015)

Certificate in Computer Hardware Servicing

Saint Louis College of Bulanao (2009-2011) Bulanao Tabuk City, Kalinga Awards

Received

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