Employee Relations Manager

Jennifer Battistelli

***@***********.*** / 901-***-****

Professional Profile

Business professional with combined experience and education in business management, marketing, and human resources. Highly organized with exceptional skills in both verbal and written communication. Proven ability to motivate and lead others in a fast-paced, deadline driven environment. Proficient in Microsoft Office, Excel, Word, Power Point and adapt easily to new programs. Resume Writer/Career Support Coordinator

Jen’s Resume Rescue, Iowa City Area, Iowa

January 2000-Present (part-time)

• Review and refresh resumes for job seekers including standard cover letters and LinkedIn profiles

• Provide career support to clients: job search strategy, negotiation skills, interview prep, and networking

• Specialize in assisting job seekers with career gaps or those looking to pivot career in a new direction

• Match recruiters with qualified candidates in Office Administration, Information Technology, Customer Service, and General Labor

Business Owner/Office Manager

Battistelli Management Group, LLC, Olive Branch, Mississippi January 2012-April 2019

Business Owner/Partner in IT consulting business that provided customized SAP software solutions to Fortune 500 companies

• Client industries included aerospace, agricultural/farming equipment, automotive, biotechnology, and commercial cleaning equipment

• Business was profitable in the first year with increased profits each additional year resulting in agreement with client company Nov 2018

• Established company brand that differentiated business from other consulting agencies by focusing on; integrity, excellent customer support, and delivering measurable results

• Developed Customer Relationship Management strategy that ensured timely information on upcoming contract opportunities and contractor availability

• Designed pricing strategy that increased profits while remaining competitive

• Coordinated technical recruiting program that focused on highly skilled and experienced talent

• Created and maintained consultant profiles reflecting work history and skills

• Prepared, reviewed, and amended client partner contracts

• Secured insurance coverage for client sites in compliance with client contract requirements and workers' compensation law

• Assessed new locations for: cost of living, temporary housing, and transportation options to reduce costs and increase profit margins

• Responsible for coordinating travel schedules, purchasing, accounts payable, and accounts receivable 2 Battistelli

Employee Relations Supervisor

ServiceMaster Corporation, TruGreen Division, Memphis, Tennessee Human Resources Administrative Assistant October 1997-March 1998 Employee Relations Supervisor March 1998-December 1999

• Assisted the Director of People Services with multiple projects and coordinated regional meetings

• Part of People Services team dedicated to fast paced acquisition of landscaping companies

• Coordinated payroll and related tax information for Canadian branch of TruGreen

• Created and maintained Access tracking program for drug screens and criminal background checks

• Coordinated yearly employment surveys for all TruGreen employees

• Liaison to the Legal and Risk departments in preparing and updating case files related to People Services Founder/Director-Volunteer

Who Ya Know Network, Olive Branch, Mississippi

Established 2017-current

• Created business networking group that allows small business owners, volunteer organizations, and job seekers/volunteers to connect and share information and opportunities

• Organization is group sourced and directed by volunteers with different backgrounds and skills

• Obtained trademark, set up Facebook, LinkedIn, and established initial website

• Coordinate group sponsored charity events

• Assist small businesses with marketing and connect job seekers with job opportunities Academic Memberships

Student Ambassador, volunteer position, University of Mississippi Sigma Alpha Lambda, academic honor society, University of Mississippi Ole Miss ISACA, student organization, University of Mississippi Phi Beta Lambda, student business organization, University of Mississippi Phi Theta Kappa Alumni, academic honor society, University of Mississippi Phi Theta Kappa, academic honor society, Northwest Community College Education

Bachelor’s Degree in Business Management, December 2018 Minor in Entrepreneurship

Focus in Human Resources and Marketing

University of Mississippi

Associates Degree in Business Administration, 2015 Northwest Community College

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