Customer Service Staff

KYLAH P. DURAN

Mobile: +971-**-***-**** Email: ********@*****.*** Address: Al Regga, Dubai UAE

SUMMARY

Enthusiastic and hard-working Restaurant Supervisor with a winning attitude and desire to deliver an exceptional with more than (10) years dining experience. Skilled at training staff to the highest standards of customer service, ensuring increased customer satisfaction, reduced staff turnover and a rise in sales through upselling techniques.

CORE COMPETENCIES

Inventory control, Motivational leader, Customer service, Resourceful problem solver, Employee relationship, Talent development, Training.

PROFESSIONAL EXPERIENCE

Restaurant Supervisor

Pizzeria Uno Chicago grill, Dubai UAE - April 2015 – May 2019

Hire and schedule front of house staff.

Professionally respond to customer concerns and complaints.

Manage and train multiple staff members.

Ensure high standard of customer service are maintained.

Supervise the billing procedures and ensure that the results are correct.

Handling food and non-food inventory

Reporting to the Restaurant Manager and present suggestion and recommendation.

Take care of all the administrative works related to the outlet.

Coordinates with engineering when repairs or modification need to be done.

Ordering of food and non-food items.

Checking the hygiene of the staff.

Responsible for staff discipline, if need to be given a disciplinary action.

Supervise the staff and assigned designated work.

Briefing the staff before the operation and give all the information and instruction if there is new memo from the management.

Checking the quality of food and beverage items in terms of presentation, temperature and

Quantity.

Communicate with customer to promote satisfaction in fast paced, high pressure settings.

Ensure the cleanliness of the outlet.

Ensure that all equipment for preparation and operation is clean and polished and if needed to be repair.

Front of House Supervisor

Café Havana (BINHENDI ENT.) Dubai UAE - 2007 – 2015

Efficiently resolved problems or concerns to the satisfaction of all involved parties.

Oversee proper and efficient communication between the front and back of house.

Train new employees.

Handles guest complaints.

Ensure that the staff are highly motivated.

Ensure that the staff is aware of the provision of Health and Safety regulations according to local laws and regulation.

Organize and daily briefing of the staff and ensure that service staff information are correct and accurate.

Provides continuous training for the staff in all service related areas, as well as dealing with customer, suggestive selling, service skills, and product knowledge.

Prepares daily hand over log book with details.

Book and manage reservations for private parties.

EDUCATIONAL ATTAINMENT

Bachelor of Science in Hotel and Restaurant Management – 2003 (Our Lady of Fatima University, Philippines)

I wish to inform you that the information given above are true and accurate for the best of my knowledge.

Kylah P. Duran

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