Manager Sales

AMAURIS BAEZ TACTUK

New York, NY *****

*******@*****.***

(917) 699 - 4038

Authorized to work in the US for any employer

Beverage Manager / Assistant General Manager

Zengo NYC / La Biblioteca NYC - New York, NY

June 2011 to Present

• Lowered the beverage cost from an average between 14% to 15%, to an average between 12%.5 and 13.5%.

• Redesigned and cured a Tequila/Mezcal list with over 440 different agave expressions.

• Designed cost effective and speed-driven cocktails, maintaining the quality standards and improving the volume.

• Responsible of all the liquor and side bar purchases by contact with the vendors or the Beverage Media website.

• Schedule bartenders, food runners, busboys and barbacks using HotSchedules, taking in consideration the budget, private events and volume of expected guests.

• Conduct weekly inventory.

• Redesigned some of the Excel sheets used by the restaurant for Tips tracking, payroll, PNL and budget.

• Redesigned the workflow of the ALOHA POS, improving the speed flow of orders, generating over 200k in sales.

• Daily sales cashflow conciliation.

• Assisted in the creation and logistics of brunch service, resulting in an increment of approximately 1.3millions in sales. Network Administrator

Bridgecom Call Center - Santiago

January 2008 to April 2010

• Installed and maintained Windows Server 2008 and Active Directory, as well as created groups and resource policies.

• Successfully migrated the existing network infrastructure from 10BaseT to Gigabit network, with new wiring, NIC cards, Cisco routers and switches, increasing the network reliability and scalability.

• Understanding and performing on site hardware and software troubleshoot and repairs for workstations.

• Assessed hardware upgrades to the workstations and network infrastructure.

• Conducted weekly inventory of all IT equipment, as well as their decommission if needed. Network Director, Instructor and GNU/Linux Instructor Academia Código Libre Dominicana - Santiago

August 2005 to April 2010

A

WORK EXPERIENCE

• Responsible of conducting research of the use, implementation and scalability of Satellite, DSL, T1, ATM, Wi-Fi, networks amongst others; as well the documentation and creation of DIY manuals or scripts.

• Configured a network based on Cisco Routers and Switches, using VLAN, Trunk Protocols and OSPF.

• Trained students in network hardware, configuration and standards under Cisco, Linux and Windows environment. Network Administrator

Mundo 1 Telecom - Santiago

January 2007 to October 2008

• Provided adept customer service-related issues, with the help of Cacti ticket service, assisting remote users via Remote Desktop, VNC and/or TeamViewer.

• Successfully designed and implemented a script-based Load Balancing between DSL and a Satellite data network, saving the company thousands of dollars in equipment; translating in better VoIP and Internet data quality for 500+ customers.

• Assisted the Sysadmin in the implementation of a Proxy Cache server using SQUID.

• Monitored daily backups scheduled through Crontab and customized shell script on Linux systems. Technical Support

Hospital Regional Universitario José María Cabral y Báez - Santiago June 2000 to August 2004

• Configured and installed equipment such as desktop/laptop/workstations, printer and scanners off 400+ terminals.

• Provided troubleshooting support and repair malfunctioning software and hardware.

• Assisted on the creation of a general inventory system for the hospital.

• Escalated critical issues to upper management as per policies. Associates of Applied Science in Computer Networking Technical Carrier Institute TCI - New York, NY

2014 to 2016

Associates of Applied Science in Computer Programming Centro de Tecnología y Educación Permanente TEP - Santiago 2005 to 2007

None

Load Balancing

VoIP

LAN

Active Directory

DNS

Linux

Network Firewalls

WAN

EDUCATION

SKILLS

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Microsoft Windows Server

Network Infrastructure

System Administration

Network Support

TCP/IP

Microsoft Windows

VPN

DHCP

Operating Systems

Microsoft Exchange

Network Monitoring

Help Desk

EIGRP

Ethernet

OSPF

Network Administration

Shell Scripting

BGP

FTP

Network Engineering

TIPS Certified

Proper serving and handling of alcoholic beverages according to SLA, as well as de-escallation of issues caused by intoxicated guests.

Technical Support: Customer Situations — Highly Proficient July 2020

Responding to technical support situations with sensitivity. Full results: Highly Proficient

Technical Support — Highly Proficient

July 2020

Performing software, hardware, and network operations. Full results: Highly Proficient

Basic Computer Skills: PC — Highly Proficient

July 2020

Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems. Full results: Highly Proficient

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CERTIFICATIONS AND LICENSES

ASSESSMENTS

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