Jorge Mancera - Exchange Engineer

ABOUT

PROFESSIONALISM

COMPETENCIES

PROFILE

* ***** ************** ** ***** services including Office 365 as well as work with Administering users, permissions, policies and governance.

* **ars in the field of information technology managing systems.

In-depth knowledge and hands-on experience with Microsoft Exchange, Skype-for-Business and Offfice 365 Cloud, SharePoint online and OneDrive online as well as Microsoft Office apps online.

Azure Active Directory Tenant implementation with Azure AD Connect and ADFS for Single Sign-On.

Experience with SQL instances in the cloud and management of Active Directory in cloud applications.

Skilled in messaging best practices and capable of applying best practices to the cloud environment.

Scripting knowledge (PowerShell, etc.) for administration, operations, configuration, and reporting on cloud operations.

Set user connectivity policies for Office 365.

Automated user licensing process for Office 365.

Created shared mailboxes in Office 365.

Converted user mailboxes to shared mailboxes in Office 365.

Implemented and configured data loss prevention (DLP) in Office 365.

Identity Manager 2016, Azure AD Connect and ADFS experience in management of Office 365 and Azure cloud environments.

On-premise and cloud solutions with Azure, Exchange Online and Office 365.

Collaboration with other teams to provide right level of agility within a defined delivery process.

Experience interacting with customers and appropriate representatives to analyze, validate, specify, verify, document and manage requirements.

A strong understanding of Microsoft technologies (Windows Server, Active Directory, Azure, office 365, PowerShell, ITIL, ILM, FIM, MIM, Microsoft Federation.)

Understanding of Cloud Network management and user administration.

Provide guidance during design, build, and run activities to ensure success from lab to released solutions

Lead pre-production and production deployment, configuration, testing while ensuring best practices are followed and recommendations communicated.

Provided support to the Project Management teams in regard to deployment and integration.

Experience working on a cross functional team with formal Architecture & Design methodology framework.

Adaptation skills: ability to proactively manage unexpected and complex situations.

Independent self-starter and quick learner who is able to work well under pressure and tight timelines.

Experience with server monitoring tools, and thorough understanding of Active Directory DC design, Schema, OU design, AD replication topology, and DC backup/restore procedures.

Experience with virtualization deployment and management via VMware, V-Sphere, and Hyper-V.

Business knowledge of Cloud Computing models, architecture and implementations in relation to Office 365.

utilizing the AAD Connect synchronization engine, Licensing and PowerShell connectors.

Provide support for problems relating to Active Directory federation services (ADFS).

Office 365 Tenant implementation with Azure AD Connect and ADFS for Single Sign-On.

Manage users and groups in Azure AD/Office 365

Incident/problem determination and resolution on a 24x7 support basis.

Ensured that end to end optimal performance, capacity and availability of the Office 365 for all clients.

Perform Service Requests based on Standard Operating Procedures.

Provided technical guidance for migration, configuration and deployment of Office 365.

Managing and maintaining users, computers and groups in domain.

Resolved tenancy technical issues and monitored Office 365 Systems.

SKILLS

Microsoft Exchange Servers

Office 365

Skype-for-Business Online

Microsoft PowerShell

Microsoft Active Directory

DirSync, AD Sync, ADFS

Policy Administration

Governance

User Permissions

Cloud Servers

Identity Management

Microsoft Identity software

Microsoft Federation Services

Exchange Online Protection (EOP)

VMWare/VSphere, VirtualBox, Virtual Machine, Microsoft HyperV

PROGRAMMING: Visual Basic, PowerShell, PHP, Java, SQL, C#

SOFTWARE: Microsoft Office, Adobe

Verification & Validation

ITIL

BB&T Bank

Birmingham, AL

January 2020 – Present

SENIOR SYSTEM ADMINISTRATOR

PROTECTIVE LIFE

Birmingham, AL

Nov 2018 – Dec 2019

Maintain, troubleshoot, administer, and manage Microsoft Active Directory includingDNS, DHCP, and Group Policy.

Maintain, troubleshoot, administer, and manage Microsoft Exchange 2016/Online with knowledge of DAGs, Databases, RABC, patch management.

Maintain, troubleshoot, administer, and manage Skype for business 2015/Online and office 365.

Administration and Management of VPN setup/Client configuration

Administration and Management of Citrix VDI activities

Exchange server Administration and Maintenance works.

Outlook Configuration and Troubleshooting

Analyze Email flow issues and troubleshooting

Skype for Business setup and administration

Skype for business IM/Audio/Video/Sharing/Enterprise Voice management

Handling Active directory environment and Administration

Antispam Rules creation and management

Onboarding and Offboarding process

Patch management and Services monitoring

Day to day End user tickets related to OS, Email and Skype.

Servers certificate management

File servers share folder access and permission activities

Office365 Portal Administration and Reporting activities

Knowledge of F5 Load balancer

Worked with Network team closely on VPN and VDI related tasks

Servers troubleshooting and Administration.

SENIOR OFFICE 365 ADMINISTRATOR

Managed Exchange Office 365 cloud, Skype-for-Business online. Also responsible for user administration and support as well as troubleshooting.

White listed domains and created email rules in Proof Point.

Configured Azure AD Connect and ADFS for Active Directory synchronization/Federation with Azure Active Directory.

Resolved tenancy technical issues and monitored Office 365 Systems.

Have worked elaborately on MS SharePoint Administration.

Enabled Skype-for-Business feature for Office 365 migrated users.

Worked with Microsoft support to resolve Skype Client compatibility issues with the VDI environment

Created PowerShell Functions to automate daily tasks such as creating new users, enabling Skype, providing access to mailbox and calendars, creating shared mailboxes, and creating hybrid groups with permissions.

Troubleshot Skype and Outlook clients.

Enabled 2fa for users with admin privileges.

Configured Surface Hubs.

Managed Go-to-Meeting accounts for end users.

Identified operational problems and contribute to their resolution, providing appropriate information to specialists, users and managers.

Ensured that incidents and requests are handled according to agreed procedures, ensuring that documentation of the supported components is available and in an appropriate form for those providing support.

Created and maintained support documentation.

To carry out agreed operational procedures of a routine nature and contribute to problem resolution.

AARP

Washington, DC

August 2017 – Nov 2018

Consultant - Implemented Office 365 with Lync/Skype-for-Business for an entirely cloud-based environment with One Drive and SharePoint. This project involved managing multiple Office 365 cloud tenants and users with Skype-for-Business, OneDrive and SharePoint.

Management of unified communication using Skype-for-Business online for all users, both Microsoft Windows and Mac users.

Assigned E5 licenses by script or using the Office 365 admin portal depending on number of users.

Enabled Skype Enterprise Voice online and configured settings for users.

Successfully ran the Skype Network Assessment Tool to determine if the external offices were ready to support Skype-for-Business.

Implemented Polycom Resource Manager for Polycom handsets for use with Skype-for-Business.

Configured Polycom VVX 501 for Executive admins to be able to handle calls for the Executives.

Configured Polycom Trio for Huddle rooms and meeting rooms.

Responsible for handling Skype-for-Business L2 support tickets and Skype-for-Business L3 engineering escalations.

Configured Skype-for-Business Online Call Quality dashboard and Skype-for-Business Call Analytics, as well as the Skype Auto Attendant.

Tested Skype on new devices.

Tracked and resolved certificate issues with Skype-for-Business and worked alongside the Microsoft support team to identify root causes. Created a process to review certificates before they expire.

Resolved issues where users were not able to dial out using Skype PSTN due to a Microsoft PSTN Outage.

Updated firmware for Plantronics headsets since there are Skype updates that prevent the headsets to be recognized by Skype.

Created Scripts to modify the Soft interface of the Polycom trio phone settings.

Helped the adoption team to create training materials for the Skype-for-Business adoption

Resolved Skype-for-Business issues where Executive Admins were not able to answer calls on behalf of the Executives.

SENIOR MICROSOFT EXCHANGE ENGINEER

AMERIGAS

Philadelphia, PA

March 2016 – August 2017

Consultant - Added Office 365 with Lync/Skype-for-Business, to current Exchange 2013 on premise.

Troubleshooting users and tenants provisioning in Office 365.

Configured mail flow with Office 365.

Set user connectivity policies for Office 365.

Automated user licensing process for Office 365.

Created shared mailboxes in Office 365.

Converted user mailboxes to shared mailboxes in Office 365.

Implemented and configured data loss prevention (DLP) in Office 365.

Configured in-place archiving to preserve email archives.

Configured or implemented journaling of email communications to secure a copy of all communications.

Defined corporate retention policies and tags for email messages in Office 365.

Secured Exchange by implementing online protection in Exchange online for spam filtering, anti-virus and threat management.

Switched over MX record in DNS settings for Office 365.

Configured auto-discover services for Office 365 post migration.

Verified Exchange web services and active sync functionality for Office 365.

Troubleshot issues with Federation and calendar sharing functionality.

Setup of voice policies as per the company requirement.

Installed Lync server 2013 for over 14,000 Employees, and including archiving of users for legal reasons using global relay

Monitored certificate validity for Lync and Exchange for information security.

Set thresholds for Lync networking utilization and monitored usage.

Implemented Lync 2013 and integrated with Exchange 2013 environment.

Tested Lync front end services with synthetic transactions and service assessment.

Configured Lync 2013 unified communications enterprise environment consisting of sixteen servers, a load balancer, and several media gateways, providing voice and video over IP, instant messaging, presence, web conferencing, video integration and unified messaging.

SENIOR EXCHANGE ENGINEER

ARES MANAGEMENT

Los Angeles, CA

Nov 2014 – Feb 2016

Consultant - Migrated Exchange 2013 to Office 365 and implemented Lync 2013/Skype-for-Business, and decommissioned the on premise forest and decommissioned several land line branches.

Performed cutover migrations to move customers to Office 365.

Coordinated with network security team to open required ports/URLs through Firewalls.

Coordinated with Cisco Unified Messaging team/Security team / Symantec DLP team to deliver customer requirement.

Provided validation of HCW.

Re- configured AAD Connect/DirSync and configured ADFS to meet Exchange Online requirements.

Enabled Lync feature for Office 365 migrated mailboxes.

Managed post implementation phase, pre-pilot, pilot and velocity migration.

Responsible for all design and architecture, both high and low level, as well as infrastructure build-out.

Responsible for all planning and documentation including project plan and migration plan.

Responsible for technical documentation and reporting including but not limited to project status reports, project closure report, project specific documentation, handover and training documents.

Enabled Lync feature for Office 365 migrated mailboxes.

Configured the Migration Tool (Bit Titan Migration Wiz) for Migrating the Mailbox Data to Office 365.

Created end-user instructions for migrating user pst content to Office 365 user mailbox.

Established and configured UM capabilities and migrated users with voicemail established on Unified Messaging to Office 365 with same functionality.

Mimicked the Exchange on premise DLP policies in Office 365 for supporting and protecting email and IM environments in cloud per Office 365 product capability.

Provided migration pre-requisites, as well as pre-migration validation and post migration validation.

Decommissioned Exchange 2013 servers after successful migration and verification of content and services

Deployed Lync Front End servers in a pool configuration for hosted services and Edge servers for external communications, allowing unified communications services both internally and for remote users.

Implemented Lync 2013 server and client.

Enabled users for Skype for Business functionality and assign conferencing policies.

Manually tested pool pairing features for Skype for Business and refined process documentation.

Continued support of Skype for Business deployment for IM, conferencing, A/V and telephony connectivity with integrated web services.

Added additional server to Edge pool for Skype for Business connections.

Configures SBA/SBC for branch site communication and resiliency of sip traffic.

MDM and mobile technology management for Lync clients, ActiveSync connections, and policy compliance.

Manage internal IM system - Microsoft Lync 2013.

Enabling the Lync accounts and also setting up Edge role and reverse proxy for the external sign in to work.

EXCHANGE CONSULTANT

NORTHERN TRUST BANK

Chicago, IL

Oct 2013– Oct 2014

Consultant responsible for migrating Exchange 2010 on premise to Exchange 2013 on premise.

Migrated the existing Exchange 2010 server deployment to Exchange 2013 with negligible downtime.

Trained users on changes to functionality, services, and Outlook features available.

and versified contents of migrated folders to ensure consistency post migration.

Executed and coordinated email migrations for approx. 1500 users.

Troubleshot issues with mailbox moves, monitored bandwidth and migration progress, and reported on status and any changes in planning that were necessary.

Tested and configured servers for upcoming migrations.

Assisted team in migration of Enterprise from Exchange 2010 to Exchange 2013 on multiple enclaves

Troubleshot issues with mailbox moves, monitored bandwidth and migration progress, and reported on status and any changes in planning that were necessary.

Nested 1,500+ Distribution and Security Groups within members using PowerShell.

Migrated over 500 Active Directory accounts between domains using PowerShell.

Provided Maintenance and Scripting to support Messaging Environments.

Created batches using scripting knowledge via PowerShell for eventual mailbox database moves to Exchange Online.

Utilized PowerShell to perform checks for Exchange Logs, Event Logs, General Exchange Administration and various other tasks.

Utilized PowerShell and other scripting skills to automate messaging processes and reporting.

Leveraged public folder migration scripts to move public folders and contents to Exchange 2013 environment and verified all items were successfully moved.

Active Directory migration between different domains and forest using ADMT tool.

Reported on AD sync issues, errors, and conducted manual syncs as required.

Managed the desktop environment using group policies in a Microsoft Windows Active Directory Environment. (Windows Server 2008/2012).

Managing user accounts within Active Directory, modifying permissions for access to pertinent network.

User administration via Active Directory Users and Computers, ADSIEdit.

Active Directory users and computers, sites and services.

Performed active directory backups and restore and carried out installation of new Windows 2012R2 servers.

Managed Active Directory users and computers and Exchange server.

Worked with Active Directory to create and manage domains, groups, and users.

Reset and configure user's profile through Active Directory.

Implemented and maintained an Active Directory Environment supporting end users within a Production Environment.

SYSTEMS ADMINISTRATOR

TATA CONSULTANCY SERVICES (TCS)

Atlanta, GA

May 2012 – Sep 2013

Responsible for systems administration (Exchange, network and SAP) and service/support desk training.

Messaging technical administrator responsible for the continued support of Microsoft Exchange2007/2010 and Lync 2010 unified communications environments in a high availability deployment.

Document control, including: build docs, server diagrams, architecture, user issues and change requests.

Troubleshot failed mailbox moves, monitored mailbox statistics, reported to management on progression, and made adjustments to plans as deemed necessary.

Created workflow processes and automation infrastructure

Mobile Device Management experience with iPhone, Android, and Blackberry devices.

Performed daily monitoring of Exchange software through native tools and SCOM.

Managed Exchange coexistence with 2007 and 2010 versions, created legacy namespace, and assisted users with connectivity issues.

Supported HUB, CAS and mailbox server roles for Exchange 2007, 2010.

Responsible for creating new user and shared mailboxes, distribution groups, and security groups.

Manage and maintain a Microsoft Exchange 2010 enterprise environment consisting of over 20,000 users distributed over 5 Active Directory networks in a VMware 5.0 virtual environment.

Implemented group policies and various strategies to improve existing systems.

Patched servers with updates and service packs following ITIL practices for change management.

Updated configurations to filter incoming mail, spam and resolve bounce back issues.

Responsible for user management, creating and modifying accounts, file systems, network rights and access to file systems and directories.

Set-up archival environment with offsite DR and constant connectivity.

Created and administrated group policies.

Administrated Blackberry Server, Good for Enterprise, McAfee Spam Servers.

Administration using EMC, EMS (Exchange Shell) and Windows Shell (Power Shell). Supporting OWA and Outlook client.

Supported the Mobile Device Management.

Imparting training for the implementation of SAP.

Service Desk Engineer and systems administrator.

SAP ECC (SD, WM, CRM, SCM).

PHP development of Tracker application.

Analysis and problem solving for SAP SD, SCM, WM CRM and FICO modules.

SAP training for Level 1 Agents.

Worked with solver teams to find solutions to new problems within SAP and update the knowledge base with those solutions.

SOFTWARE ENGINEER

NEXTEER AUTOMOTIVE

Auburn Hills, MI

Oct 2011 – April 2012

Responsible for software design, testing and implementation.

Was in charge of ERP Implementation (QAD).

Responsible for designing and developing a PHP application to allow developers and help desk analysts to log help desk incidents and solutions.

Reviewed current systems; presenting ideas for system improvements, including cost proposals.

Worked closely with analysts, designers and staff.

Produced detailed specifications and writing the program codes.

Tested the product in controlled, real situations before going live.

Prepared training manuals for users.

Maintaining the systems once they are up and running.

Managed computer hardware and software.

Used development languages (C++, PHP, HTML, etc.).

.Determined operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.

Documented and demonstrated solutions by developing documentation, flowcharts, layouts, diagrams, and charts.

Prepared and installed solutions by determining and designing system specifications, standards, and programming.

Improved operations by conducting systems analysis, and recommending changes in policies and procedures.

EDUCATION

MASTER OF INFORMATION TECHNOLOGY ADMINISTRATION

Monterrey Technical Institute

BACHELOR OF SOFTWARE ENGINEERING

University of TecMillenio

CERTIFICATIONS

E-Leadership Plus certificate

Certificate in Mind Mapping

Certificate in Microsoft Office Word

Certificate in Six Sigma Yellow Belt

Systems Engineer with exceptional scripting and custom solutions development skills. Able to leverage skills to implement, troubleshoot and maintain complex environments with Office 365, Cloud and virtualization.

Peer mentoring

Self confidence

Group facilitation

Cross cultural communication

Works well independently and with teams

Dependable, Responsible

Committed to project success

Leadership.

Commitment to work.

Teamwork.

Autonomy.

Learning new tools.

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