Joe Walsh

***** ******** ******

Sherman Oaks, CA 91423

Phone: 860-***-****

E-mail: adev88@r.postjobfree.com

EDUCATION

Marist College, Poughkeepsie, New York.

B.A. in Communications with Radio/TV/Film and Journalism concentrations.

RELATED EXPERIENCE

Apple, inc., CT May 2015 – December 2019

Team Manager Apprentice

- Coach team members' performance behaviors to excel in metrics across multiple organizations.

- During longest manager shift of four months, was able to create measurable improvement in specific categories team members wished to concentrate on.

- Utilize holistic coaching to encourage advisors toward guiding their own progress and growth.

- Run meetings, conduct multiple coaching sessions per month, live call listening, valuable contributor to manager meetings.

Apple, inc., CT October 2014 – December 2019

Senior Advisor

- Winner of ACEA honor for top 1% performance out of thousands of employees.

- Authored presentations used during multiple team meetings, across organizations, about connecting to customers and how to deal with customer dissatisfaction.

- Troubleshoot senior-level software issues, set up repairs, and restore customer’s faith in Apple.

- Adjust communication style to properly convey solutions, ideas, and positioning.

Insight Global, Hartford, CT November 2013 – August 2014 Recruiter – Increased office revenue through building rapport, analysis, and submittal of best- suited candidates to open job positions. Set and attended meetings for the sales team to develop new territories.

GoDigital, West Hollywood, CA January 2012 – August 2013 Senior Product Manager – Oversaw quality control on all films acquired by GoDigital for online distribution. Responsible for 100% pass rate with iTunes as sole Sr. Product Manager. Fixed audio/video issues with Final Cut Pro. Prepared trailers, preview clips, cover art, and metadata for digital content providers and video on demand.

Paramount Pictures, Los Angeles, CA July 2011 – January 2012 Studio Page - Acted as an ambassador to the public on behalf of Paramount. Performed administrative duties in the call center. Conducted 2-hour VIP tours around the studio lot. Worked special events and temporary assignments based on excellent performance.

OTHER WORK and ACHIEVEMENTS

* Writer for TMI, a live sketch show at Second City (2013 - 2016).

* Composer for independent short film, Unemployment (2012).

* DIT for independent feature film, Uncanny (2012).

* Production Coordinator for The Three Hikers, an acclaimed human rights documentary (2011).

* Member of Lambda Pi Eta, national communications honors society (2010).

* Production Intern for Tribeca Film Festival. Quality control, trailer editing, writing. (2010).

* Web Intern for Rolling Stone. Web site production, research, and maintenance (2009).

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