Assistant Manager

Johnathan Smith

Lewisville, TX ***** • ***********@*****.*** • 903-***-**** • www.linkedin.com/in/johnathan-smith-90129692/

Business Parks and Recreation Manager

Skilled and dynamic professional with over five years' experience directing projects and departments. An innovative leader, driven to meet and exceed business and client expectations. Eager to showcase knowledge and ability to an organization equally as passionate about challenging the status quo and redefining their industry.

Leadership - Demonstrates skill in talent acquisition, training, development and performance evaluations. Drives production and achieves results.

Innovation - Displays ability to conceptualize, develop, and implement new programming, challenging the status quo and appealing to wider audiences.

Education - Earned multiple degrees, including two post-graduate degrees, in addition to multiple certifications.

Client Relations - Builds rapport and trust quickly with internal and external customers. Quickly able to leverage relationships into new growth opportunities.

Professional Experience

Great Wolf Lodge – Grapevine, TX

Kid’s Experience Manager, March 2019 to Present

Responsible for the promotion of a safe and professional workplace through adhering to policies and procedures as outlined in the Great Wolf Resorts handbook. Participates fully in Project Green Wolf, our company-wide environmental sustainability initiative, which includes, but is not limited to, recycling, waste reduction, and energy and water conservation. Direct and support the Ambassadors of fun to most effectively and creatively meet the entertainment needs of our guests. Responsible for all aspects of Kids programming (brand consistency, creativity, execution) at the property. Oversight in recruitment, training and ongoing development of Ambassadors of Fun that touch Kids programming and experiences.

City of Arlington – Arlington, TX

Sports Program Coordinator, August 2017 to March 2019

Plan, direct, and coordinate all sports and recreation events, including classes, camps, clinics, tournaments, and special events. Oversee customer functions regarding programs. Hire, train, and develop officials, instructors, camp staff, and event staff, providing outstanding program services. Market program offerings to a wide audience through various strategies. Develop and facilitate fiscal responsibility, adhering to departmental budgets.

Effectively building skate program in terms of size and overall revenue.

Introduced three new courses to the department.

City of Denton – Denton, TX

Martin Luther King Jr. Recreation Coordinator, November 2015 to August 2017

Created, developed, and directed Preschool Program. Facilitate Summer Camp activities. Conceptualized and continually updated the quarterly community newsletter. Oversee development and implementation of Black History Month, Junteenth Celebration, Martin Luther King Jr. Day, and other specialized community events. Coordinated sports leagues and tournaments, in addition to classes and programs for adults and children. Planned, organized, directed, and supervised recreational programs and community activities. Controlled supplies and equipment, maintaining accurate records and managing related budgets. Directed talent acquisition, training, development, and assessment efforts. Engaged in facility maintenance duties as necessary.

Increased enrollment in preschool activities by 45% in two year time span.

Doubled camp and preschool enrollment revenue within two years.

Overall program enrollment increased by over 30% in two years.

Recruited and organized program volunteers, ensuring stability and success.

University of North Texas – Denton, TX

Teaching Fellow/Graduate Assistant, August 2015 to January 2016

Facilitated learning through a wide variety of teaching and assessment activities geared toward undergraduate students. Mentored and advised students in accordance with departmental policies and procedures. Collaborated with department faculty to research and develop course materials.

Ensured students met learning objectives through the use of appropriate teaching methods.

Coordinated with faculty and students, assessing student work and providing appropriate and timely feedback to support learning efforts.

Lifetime Fitness – Colleyville, TX

Kid's Activities Supervisor, May 2014 to June 2015

Directed and executed daily operations of the Child Center, promoting a safe, secure and welcoming environment for club patrons and their children. Facilitated interactive activities for children, such as storytelling arts and crafts, music, and games. Built solid relationships with children and parents, earning their trust in a nurturing environment.

Cross-sold children's programming, including birthday parties and summer camps, increasing enrollment by over 40%.

Doubled revenue while overseeing Child Center programs, adhering to budgetary guidelines to maximize profit.

Texas State University – San Marcos, TX

Sports Club Supervisor, May 2012 to August 2014

Oversaw routine operations of the club pertaining to client relations, scheduling, and event coordination. Interfaced with faculty, staff, coaches, and students to provide a seamless functionality of all events. Facilitated customer satisfaction through efficient handling of questions and concerns. Planned and executed club events, successfully coordinating logistics, scheduling, and communication.

Staffed and scheduled employees to provide adequate coverage and an excellent experience for all patrons.

Supervised and guided colleagues on all issues, increasing overall effectiveness and complying with club policies and procedures.

Additional Experience - Details Available Upon Request:

Special Events Intern, Playgrounds Program - City of Portland - Portland, OR - May 2015 to September 2015

Fitness Instructor/Counselor - Camp Balcones Springs - Austin, TX - May 2010 to August 2013

Recreation Assistant/Track Assistant - San Marcos Academy - San Marcos, TX - January 2012 to December 2013

Education

Master of Science, Hospitality and Tourism Management, 2019 - University of North Texas

Master of Business Administration, Strategic Management, 2017 - University of North Texas

Master of Science, Recreation, Event, and Sport Management 2016 - University of North Texas

Bachelor of Science, Exercise Science, 2014 - Texas State University

Training & Development

NIRSA Member: Van Driver Safety ** Violence in the Workplace ** Diversity and Equity

City of Arlington-Supervisor Series Training (Building Trust, Managing Change, Good to Great, Employee Engagement, Budget Process, Coaching for Performance, Customer Service Basics

City of Arlington-Customer Service Academy

Credentials

First Aid and CPR Certified - Adult, Child, and Infant ** Water Rescue Certified

Level 2 Archery Instructor ** Master Outdoor Leadership Trainer

Certified Park and Recreation Professional (CPRP)

First Aid and CPR BLS Instructor(American Heart Association)

Professional & Community Involvement

Texas Recreation and Park Society Member

National Recreation and Parks Association Member

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