Hostess/waitress/cashier
Resume:
MA.FLORENCE D. QUIBUYEN
Way ****, Building no.***1 Al khuwaire, Sultanate of Oman.
+968********. *****************@*****.***
OBJECTIVES:
Seeking a Hostess/Cashier position at Grand Hyatt Muscat Hotel utilizing hospitality and customer service skills to provide prompt and courteous service to the guests.
KEY QUALIFICATION:
• 12 years of extensive experience of working in upscale restaurant environments
• Pleasant personality, courteous demeanor and neat appearance
RELEVANT SKILLS
• Demonstrated ability to communicate with kitchen staff and coworkers
• Proven record of keeping work area clean and organized
• Well-versed in maintaining waiting list of guests
• Highly skilled in greeting and interacting with guests in a professional manner
• Hands-on experience in answering telephone and taking reservations
MAJOR ACCOMPLISHMENTS
• Reorganized serving methods, improved delivery time and guest’s satisfaction
WORK EXPERIENCE
Hotess\Cashier
July 2008 – Present
Grand Hyatt Muscat, Sultanate of Oman
Restaurant Hostess/Cashier
• Warmly greet guests and bid a tender departure and invite to visit again
• Greeted and seated guests at the same time as monitoring the flow of guests in keeping with seating chart and servers
• Find out the seating place of guests as per requirement
• Present menu and hot deals of the day
• Ensure that requirements for all guests are met; including small children, disabled or food allergic guests
• Examine and maintain the entrance area, doors, windows in addition to menu covers and inserts
• Create new settings as per requirements and clear additional settings if not needed
• Gave quick and exact information and directions to guests
• Answered all questions regarding the menu and services
• Ensured coverage of the hostess stand at all times
• Answered phones, took messages and made reservations
July 2008 – Sep 2013
Grand Hyatt Muscat, Sultanate of Oman
Waitress
Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
Escort customers to their tables.
Explain how various menu items are prepared, describing ingredients and cooking methods.
Inform customers of daily specials.
Prepare checks that itemize and total meal costs and sales taxes.
Present menus to patrons and answer questions about menu items, making recommendations upon request.
Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.
Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required.
Stock service areas with supplies such as coffee, food, tableware, and linens.
Sales Lady
July 2001 – March 2002
Karen’s Merchandise, Laoag City
EDUCATIONAL ATTAINMENT
Tertiary : Northern Western University
Laoag City
Hotel, Restaurant and Management (under graduate)
2000 - 2001
: Data Center College of the Philippines
Laoag City
Bachelor of Science Commerce – Banking and Finance(under grad.)
2003 - 2007
Secondary : Batac National high School
Batac City
High School Diploma 2000
Primary : Pila Elementary School
Pila, Laoag City
Elementary Diploma
1996
ADDITIONAL CAPABILITIES
• Excellent communication skills; able to give accurate information to guests
• In-depth knowledge of calling guests by name and offering them seats in a timely manner
• Outstanding phone etiquette
• Able to stand and walk for extended periods of time
• Bilingual: English, Tagalog and Ilocano
CHARACTER REFERENCES
Mr. Jaroslav Hoznourek
GHM Assistant Director of Food and Beverage
Ms. Ana Vivian santos
GHM Outlet Manager(Mokha Café)
Mr. Ajith Rapiyelge(Tuscany)
GHM Assistant Manager
Mr.Joseph Gomes
GHM Training Manager(F and B department)
Mr.Faustino Racoma
GHM Assistant Manager(sirj Tea Launge)
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