Saquib Khan, MBA, PMP,CSM,CSPO,SAFe

adev6p@r.postjobfree.com

201-***-****

U.S. Citizen

A dedicated and charismatic leader seeking new opportunity to add value

Technology Enthusiast

I have 20 + years of SAP techno-functional experience leading design, configuration, development and delivery of complex SAP products (using SDLC). Hands on 6+ years SAP SuccessFactors configuration and testing experience. 10+ years working as SAP Program Manager, SAP Project Manager, SAP Program Scheduler, SAP scrum master, Product owner and Coordinator simultaneously managing multiple streams-projects including tasks and budgets for team sizes of 8 to 30+ resources for SAP Implementations and SAP On-Going maintenance with modules including SAP HANA Migration, SAP Ariba, HR case management, Salesforce, SAP SuccessFactors, SAP GRC, SAP solution Manager, CHARM, EHP7 Upgrade, SAP TMS HR-HCM, SD, OTC, MM, SCM, P2P, FICO, FICA, CRM, PP, WM, RF Transactions, PM, PS, IM, MDM, MDG, EDI, BW and BI, SoD, and SOX. Extensive experience working as SAP Business Analyst, SAP Data Analyst, SAP Functional Configuration, SAP Technical Development (ABAP/4), SAP Quality Assurance Test Lead, with 12+ full go-live implementations (including 4 Global implementations) and 6+ intensive phased-maintenance implementations. A Program Manager and Project Manager that possesses excellent written and verbal communication skill’s along with excellent organizational skills and political astuteness. I have a history of achieving cost savings and enhancing system functionality. Track record of tackling and solving tough business and technical problems. Strong leader with demonstrated ability to work effectively with individuals at all levels and in all functional and technical areas. Experience managing full project lifecycle from requirements gathering to final implementation and customer training. Increase employee satisfaction & retention, and drive profitability. Outstanding ability to hire, train, develop, manage, and engage employees on-site and remotely. I have managed a team of 30 resources onsite/offshore model in the past 5 years.

●Program Management – Big picture visionary skilled in developing state-of-the-art solutions that drive revenue, profit, and productivity gains. Responsible for overall program/project plan, goals establishment, budget, funding proposals, cost-benefits analysis, effort estimations, risk management and supplier/vendor management.

●Managed SAP Implementations with several full project life cycle experience including testing, production rollout. Sound understanding of the Functional Requirements and Business Flow of the system through 'As-Is’, 'To-Be' and Fit-Gap Analysis. Manages team for mapping of client’s business process to SAP Business process and procedure.

●Large/Complex Projects –Proven skills in developing risk mitigation strategy, change management, issue identification, root cause analysis and defect management.

●Global Projects – Managed global IT projects with stakeholders in 4 continents and 10 countries with global rollout.

●Leadership and Team Building – Experienced in IT outsourcing and managing both offshore and on-site development teams of more than 100 people. Adept at building teams and encouraging excellent performance to surpass corporate goals.

●Product Management – Developed product market-fit and strategy,and align teams with the milestones. Researched UX/UI on Dribbble and Behance – Work with the team to fine tune the message, and create easy and amazing pitch to brief C-suite.

●Manage Agile (Kanban) software delivery practices and events, including planning, retrospective, backlog refinement and estimation, and release planning. Identifies action items and tracks them to completion.

●Breaks down barriers for project team, removes impediments and blockers, and enables team success

●Creates and manages project reporting and team analytics

●Understands and drives the software development lifecycle

●Works directly with software development teams to ensure commitments are met and software is delivered reliably and predictably

●Coaches team and organization on best practices in agile software project delivery

●Exerts influence within team to resolve team dynamics issues and create high-performing teams

●Escalates issues and risks when appropriate and coordinates risk response

●Facilitate team meetings, ability to deliver well-organized presentations and lead by example

●Encourage innovation, build strong relationships, provide constructive feedback and bring out the best in team members

●Build robust enablement & deployment initiative sponsorship by engaging, supporting, and partnering with senior leaders who are critical to driving transformation.

●Drive and support project communication planning efforts and engage key stakeholders in terms of design, development, delivery, and management of communications for both internal and external customers.

●Ensure projects, training and enablement deliverables and resources represent the perspective and needs of the internal and external customer

●Development and implementation of onboarding and learning roadmaps and assess current and future curriculum needs to address broad learning needs and knowledge and skills gaps identified by Service leadership.

●Develop, mentor and coach remote global team supporting career growth and development

●Lead a team responsible for identifying the region or global delivery organization-specific enablement needs and lead design, development, and delivery of programs to address those needs. This includes driving virtual and face-to-face programs for key roles across the organization as needed.

●Facilitate planning and prioritization with Services leadership to properly resource and drive effective and consistent Field enablement initiatives

●Lead and Participate in Change Advisory Board (CAB) meetings

●PMO – Set up PMO office and coached, mentored, and trained project managers. Improved SDLC processes within organization. Increased productivity rates by 50% and resource utilization to 98%.

COMPETENCIES

●Leadership Maturity — Serving as a role model for performance and organizational behavior by demonstrating humility, confidence and courage in the leadership role

●Leadership Communication – Generating a shared commitment to the organization, building morale and encouraging ownership of mission, goals and values

●Organizational Savvy – Gathering and accurately assessing information related to the organization’s formal and informal communication channels and power relationships

●Deliberative Decision Making – Gathering, considering and evaluating all relevant information to make logical conclusions before moving to action

●Decisiveness – Taking calculated risks by making decisions and taking action, even in the absence of all information

●Strategic Thinking – Developing and helping drive a shared understanding of a long-term vision that describes how the organization needs to operate now and, in the future,

●Leading Change – Effectively creating a vision for change and engaging others to implement the change process

●Strategic Talent Management – Attracting, hiring, engaging and developing talented people to build the capabilities required for the organization to perform at high levels

●Relationship Management – Ability to leverage interpersonal skills to establish rapport and develop strong relationships.

●Analytical, Problem Solving and Decision-Making Skills – Ability to solve both complex and uncomplicated problems, articulating clearly a decision that makes sense based on all available information.

●Results Focused- Drive to achieve or exceed targets and goals within determined timeframe and quality expectations.

●Professionalism/Communication Skills - The ability to think carefully about the impacts on others of words, actions, appearance, and mode of behavior. A professional individual chooses the words and actions to influence others. Demonstrates high standards and good communication skills to vendors, suppliers and team members.

●Aptitude for Technology/ Innovative Mindset - Ability to learn and use technology effectively and quickly to manage production control requirements.

Education & Credentials

●SAP Certified Application Associate - SAP SuccessFactors Employee Central Payroll 2020

●SAP Certified Application Associate - SAP SuccessFactors Employee Central 2020

●SAP Ariba Training (2019)

●SAP GRC Training (2017)

●SAP Solution Manager training (2017)

●Project Management professional (PMP) (2012)

●Information Technology Infrastructure Library (ITIL) (2017)

●Certified Product Owner (CSPO) (2016)

●Certified Scrum Master (CSM) (2015)

●SAFe Agile Practitioner (2015)

●Completed SAP Customer Relationship Management Certification Track (CRM) -2009

●MS in Computer Sciences– Executive (2001)

College of Business Administration (C.B.A) – Lahore, Pakistan

●Master of Business Administration – Executive (M.I.S) (2000)

John Vinney Institute of Management (JVI) – Lahore, Pakistan

●BS in Computer Sciences (1999)

University of Central Punjab (U.C.P) – Lahore, Pakistan

Tools

●Microsoft Projects, Trello, JIRA, Clarity, Microsoft Visio, Bizagi, Zeplin, Adobe XD, Microsoft Azure (ADO), AWS, Google Docs, Sheets and Drive, Teamwork, Microsoft Presentation, Word, and Excel. SAP HANA Studio.

Professional Experience

Starbucks – Seattle – WA May 2020 – July 2020

SAP ERP HCM-HRIS SuccessFactors Techno-Functional Consultant

●Responsible for the design, development, modification, implementation and documentation of business processes to meet SBUX customer and strategic goals; Utilizes SAP SuccessFactors and SAP HCM.

●Providing problem resolution of customer issues reported via the IT Service Desk System in compliance with applicable SLA (Service Level Agreement)

●Mentoring technical and functional teams

●Daily stand-up for SBUX retrofit objects.

●Helping to deploy Position Management

Dart CONTAINER MASON, MI August, 2014- February, 2020

SAP ERP Development / Project Manager

●Guided SAP CRM teams to create Business Partner data for testing.

●Good understanding on Channel partner management, Internet Pricing Configurator (IPC)

●Good understanding of business process integration with ECC and Dealer Portal system

●Help SAP CRM teams to deploy CRM/Channels, Document Management, and reporting.

●Lead effort to plan, design and implement HR Case Management system using Salesforce. We call the system HRConnect.

●Helped the HRSS team to drive conversation with all of the stakeholders and prioritize the work and phases of the HR Case Management system (HRConnect).

●Conduct Internal surveys with local and international employees to find value propositions.

●Present HR Case Management system (HRconnect) value to sponsors and HCM steering team based on facts and industry trends.

●Worked on Dart internal major projects like SAP Ariba, SAP TMS, SAP Success Factors, SAP CRM, FIORI, HCM Time, HCM Payroll, ECM – performance management, year-end gift, merit cycle, and Chrome River-Travel etc.

●HCM integration experience

●Managed RFP, Vendor selection, proposed product options to the executive committee.

●Worked with a solution, application architect to prepare and attend technical review board.

●Managed Service provider and vendor relationship, which includes SAP, Accenture, and Deloitte etc.

●Worked with the technical team to finalized WBS for the master project plan.

●Used different project management framework, which includes Agile & waterfall to manage respective projects.

●Lead SuccessFactors Employee Central, Compensation and Performance Management effort.

●Learn and Deploy ADO tool for Agile processes in no time

●Lead effort to find friendly Product Owners in Business community

●Meet with Business on Weekly basis to gather value added point and create prototypes for the opportunities

●Initiate and Implement Agile at Dart Container

●Acted as Scrum Master and Co-Product Owner for over 3 years

●Lead the team for Project selection and ROI.

●Lead SAP Fiori Employee/Manager Self Service Project

●Owning business requirements gathering sessions for client’s HCM and payroll needs and coordinating with the implementation team for configuring and development of solutions.

●Perform Configuration, Unit Test, System Integration Test for the new solutions and programs.

●Execute cut-over activities for the project and monitor the changes requests post deployment.

●Guide the business operations team for doing testing and validation of required system functionality and on performing HR transactions in SAP HCM application.

●Playing a Key role in SOH (Suite On HANA) migration project.

●Conducting meetings and presenting future roadmaps.

●Participated in periodic reviews and quality evaluation of SAP implementations.

●Led successful large global teams through complex projects.

●Strong leadership and interpersonal skills

●Successfully delivers a large complex integration SAP process.

●Resource Augmentation, prepare team skill matrix, and manage team workload.

●Oversight of SAP platform, including but not limited to: designing solutions, demand management, ensuring quality and consistency across the platform, defining requirements, operating in accordance to OLAs and SLAs, managing budgets, and leading gap-analysis.

● Act as a technical leader for the SAP platform and assist with troubleshooting production issues as needed.

●Manage the SAP HCM portfolio, including, but not limited to: understanding and managing technical debt, ensuring compliance and security; and meeting internal and regulatory requirements.

●Lead the generation of a solution roadmap for SAP platforms in alignment with business direction, taking into account cost and prioritization,

●Collaborate with peers in Enterprise Applications to apply best practices in integration and represent Enterprise Applications during envisioning sessions with other IT groups.

●Managing 8 IT professionals, with oversight of a larger team of over 30 employees, contractors, and external service providers.

Dart CONTAINER MASON, MI March, 2013- July,2014

Independent SAP HR/HCM Techno-Functional Lead/ Project Manager

●Independent SAP HR/HCM Techno-Functional Lead / Project Manager

●Provided updates to the management for Status, deliverables, and project milestones.

●Conducted a workshop to analyze business design, solutions, reengineering process, worked on creating global template

●Manage multiple external vendors, contractors and business partners

●Managing triple constraint time, scope & cost in the most effective way for the project.

●Involved in the Preparation of the proposal document time Estimation for the project.

●Presented POCs to executive management to make faster and efficient decisions.

●Planning and designing the entire HCM talent Management suite including but not limited to Enterprise Compensation, Performance Management, and Employee/Manager Self-Service.

●Worked on the Payroll support of US payroll and Time Management, Benefits, PA, OM etc.

●Worked on the new change request like the new changes- configuration of the benefit plans, new wage types and etc.

●Worked on the Payroll and Time schema and fixing the bugs

●Testing and checking of the various standard and custom programs

●Worked on the year end processing- W2 forms, 941s, Quarterly reporting, W2Cs etc.

●Worked on the Support Pack upgrade for US Payroll

●Update your SAP payroll calendar and check dates for the upcoming year.

●Update SAP for all changes affecting Year End Tax reporting.

●Updated all dates associated with month end accruals for upcoming year.

●Worked on the HRPS & worked on Updated TUBS

●Worked on the interface with ADP and reporting.

●Reviewed all the key OSS notes to see if they need to be applied based on the business requirements

●Deploy SAP Self-Service Project for 15,000+ Employees

Westinghouse electric company llc. – Cranberry Township, PA November, 2012- March-2013

Independent SAP HR/HCM Techno-Functional / ESS/MSS Lead

●Serve as the escalation point for critical functional issue resolution.

●Manage on and off-shore functional teams.

●Provide subject matter expertise to aid in decision making related to the functional solution.

●Lead, mentor, counsel and manage performance metrics of project staff.

●Conduct working sessions with clients to gather, understand, and analyze business requirements.

●Advise clients on industry standards and leading practices.

●Demonstrate design options through the use of prototyping.

●Provide the Project Manager with status updates and keep them apprised of overall project status.

●Demonstrate strong client and stakeholder management to achieve project objectives.

●Support innovation through the creation of new industry leading methods and assets.

●Implemented and support the entire SAP HCM Talent Management suite

●Worked closely with HRSS/HRBPs and SAP sales team to evaluate SuccessFactors implementation.

●Certified in SuccessFactors Mastery.

Steelcase, INC. – Grand Rapids, MI (Remote Work) November, 2012-March-2013

Independent SAP HR/HCM Techno-Functional Lead

●Worked on business blueprint and requirement gathering workshops with business users.

●Solid understanding of recruiting life-cycle as well as E-Recruiting functions.

●Created base-line setup for SAP E-recruiting, configure all the underlying tables.

●Created custom workflows for E-Recruiting to create customer complex requirements.

Steelcase, INC. – Grand Rapids, MI November, 2011-November,2012

Independent SAP HR/HCM Techno-Functional Lead/ Project Manager

●Mentor domain leaders and team to improve processes to increase user’s experiences and buy-in.

●Help in Estimating time and resources required for assigned SAP projects and teams.

●Mentor other Projects and SAP Technical Managers on technical project leadership skills and best practices.

●Oversaw SAP development, Basis and configuration work.

●Facilitated creation of project plans from technical SMEs input.

●Help to improve and execute AS model to decrease the support tickets and enhance customer satisfaction.

●Created A3 document to get a sign-off for global SAP E-recruitment enhancements.

●Handled and fixed SAP HR/HCM tickets.

●Created a series of documents to improve processes.

●Able to get SAP teams buy-in to understand the value of creating an asset.

●Coached and mentor technical managers on project management processes and issues to be able to resolve project execution challenges.

AspireHR INC. – Plano, TX March, 2009–October, 2011

Senior SAP HR/HCM Architect / Product Owner

●Created SAP HR/HCM products plan, costing and risk analysis.

●Analyze product redelivery matrix to find gaps and create new processes that increased the user’s satisfaction and sales phenomenally.

●Developed SAP HR/HCM products by following SDLC (Software Development Lifecycle) methodology.

●Conducted survey to gather data to improve the SAP software delivery process to increase SAP software sale and customer satisfaction and experience.

● Created an invaluable asset to improve the Company growth.

●Deliver SAP HCM product within time and under budget.

●Presented the solution to customers as well as created users and technical documentation.

●Foster leadership ideas to top management for employees’ retention and for creating a better workplace.

●Conduct SAP technical and functional interviews to hire SAP resources.

●Mentor and train resources and Oversaw development and configuration work.

●Foster ideas to improve employee’s skills set by addressing their concern.

●Promote the idea of collaborating among SAP teams & perform team building activities. I.e. Brainstorming, affinity diagram, mind mapping and interviews.

●Write multiple blogs on the value of performance management and testing, as well as on the technical aspects of SAP.

●Give user training on how to configure process and forms

Brown SHOE – Saint Louis, MO October,2009–February,2009

Senior SAP Technical HR/HCM

●Application support of SAP HR/HCM, AFS and ABAP.

●Oversaw SAP development work.

●Created a team environment where everyone wants to do their best, collaborate and deliver the best results.

●Monitored SAP development team progress and results; gives feedback effectively and makes tough decisions when appropriate.

AllianceBernstein LP – New York, NY April, 2008– October, 2009

Senior SAP ABAP Developer for HR/HCM

●Formed a global template for process and SAP HCM designs and led a functional workshop that successfully analyzed overall business design, improvement solutions, and reengineering processes.

●Evaluated project budgets, drafted accurate forecasts, disseminated findings, and financial analysis to management.

●Assured seamless development and launch by monitoring risk and resolving any uncovered issues during project development, drafting action and contingency plans.

●Oversaw SAP Basis, development and SAP BPC work.

●Lead SAP BPC project and completed project within time and under budget.

●Held daily stand-up meetings.

●Mentor and trained SAP development team in India.

●Track record of success in managing SAP HR/HCM and BPC projects.

●Applied SAP best practices to develop HR/HCM and BPC processes.

CPS Energy – San Antonio, TX December, 2007–April, 2008

Senior SAP ABAP Programmer for HR/HCM

●Lead SAP ABAP project to complete outbound/ inbound interfaces with ADP payroll, and Benefits vendors.

●Mentor SAP development team to follow best practices and hold weekly meetings to review code.

LACCD – Los Angeles, CA September, 2007–December, 2007

Senior SAP Lead HR/HCM Techno-functional Consultant

●Implement SAP Time project. User training created plans to implement supports packs, SAP upgrade.

●Introduce new processes, creating testing plans and train the development team.

●Highly expertise in customizing Schemas and in writing Rules as per client requirement

Hershey FOODS – Hershey, PA May, 2007–August, 2007

Senior SAP Lead HR/HCM Techno-functional Consultant

●Implement SAP CATS/PTMW projects. User training created plans to implement supports packs, SAP upgrade.

●Introduce new processes, creating testing plans and train the development team.

Tyco Electronics – Harrisburg, PA 3 Days July, 2007

ABAP Trainer

●Trained ABAP developers’ team.

Micron Technology – Boise, ID January, 2006–April, 2007

Senior SAP Lead HR/HCM Techno-functional Consultant

●Plan, Implemented and executed SAP Time management project for Singapore, Japan and U.S.A.

●Implement SAP Time, PA and OM project. User training created plans to implement supports packs, SAP upgrade.

●Introduce new processes, creating testing plans and train the development team.

●Create a Plan to implement multiple languages into SAP.

Kraft Foods – East Hanover, NJ July, 2005–December, 2005

Senior SAP ABAP Lead / Technical Project Manager

●Utilized both on-and offshore models to lead SAP HCM production support team, ensured SLA adherence, and guaranteed operation level agreement utilizing tools like Service-Now.

●Prepared on project planning, cut-over plan, training plan and conduct workshop

●Oversaw and assess risk, driving efforts to address problem areas and implement contingency plans.

●Liaised with third party vendors to negotiate and sign contracts, maintaining steady relationships throughout.

●Monitored financial budgets, forecasting and financial reporting to management.

●Monitored risk and issues during the project and worked on action plan and mitigation.

●Part of the SAP project team to implement SHARP.

Packages Limited – Lahore, Pakistan September, 1999–April, 2005

Project Manager and Senior SAP Lead ABAP Developer

●Provided updates to the management for Status, deliverables, and project milestones.

●Conducted a workshop to analyze business design, solutions, reengineering process, worked on creating global template

●Manage multiple external vendors, contractors and business partners

●Managing triple constraint time, scope & cost in the most effective way for the project.

●Liaised with business partners and technology teams to support core business applications

●Provided first-level SAP support and expertise for business channels

●Continuous applications support including ongoing maintenance and system upgrades

●Created and executed plans for SAP upgrades, support packs Enhancement packs.

●Worked with systems analysts and business partners in analyzing and resolving production issues.

●Wrote functional specifications and provided leadership / coordination in the design of reports, forms, interfaces, custom programs, and conversions.

●Responsible for applications configuration and mentoring team members responsible for configuration.

●Developed and coordinated key test plans including unit testing, system integration / regression testing, and user acceptance testing for system changes affected through configuration and/or development.

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